diff --git a/backend/src/controllers/MessageController.ts b/backend/src/controllers/MessageController.ts
index f902260..7aa0bc6 100644
--- a/backend/src/controllers/MessageController.ts
+++ b/backend/src/controllers/MessageController.ts
@@ -1,10 +1,8 @@
 import { Request, Response } from "express";
 
-import { Message as WbotMessage } from "whatsapp-web.js";
 import SetTicketMessagesAsRead from "../helpers/SetTicketMessagesAsRead";
 import { getIO } from "../libs/socket";
 
-import CreateMessageService from "../services/MessageServices/CreateMessageService";
 import ListMessagesService from "../services/MessageServices/ListMessagesService";
 import ShowTicketService from "../services/TicketServices/ShowTicketService";
 import DeleteWhatsAppMessage from "../services/WbotServices/DeleteWhatsAppMessage";
@@ -39,44 +37,20 @@ export const index = async (req: Request, res: Response): Promise<Response> => {
 
 export const store = async (req: Request, res: Response): Promise<Response> => {
   const { ticketId } = req.params;
-  const { body, fromMe, read }: MessageData = req.body;
+  const { body }: MessageData = req.body;
   const media = req.file;
 
   const ticket = await ShowTicketService(ticketId);
 
-  let sentMessage: WbotMessage;
-
   if (media) {
-    sentMessage = await SendWhatsAppMedia({ media, ticket });
+    await SendWhatsAppMedia({ media, ticket });
   } else {
-    sentMessage = await SendWhatsAppMessage({ body, ticket });
+    await SendWhatsAppMessage({ body, ticket });
   }
 
-  const newMessage = {
-    id: sentMessage.id.id,
-    body,
-    fromMe,
-    read,
-    mediaType: sentMessage.type,
-    mediaUrl: media?.filename
-  };
-
-  const message = await CreateMessageService({
-    messageData: newMessage,
-    ticketId: ticket.id
-  });
-
-  const io = getIO();
-  io.to(ticketId).to("notification").to(ticket.status).emit("appMessage", {
-    action: "create",
-    message,
-    ticket,
-    contact: ticket.contact
-  });
-
   await SetTicketMessagesAsRead(ticket);
 
-  return res.status(200).json(message);
+  return res.send();
 };
 
 export const remove = async (
@@ -93,5 +67,5 @@ export const remove = async (
     message
   });
 
-  return res.json({ ok: true });
+  return res.send();
 };
diff --git a/backend/src/database/migrations/20200930162323-add-isGroup-column-to-tickets.ts b/backend/src/database/migrations/20200930162323-add-isGroup-column-to-tickets.ts
new file mode 100644
index 0000000..3e7ba47
--- /dev/null
+++ b/backend/src/database/migrations/20200930162323-add-isGroup-column-to-tickets.ts
@@ -0,0 +1,15 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.addColumn("Tickets", "isGroup", {
+      type: DataTypes.BOOLEAN,
+      allowNull: false,
+      defaultValue: false
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.removeColumn("Tickets", "isGroup");
+  }
+};
diff --git a/backend/src/database/migrations/20200930194808-add-isGroup-column-to-contacts.ts b/backend/src/database/migrations/20200930194808-add-isGroup-column-to-contacts.ts
new file mode 100644
index 0000000..d2037ec
--- /dev/null
+++ b/backend/src/database/migrations/20200930194808-add-isGroup-column-to-contacts.ts
@@ -0,0 +1,15 @@
+import { QueryInterface, DataTypes } from "sequelize";
+
+module.exports = {
+  up: (queryInterface: QueryInterface) => {
+    return queryInterface.addColumn("Contacts", "isGroup", {
+      type: DataTypes.BOOLEAN,
+      allowNull: false,
+      defaultValue: false
+    });
+  },
+
+  down: (queryInterface: QueryInterface) => {
+    return queryInterface.removeColumn("Contacts", "isGroup");
+  }
+};
diff --git a/backend/src/helpers/GetWbotMessage.ts b/backend/src/helpers/GetWbotMessage.ts
index 918f42e..0caaafe 100644
--- a/backend/src/helpers/GetWbotMessage.ts
+++ b/backend/src/helpers/GetWbotMessage.ts
@@ -9,7 +9,9 @@ export const GetWbotMessage = async (
 ): Promise<WbotMessage> => {
   const wbot = await GetTicketWbot(ticket);
 
