diff --git a/backend/src/controllers/TicketController.ts b/backend/src/controllers/TicketController.ts
index fe2c47f..a6af5ef 100644
--- a/backend/src/controllers/TicketController.ts
+++ b/backend/src/controllers/TicketController.ts
@@ -6,6 +6,8 @@ import DeleteTicketService from "../services/TicketServices/DeleteTicketService"
 import ListTicketsService from "../services/TicketServices/ListTicketsService";
 import ShowTicketService from "../services/TicketServices/ShowTicketService";
 import UpdateTicketService from "../services/TicketServices/UpdateTicketService";
+import SendWhatsAppMessage from "../services/WbotServices/SendWhatsAppMessage";
+import ShowWhatsAppService from "../services/WhatsappService/ShowWhatsAppService";
 
 type IndexQuery = {
   searchParam: string;
@@ -91,6 +93,20 @@ export const update = async (
     ticketId
   });
 
+  if (ticket.status === "closed") {
+    const whatsapp = await ShowWhatsAppService(ticket.whatsappId);
+
+    const { farewellMessage } = whatsapp;
+
+    if (farewellMessage) {
+       await SendWhatsAppMessage({
+        body: farewellMessage,
+        ticket
+      });
+    }
+  }
+
+
   return res.status(200).json(ticket);
 };
 
diff --git a/backend/src/database/migrations/20211016014719-add-farewellMessage-to-whatsapp.ts b/backend/src/database/migrations/20211016014719-add-farewellMessage-to-whatsapp.ts
new file mode 100644
index 0000000..40120bf
--- /dev/null
+++ b/backend/src/database/migrations/20211016014719-add-farewellMessage-to-whatsapp.ts
@@ -0,0 +1,13 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.addColumn("Whatsapps", "farewellMessage", {
+      type: DataTypes.TEXT
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.removeColumn("Whatsapps", "farewellMessage");
+  }
+};
diff --git a/backend/src/models/Whatsapp.ts b/backend/src/models/Whatsapp.ts
index 3c76a0c..8442faa 100644
--- a/backend/src/models/Whatsapp.ts
+++ b/backend/src/models/Whatsapp.ts
@@ -50,6 +50,9 @@ class Whatsapp extends Model<Whatsapp> {
   @Column(DataType.TEXT)
   greetingMessage: string;
 
+  @Column(DataType.TEXT)
+  farewellMessage: string;
+
   @Default(false)
   @AllowNull
   @Column
diff --git a/backend/src/services/TicketServices/UpdateTicketService.ts b/backend/src/services/TicketServices/UpdateTicketService.ts
index 4c36fe9..3efc5db 100644
--- a/backend/src/services/TicketServices/UpdateTicketService.ts
+++ b/backend/src/services/TicketServices/UpdateTicketService.ts
@@ -2,6 +2,8 @@ import CheckContactOpenTickets from "../../helpers/CheckContactOpenTickets";
 import SetTicketMessagesAsRead from "../../helpers/SetTicketMessagesAsRead";
 import { getIO } from "../../libs/socket";
 import Ticket from "../../models/Ticket";
+import SendWhatsAppMessage from "../WbotServices/SendWhatsAppMessage";
+import ShowWhatsAppService from "../WhatsappService/ShowWhatsAppService";
 import ShowTicketService from "./ShowTicketService";
 
 interface TicketData {
@@ -28,7 +30,6 @@ const UpdateTicketService = async ({
   const { status, userId, queueId } = ticketData;
 
   const ticket = await ShowTicketService(ticketId);
-
   await SetTicketMessagesAsRead(ticket);
 
   const oldStatus = ticket.status;
@@ -44,6 +45,8 @@ const UpdateTicketService = async ({
     userId
   });
 
+
+
   await ticket.reload();
 
   const io = getIO();
@@ -55,6 +58,8 @@ const UpdateTicketService = async ({
     });
   }
 
