diff --git a/frontend/src/components/TabPanel/index.js b/frontend/src/components/TabPanel/index.js
new file mode 100644
index 0000000..1540253
--- /dev/null
+++ b/frontend/src/components/TabPanel/index.js
@@ -0,0 +1,18 @@
+import React from "react";
+
+const TabPanel = ({ children, value, name, ...rest }) => {
+	if (value === name) {
+		return (
+			<div
+				role="tabpanel"
+				id={`simple-tabpanel-${name}`}
+				aria-labelledby={`simple-tab-${name}`}
+				{...rest}
+			>
+				<>{children}</>
+			</div>
+		);
+	} else return null;
+};
+
+export default TabPanel;
diff --git a/frontend/src/components/Tickets/index.js b/frontend/src/components/Tickets/index.js
new file mode 100644
index 0000000..97e3c70
--- /dev/null
+++ b/frontend/src/components/Tickets/index.js
@@ -0,0 +1,529 @@
+import React, { useState, useEffect } from "react";
+import { useHistory, useParams } from "react-router-dom";
+import openSocket from "socket.io-client";
+import { format } from "date-fns";
+import { toast } from "react-toastify";
+import InfiniteScroll from "react-infinite-scroller";
+
+import { makeStyles } from "@material-ui/core/styles";
+import Paper from "@material-ui/core/Paper";
+import List from "@material-ui/core/List";
+import SearchIcon from "@material-ui/icons/Search";
+import InputBase from "@material-ui/core/InputBase";
+import Tabs from "@material-ui/core/Tabs";
+import Tab from "@material-ui/core/Tab";
+import MoveToInboxIcon from "@material-ui/icons/MoveToInbox";
+import CheckCircleOutlineIcon from "@material-ui/icons/CheckCircleOutline";
+import IconButton from "@material-ui/core/IconButton";
+import AddIcon from "@material-ui/icons/Add";
+import FormControlLabel from "@material-ui/core/FormControlLabel";
+import Switch from "@material-ui/core/Switch";
+
+import TicketsSkeleton from "../TicketsSkeleton";
+import NewTicketModal from "../NewTicketModal";
+import TicketsList from "../TicketsList";
+import TabPanel from "../TabPanel";
+
+import api from "../../services/api";
+
+const useStyles = makeStyles(theme => ({
+	contactsWrapper: {
+		position: "relative",
+		display: "flex",
+		height: "100%",
+		flexDirection: "column",
+		overflow: "hidden",
+		borderTopRightRadius: 0,
+		borderBottomRightRadius: 0,
+	},
+
+	tabsHeader: {
+		// display: "flex",
+		flex: "none",
+		backgroundColor: "#eee",
+	},
+
+	settingsIcon: {
+		alignSelf: "center",
+		marginLeft: "auto",
+		padding: 8,
+	},
+
+	tab: {
+		minWidth: 120, // a number of your choice
+		width: 120, // a number of your choice
+	},
+
+	halfTicketsList: {
+		height: "50%",
+		overflowY: "scroll",
+		"&::-webkit-scrollbar": {
+			width: "8px",
+			height: "8px",
+		},
+		"&::-webkit-scrollbar-thumb": {
+			boxShadow: "inset 0 0 6px rgba(0, 0, 0, 0.3)",
+			backgroundColor: "#e8e8e8",
+		},
+		borderTop: "1px solid rgba(0, 0, 0, 0.12)",
+	},
+
+	fullHeightTicketsList: {
+		flex: 1,
+		overflowY: "scroll",
+		"&::-webkit-scrollbar": {
+			width: "8px",
+			height: "8px",
+		},
+		"&::-webkit-scrollbar-thumb": {
+			boxShadow: "inset 0 0 6px rgba(0, 0, 0, 0.3)",
+			backgroundColor: "#e8e8e8",
+		},
+		borderTop: "2px solid rgba(0, 0, 0, 0.12)",
+	},
+
+	ticketsListHeader: {
+		display: "flex",
+		// flexShrink: 0,
+		// -webkitBoxAlign: "center",
+		alignItems: "center",
+		fontWeight: 500,
+		fontSize: "16px",
+		height: "56px",
+		// backgroundColor: "#eee",