-  const wbotChat = await wbot.getChatById(`${ticket.contact.number}@c.us`);
+  const wbotChat = await wbot.getChatById(
+    `${ticket.contact.number}@${ticket.isGroup ? "g" : "c"}.us`
+  );
 
   try {
     const chatMessages = await wbotChat.fetchMessages({ limit: 20 });
diff --git a/backend/src/models/Contact.ts b/backend/src/models/Contact.ts
index 44302f5..d7c4c93 100644
--- a/backend/src/models/Contact.ts
+++ b/backend/src/models/Contact.ts
@@ -37,6 +37,10 @@ class Contact extends Model<Contact> {
   @Column
   profilePicUrl: string;
 
+  @Default(false)
+  @Column
+  isGroup: boolean;
+
   @CreatedAt
   createdAt: Date;
 
diff --git a/backend/src/models/Ticket.ts b/backend/src/models/Ticket.ts
index 094df8f..9a07a0a 100644
--- a/backend/src/models/Ticket.ts
+++ b/backend/src/models/Ticket.ts
@@ -11,7 +11,8 @@ import {
   HasMany,
   AutoIncrement,
   AfterFind,
-  BeforeUpdate
+  BeforeUpdate,
+  Default
 } from "sequelize-typescript";
 
 import Contact from "./Contact";
@@ -35,6 +36,10 @@ class Ticket extends Model<Ticket> {
   @Column
   lastMessage: string;
 
+  @Default(false)
+  @Column
+  isGroup: boolean;
+
   @CreatedAt
   createdAt: Date;
 
diff --git a/backend/src/services/ContactServices/ShowContactService.ts b/backend/src/services/ContactServices/ShowContactService.ts
index a301cc2..bbe4b87 100644
--- a/backend/src/services/ContactServices/ShowContactService.ts
+++ b/backend/src/services/ContactServices/ShowContactService.ts
@@ -2,13 +2,13 @@ import Contact from "../../models/Contact";
 import AppError from "../../errors/AppError";
 
 const ShowContactService = async (id: string | number): Promise<Contact> => {
-  const user = await Contact.findByPk(id, { include: ["extraInfo"] });
+  const contact = await Contact.findByPk(id, { include: ["extraInfo"] });
 
-  if (!user) {
+  if (!contact) {
     throw new AppError("No contact found with this ID.", 404);
   }
 
-  return user;
+  return contact;
 };
 
 export default ShowContactService;
diff --git a/backend/src/services/TicketServices/CreateTicketService.ts b/backend/src/services/TicketServices/CreateTicketService.ts
index 5abffdd..93477ab 100644
--- a/backend/src/services/TicketServices/CreateTicketService.ts
+++ b/backend/src/services/TicketServices/CreateTicketService.ts
@@ -2,6 +2,7 @@ import AppError from "../../errors/AppError";
 import CheckContactOpenTickets from "../../helpers/CheckContactOpenTickets";
 import GetDefaultWhatsApp from "../../helpers/GetDefaultWhatsApp";
 import Ticket from "../../models/Ticket";
+import ShowContactService from "../ContactServices/ShowContactService";
 
 interface Request {
   contactId: number;
@@ -22,9 +23,12 @@ const CreateTicketService = async ({
 
   await CheckContactOpenTickets(contactId);
 
+  const { isGroup } = await ShowContactService(contactId);
+
   const { id }: Ticket = await defaultWhatsapp.$create("ticket", {
     contactId,
     status,
+    isGroup,
     userId
   });
 
diff --git a/backend/src/services/WbotServices/SendWhatsAppMedia.ts b/backend/src/services/WbotServices/SendWhatsAppMedia.ts
index 8afade7..2d9e16e 100644
--- a/backend/src/services/WbotServices/SendWhatsAppMedia.ts
+++ b/backend/src/services/WbotServices/SendWhatsAppMedia.ts
@@ -1,3 +1,4 @@
+import fs from "fs";
 import { MessageMedia, Message as WbotMessage } from "whatsapp-web.js";
 import AppError from "../../errors/AppError";
 import GetTicketWbot from "../../helpers/GetTicketWbot";
@@ -18,11 +19,14 @@ const SendWhatsAppMedia = async ({
     const newMedia = MessageMedia.fromFilePath(media.path);
 
     const sentMessage = await wbot.sendMessage(
-      `${ticket.contact.number}@c.us`,
+      `${ticket.contact.number}@${ticket.isGroup ? "g" : "c"}.us`,
       newMedia
     );
 