+
+
   io.to(ticket.status)
     .to("notification")
     .to(ticketId.toString())
diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
index 1cff4c6..cb73d52 100644
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -113,7 +113,6 @@ const verifyMessage = async (
   contact: Contact
 ) => {
   const quotedMsg = await verifyQuotedMessage(msg);
-
   const messageData = {
     id: msg.id.id,
     ticketId: ticket.id,
@@ -126,6 +125,7 @@ const verifyMessage = async (
   };
 
   await ticket.update({ lastMessage: msg.body });
+
   await CreateMessageService({ messageData });
 };
 
@@ -231,6 +231,7 @@ const handleMessage = async (
 
     const chat = await msg.getChat();
 
+
     if (chat.isGroup) {
       let msgGroupContact;
 
@@ -242,34 +243,39 @@ const handleMessage = async (
 
       groupContact = await verifyContact(msgGroupContact);
     }
+    const whatsapp = await ShowWhatsAppService(wbot.id!);
 
     const unreadMessages = msg.fromMe ? 0 : chat.unreadCount;
 
     const contact = await verifyContact(msgContact);
-    const ticket = await FindOrCreateTicketService(
-      contact,
-      wbot.id!,
-      unreadMessages,
-      groupContact
-    );
 
-    if (msg.hasMedia) {
-      await verifyMediaMessage(msg, ticket, contact);
-    } else {
-      await verifyMessage(msg, ticket, contact);
-    }
+    if(unreadMessages === 0 && whatsapp.farewellMessage === msg.body) return;
+
+      const ticket = await FindOrCreateTicketService(
+        contact,
+        wbot.id!,
+        unreadMessages,
+        groupContact
+      );
+
+      if (msg.hasMedia) {
+        await verifyMediaMessage(msg, ticket, contact);
+      } else {
+        await verifyMessage(msg, ticket, contact);
+      }
+
+      if (
+        !ticket.queue &&
+        !chat.isGroup &&
+        !msg.fromMe &&
+        !ticket.userId &&
+        whatsapp.queues.length >= 1
+      ) {
+        await verifyQueue(wbot, msg, ticket, contact);
+      }
+
 
-    const whatsapp = await ShowWhatsAppService(wbot.id!);
 
-    if (
-      !ticket.queue &&
-      !chat.isGroup &&
-      !msg.fromMe &&
-      !ticket.userId &&
-      whatsapp.queues.length >= 1
-    ) {
-      await verifyQueue(wbot, msg, ticket, contact);
-    }
   } catch (err) {
     Sentry.captureException(err);
     logger.error(`Error handling whatsapp message: Err: ${err}`);
diff --git a/backend/src/services/WhatsappService/CreateWhatsAppService.ts b/backend/src/services/WhatsappService/CreateWhatsAppService.ts
index ce033f3..b9f8d37 100644
--- a/backend/src/services/WhatsappService/CreateWhatsAppService.ts
+++ b/backend/src/services/WhatsappService/CreateWhatsAppService.ts
@@ -8,6 +8,7 @@ interface Request {
   name: string;
   queueIds?: number[];
   greetingMessage?: string;
+  farewellMessage?: string;
   status?: string;
   isDefault?: boolean;
 }
@@ -22,6 +23,7 @@ const CreateWhatsAppService = async ({
   status = "OPENING",
   queueIds = [],
   greetingMessage,
+  farewellMessage,
   isDefault = false
 }: Request): Promise<Response> => {
   const schema = Yup.object().shape({
@@ -72,6 +74,7 @@ const CreateWhatsAppService = async ({
       name,
       status,
       greetingMessage,
+      farewellMessage,
       isDefault
     },
     { include: ["queues"] }
diff --git a/backend/src/services/WhatsappService/UpdateWhatsAppService.ts b/backend/src/services/WhatsappService/UpdateWhatsAppService.ts
index 03cc5eb..d56247d 100644
--- a/backend/src/services/WhatsappService/UpdateWhatsAppService.ts
+++ b/backend/src/services/WhatsappService/UpdateWhatsAppService.ts
@@ -12,6 +12,7 @@ interface WhatsappData {
   session?: string;
   isDefault?: boolean;
   greetingMessage?: string;
+  farewellMessage?: string;
   queueIds?: number[];
 }