+		color: "rgb(67, 83, 105)",
+		padding: "0px 12px",
+		borderBottom: "1px solid rgba(0, 0, 0, 0.12)",
+	},
+
+	ticketsCount: {
+		fontWeight: "normal",
+		color: "rgb(104, 121, 146)",
+		marginLeft: "8px",
+		fontSize: "14px",
+	},
+
+	ticketsListActions: {
+		flex: "none",
+		marginLeft: "auto",
+	},
+
+	noTicketsDiv: {
+		display: "flex",
+		height: "100px",
+		margin: 40,
+		flexDirection: "column",
+		alignItems: "center",
+		justifyContent: "center",
+	},
+
+	noTicketsText: {
+		textAlign: "center",
+		color: "rgb(104, 121, 146)",
+		fontSize: "14px",
+		lineHeight: "1.4",
+	},
+
+	noTicketsTitle: {
+		textAlign: "center",
+		fontSize: "16px",
+		fontWeight: "600",
+		margin: "0px",
+	},
+
+	contactsSearchBox: {
+		position: "relative",
+		background: "#fafafa",
+		padding: "10px 13px",
+	},
+
+	serachInputWrapper: {
+		background: "#fff",
+		display: "flex",
+		borderRadius: 40,
+		padding: 4,
+	},
+
+	searchIcon: {
+		color: "grey",
+		marginLeft: 6,
+		marginRight: 6,
+		alignSelf: "center",
+	},
+
+	contactsSearchInput: {
+		flex: 1,
+		border: "none",
+		borderRadius: 30,
+	},
+}));
+
+const Tickets = () => {
+	const classes = useStyles();
+	const history = useHistory();
+
+	const token = localStorage.getItem("token");
+	const userId = +localStorage.getItem("userId");
+	const { ticketId } = useParams();
+	const [tickets, setTickets] = useState([]);
+	const [loading, setLoading] = useState();
+	const [searchParam, setSearchParam] = useState("");
+	const [tab, setTab] = useState("open");
+	const [newTicketModalOpen, setNewTicketModalOpen] = useState(false);
+	const [showAllTickets, setShowAllTickets] = useState(false);
+
+	const [pageNumber, setPageNumber] = useState(1);
+	const [count, setCount] = useState(0);
+
+	useEffect(() => {
+		if (!("Notification" in window)) {
+			console.log("This browser doesn't support notifications");
+		} else {
+			Notification.requestPermission();
+		}
+	}, []);
+
+	useEffect(() => {
+		setTickets([]);
+		setPageNumber(1);
+	}, [searchParam, tab]);
+
+	useEffect(() => {
+		setLoading(true);
+		const delayDebounceFn = setTimeout(() => {
+			const fetchContacts = async () => {
+				try {
+					const { data } = await api.get("/tickets", {
+						params: { searchParam, pageNumber, status: tab },
+					});
+					setTickets(prevState => {
+						return [...prevState, ...data.tickets];
+					});
+					setCount(data.count);
+					setLoading(false);
+				} catch (err) {
+					console.log(err);
+				}
+			};
+			fetchContacts();
+		}, 1000);
+		return () => clearTimeout(delayDebounceFn);
+	}, [searchParam, pageNumber, token, tab]);
+
+	useEffect(() => {
+		const socket = openSocket(process.env.REACT_APP_BACKEND_URL);
+
+		socket.emit("joinNotification");
+
+		socket.on("ticket", data => {
+			if (data.action === "updateUnread") {
+				resetUnreadMessages(data);
+			}
+			if (data.action === "updateStatus" || data.action === "create") {
+				updateTickets(data);
+			}
+			if (data.action === "delete") {
+				deleteTicket(data);
+				if (ticketId && data.ticketId === +ticketId) {
+					toast.warn("O ticket que você estava foi deletado.");
+					history.push("/chat");
+				}
+			}
+		});
+
+		socket.on("appMessage", data => {
+			if (data.action === "create") {
+				updateTickets(data);
+				if (
+					(ticketId &&
+						data.message.ticketId === +ticketId &&