     await ticket.update({ lastMessage: media.filename });
+
+    fs.unlinkSync(media.path);
+
     return sentMessage;
   } catch (err) {
     console.log(err);
diff --git a/backend/src/services/WbotServices/SendWhatsAppMessage.ts b/backend/src/services/WbotServices/SendWhatsAppMessage.ts
index 049b1f0..dfa340b 100644
--- a/backend/src/services/WbotServices/SendWhatsAppMessage.ts
+++ b/backend/src/services/WbotServices/SendWhatsAppMessage.ts
@@ -16,7 +16,7 @@ const SendWhatsAppMessage = async ({
     const wbot = await GetTicketWbot(ticket);
 
     const sentMessage = await wbot.sendMessage(
-      `${ticket.contact.number}@c.us`,
+      `${ticket.contact.number}@${ticket.isGroup ? "g" : "c"}.us`,
       body
     );
 
diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
index 6c7d218..ecf1e9f 100644
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -2,7 +2,7 @@ import path from "path";
 import fs from "fs";
 import { Op } from "sequelize";
 import { subHours } from "date-fns";
-import Sentry from "@sentry/node";
+import * as Sentry from "@sentry/node";
 
 import {
   Contact as WbotContact,
@@ -24,43 +24,88 @@ const verifyContact = async (
   profilePicUrl: string
 ): Promise<Contact> => {
   let contact = await Contact.findOne({
-    where: { number: msgContact.number }
+    where: { number: msgContact.id.user }
   });
 
   if (contact) {
     await contact.update({ profilePicUrl });
   } else {
     contact = await Contact.create({
-      name: msgContact.pushname || msgContact.number.toString(),
-      number: msgContact.number,
+      name: msgContact.name || msgContact.pushname || msgContact.id.user,
+      number: msgContact.id.user,
       profilePicUrl
     });
+    const io = getIO();
+    io.emit("contact", {
+      action: "create",
+      contact
+    });
   }
 
   return contact;
 };
 
+const verifyGroup = async (msgGroupContact: WbotContact) => {
+  const profilePicUrl = await msgGroupContact.getProfilePicUrl();
+
+  let groupContact = await Contact.findOne({
+    where: { number: msgGroupContact.id.user }
+  });
+  if (groupContact) {
+    await groupContact.update({ profilePicUrl });
+  } else {
+    groupContact = await Contact.create({
+      name: msgGroupContact.name,
+      number: msgGroupContact.id.user,
+      isGroup: msgGroupContact.isGroup,
+      profilePicUrl
+    });
+    const io = getIO();
+    io.emit("contact", {
+      action: "create",
+      contact: groupContact
+    });
+  }
+
+  return groupContact;
+};
+
 const verifyTicket = async (
   contact: Contact,
-  whatsappId: number
+  whatsappId: number,
+  groupContact?: Contact
 ): Promise<Ticket> => {
   let ticket = await Ticket.findOne({
     where: {
       status: {
         [Op.or]: ["open", "pending"]
       },
-      contactId: contact.id
+      contactId: groupContact ? groupContact.id : contact.id
     },
     include: ["contact"]
   });
 
+  if (!ticket && groupContact) {
+    ticket = await Ticket.findOne({
+      where: {
+        contactId: groupContact.id
+      },
+      order: [["createdAt", "DESC"]],
+      include: ["contact"]
+    });
+
+    if (ticket) {
+      await ticket.update({ status: "pending", userId: null });
+    }
+  }
+
   if (!ticket) {
     ticket = await Ticket.findOne({
       where: {
         createdAt: {
           [Op.between]: [+subHours(new Date(), 2), +new Date()]
         },
-        contactId: contact.id
+        contactId: groupContact ? groupContact.id : contact.id
       },
       order: [["createdAt", "DESC"]],
       include: ["contact"]
@@ -73,8 +118,9 @@ const verifyTicket = async (
 
   if (!ticket) {
     const { id } = await Ticket.create({
-      contactId: contact.id,
+      contactId: groupContact ? groupContact.id : contact.id,
       status: "pending",
+      isGroup: !!groupContact,
       whatsappId
     });
 
@@ -86,7 +132,8 @@ const verifyTicket = async (
 
 const handlMedia = async (
   msg: WbotMessage,
-  ticket: Ticket
+  ticket: Ticket,
+  contact: Contact
 ): Promise<Message> => {
   const media = await msg.downloadMedia();
 
