From 1f68c43629ea60c27c2038660ced8ab6830a688b Mon Sep 17 00:00:00 2001 From: canove Date: Tue, 11 Aug 2020 11:47:01 -0300 Subject: [PATCH] update README --- README.md | 12 ++++++++++++ 1 file changed, 12 insertions(+) diff --git a/README.md b/README.md index 011a486..76731e2 100644 --- a/README.md +++ b/README.md @@ -10,10 +10,22 @@ The frontend is a full-featured _chat app_ bootstrapped with react-create-app an I'm a SysAdmin, and in my daily work, I do a lot of support through WhatsApp. Since WhatsApp Web don't allow multiple users, and 90% of our tickets cames from this channel, we created this to avoid the: 'Can I use Whatsapp now?' tap shoulder. +## How it works? + +On every new message received in associated WhatsApp, a new Ticket is created. Then, this ticket can be reached in frontend, where you can assign ticket to your user, respond ticket and eventually close it. + +If a contact sent a new messages in less then 2 hours, the newest ticket will be reopen, instead of creating a new new. + ## Installation todo +## Usage + +1. Read QRCode. +2. Create a New Ticket. +3. + ## Features Have multiple users chating in same WhatsApp Number ✅