+						document.visibilityState === "visible") ||
+					(data.ticket.userId !== userId && data.ticket.userId)
+				)
+					return;
+				showDesktopNotification(data);
+			}
+		});
+
+		return () => {
+			socket.disconnect();
+		};
+	}, [ticketId, userId, history]);
+
+	const loadMore = () => {
+		if (loading) return;
+		setPageNumber(prevPageNumber => prevPageNumber + 1);
+	};
+
+	const updateTickets = ({ ticket }) => {
+		setTickets(prevState => {
+			const ticketIndex = prevState.findIndex(t => t.id === ticket.id);
+
+			if (ticketIndex === -1) {
+				return [ticket, ...prevState];
+			} else {
+				let aux = [...prevState];
+				aux[ticketIndex] = ticket;
+				aux.unshift(aux.splice(ticketIndex, 1)[0]);
+				return aux;
+			}
+		});
+	};
+
+	const deleteTicket = ({ ticketId }) => {
+		setTickets(prevState => {
+			const ticketIndex = prevState.findIndex(ticket => ticket.id === ticketId);
+
+			if (ticketIndex === -1) {
+				return prevState;
+			} else {
+				let aux = [...prevState];
+				aux.splice(ticketIndex, 1);
+				return aux;
+			}
+		});
+	};
+
+	const showDesktopNotification = ({ message, contact, ticket }) => {
+		const options = {
+			body: `${message.body} - ${format(new Date(), "HH:mm")}`,
+			icon: contact.profilePicUrl,
+			tag: ticket.id,
+		};
+		let notification = new Notification(`Mensagem de ${contact.name}`, options);
+
+		notification.onclick = function (event) {
+			event.preventDefault(); //
+			window.open(`/chat/${ticket.id}`, "_self");
+		};
+
+		document.addEventListener("visibilitychange", () => {
+			if (document.visibilityState === "visible") {
+				notification.close();
+			}
+		});
+
+		document.getElementById("sound").play();
+	};
+
+	const resetUnreadMessages = ({ ticketId }) => {
+		setTickets(prevState => {
+			const ticketIndex = prevState.findIndex(
+				ticket => ticket.id === +ticketId
+			);
+			if (ticketIndex !== -1) {
+				let aux = [...prevState];
+				aux[ticketIndex].unreadMessages = 0;
+				return aux;
+			} else {
+				return prevState;
+			}
+		});
+	};
+
+	const handleSelectTicket = (e, ticket) => {
+		history.push(`/chat/${ticket.id}`);
+	};
+
+	const handleSearchContact = e => {
+		if (e.target.value === "") {
+			setSearchParam(e.target.value.toLowerCase());
+			return;
+		}
+		setSearchParam(e.target.value.toLowerCase());
+		setTab("search");
+	};
+
+	const handleChangeTab = (event, newValue) => {
+		setTab(newValue);
+	};
+
+	const handleAcepptTicket = async ticketId => {
+		try {
+			await api.put(`/tickets/${ticketId}`, {
+				status: "open",
+				userId: userId,
+			});
+		} catch (err) {
+			alert(err);
+		}
+		history.push(`/chat/${ticketId}`);
+	};
+
+	const countTickets = (status, userId) => {
+		const ticketsFound = tickets.filter(
+			t =>
+				(t.status === status && t.userId === userId) ||
+				(t.status === status && showAllTickets)
+		).length;
+
+		if (ticketsFound === 0) return "";
+		return ticketsFound;
+	};
+
+	const CustomInfiniteScroll = ({ children, loadingKey }) => {
+		return (
+			<InfiniteScroll
+				pageStart={0}
+				loadMore={loadMore}
+				hasMore={!(tickets.length === count)}
+				useWindow={false}
+				initialLoad={false}
+				threshold={100}
+				loader={<TicketsSkeleton key={loadingKey} />}
+			>
+				<List style={{ paddingTop: 0 }}>{children}</List>
+			</InfiniteScroll>
+		);
+	};
+