@@ -110,7 +157,9 @@ const handlMedia = async (
 
   const newMessage: Message = await ticket.$create("message", {
     id: msg.id.id,
-    body: msg.body || media.filename,
+    body: msg.fromMe
+      ? msg.body
+      : `${contact.name}: ${msg.body ? msg.body : media.filename}`,
     fromMe: msg.fromMe,
     mediaUrl: media.filename,
     mediaType: media.mimetype.split("/")[0]
@@ -127,12 +176,13 @@ const handleMessage = async (
   let newMessage: Message;
 
   if (msg.hasMedia) {
-    newMessage = await handlMedia(msg, ticket);
+    newMessage = await handlMedia(msg, ticket, contact);
   } else {
     newMessage = await ticket.$create("message", {
       id: msg.id.id,
-      body: msg.body,
-      fromMe: msg.fromMe
+      body: msg.fromMe ? msg.body : `${contact.name}: ${msg.body}`,
+      fromMe: msg.fromMe,
+      read: msg.fromMe
     });
     await ticket.update({ lastMessage: msg.body });
   }
@@ -150,7 +200,6 @@ const handleMessage = async (
 };
 
 const isValidMsg = (msg: WbotMessage): boolean => {
-  if (msg.author) return false;
   if (
     msg.type === "chat" ||
     msg.type === "audio" ||
@@ -176,28 +225,22 @@ const wbotMessageListener = (whatsapp: Whatsapp): void => {
 
     try {
       let msgContact: WbotContact;
+      let msgGroupContact: WbotContact | null = null;
+      let groupContact: Contact | undefined;
 
       if (msg.fromMe) {
         msgContact = await wbot.getContactById(msg.to);
       } else {
         msgContact = await msg.getContact();
       }
+      if (msg.author) {
+        msgGroupContact = await wbot.getContactById(msg.from);
+        groupContact = await verifyGroup(msgGroupContact);
+      }
 
       const profilePicUrl = await msgContact.getProfilePicUrl();
       const contact = await verifyContact(msgContact, profilePicUrl);
-      const ticket = await verifyTicket(contact, whatsappId);
-
-      // return if message was already created by messageController
-
-      if (msg.fromMe) {
-        const alreadyExists = await Message.findOne({
-          where: { id: msg.id.id }
-        });
-
-        if (alreadyExists) {
-          return;
-        }
-      }
+      const ticket = await verifyTicket(contact, whatsappId, groupContact);
 
       await handleMessage(msg, ticket, contact);
     } catch (err) {
diff --git a/frontend/src/components/NotificationsPopOver/index.js b/frontend/src/components/NotificationsPopOver/index.js
index a08e39f..06d24eb 100644
--- a/frontend/src/components/NotificationsPopOver/index.js
+++ b/frontend/src/components/NotificationsPopOver/index.js
@@ -88,6 +88,7 @@ const NotificationsPopOver = () => {
 		socket.on("appMessage", data => {
 			if (
 				data.action === "create" &&
+				!data.message.read &&
 				(data.ticket.userId === userId || !data.ticket.userId)
 			) {
 				setNotifications(prevState => {
@@ -103,7 +104,8 @@ const NotificationsPopOver = () => {
 					(ticketIdRef.current &&
 						data.message.ticketId === ticketIdRef.current &&
 						document.visibilityState === "visible") ||
-					(data.ticket.userId && data.ticket.userId !== userId)
+					(data.ticket.userId && data.ticket.userId !== userId) ||
+					data.ticket.isGroup
 				)
 					return;
 				else {
diff --git a/frontend/src/components/TicketActionButtons/index.js b/frontend/src/components/TicketActionButtons/index.js
index 2a0c774..e4ccca6 100644
--- a/frontend/src/components/TicketActionButtons/index.js
+++ b/frontend/src/components/TicketActionButtons/index.js
@@ -103,7 +103,7 @@ const TicketActionButtons = ({ ticket }) => {
 					color="primary"
 					onClick={e => handleUpdateTicketStatus(e, "open", userId)}
 				>
-					ACCEPT
+					{i18n.t("messagesList.header.buttons.accept")}
 				</Button>
 			)}
 		</div>
diff --git a/frontend/src/translate/languages/en.js b/frontend/src/translate/languages/en.js
index e9704e3..d7442e1 100644
--- a/frontend/src/translate/languages/en.js
+++ b/frontend/src/translate/languages/en.js
@@ -243,7 +243,8 @@ const messages = {
 					buttons: {
 						return: "Return",
 						resolve: "Resolve",
-						reopen: "Reopen",
+            reopen: "Reopen",
+            accept: "Accept"
 					},
 				},
 			},
diff --git a/frontend/src/translate/languages/pt.js b/frontend/src/translate/languages/pt.js
index da30faf..2b2da33 100644
--- a/frontend/src/translate/languages/pt.js
+++ b/frontend/src/translate/languages/pt.js
@@ -245,6 +245,7 @@ const messages = {
 						return: "Retornar",
 						resolve: "Resolver",
 						reopen: "Reabrir",
+						accept: "Aceitar",
 					},
 				},
 			},