+	const CustomTicketList = ({ ...rest }) => {
+		return (
+			<TicketsList
+				tickets={tickets}
+				loading={loading}
+				handleSelectTicket={handleSelectTicket}
+				showAllTickets={showAllTickets}
+				ticketId={ticketId}
+				handleAcepptTicket={handleAcepptTicket}
+				{...rest}
+			/>
+		);
+	};
+
+	console.log(tickets);
+
+	return (
+		<Paper elevation={0} variant="outlined" className={classes.contactsWrapper}>
+			<NewTicketModal
+				modalOpen={newTicketModalOpen}
+				onClose={e => setNewTicketModalOpen(false)}
+			/>
+			<Paper elevation={0} square className={classes.tabsHeader}>
+				<Tabs
+					value={tab}
+					onChange={handleChangeTab}
+					variant="fullWidth"
+					indicatorColor="primary"
+					textColor="primary"
+					aria-label="icon label tabs example"
+				>
+					<Tab
+						value={"open"}
+						icon={<MoveToInboxIcon />}
+						label="Inbox"
+						classes={{ root: classes.tab }}
+					/>
+					<Tab
+						value={"closed"}
+						icon={<CheckCircleOutlineIcon />}
+						label="Resolvidos"
+						classes={{ root: classes.tab }}
+					/>
+					<Tab
+						value={"search"}
+						icon={<SearchIcon />}
+						label="Busca"
+						classes={{ root: classes.tab }}
+					/>
+				</Tabs>
+			</Paper>
+			<Paper square elevation={0} className={classes.contactsSearchBox}>
+				<div className={classes.serachInputWrapper}>
+					<SearchIcon className={classes.searchIcon} />
+					<InputBase
+						className={classes.contactsSearchInput}
+						placeholder="Pesquisar tickets e mensagens"
+						type="search"
+						onChange={handleSearchContact}
+					/>
+				</div>
+			</Paper>
+			<TabPanel value={tab} name={"open"} className={classes.contactsWrapper}>
+				<Paper square elevation={0} className={classes.halfTicketsList}>
+					<div className={classes.ticketsListHeader}>
+						Atendendo
+						<span className={classes.ticketsCount}>
+							{countTickets("open", userId)}
+						</span>
+						<div className={classes.ticketsListActions}>
+							<FormControlLabel
+								label="Todos"
+								labelPlacement="start"
+								control={
+									<Switch
+										size="small"
+										checked={showAllTickets}
+										onChange={e => setShowAllTickets(prevState => !prevState)}
+										name="showAllTickets"
+										color="primary"
+									/>
+								}
+							/>
+							<IconButton
+								aria-label="add ticket"
+								onClick={e => setNewTicketModalOpen(true)}
+								style={{ marginLeft: 20 }}
+							>
+								<AddIcon />
+							</IconButton>
+						</div>
+					</div>
+					<List style={{ paddingTop: 0 }}>
+						{loading ? (
+							<TicketsSkeleton />
+						) : (
+							<CustomTicketList
+								noTicketsTitle="Pronto pra mais?"
+								noTicketsMessage="Aceite um ticket da fila para começar."
+								status="open"
+								userId={userId}
+							/>
+						)}
+					</List>
+				</Paper>
+				<Paper square elevation={0} className={classes.halfTicketsList}>
+					<div className={classes.ticketsListHeader}>
+						Aguardando
+						<span className={classes.ticketsCount}>
+							{countTickets("pending", null)}
+						</span>
+					</div>
+					<List style={{ paddingTop: 0 }}>
+						<CustomTicketList
+							noTicketsTitle="Tudo resolvido"
+							noTicketsMessage="Nenhum Ticket pendente"
+							status="pending"
+							userId={null}
+						/>
+					</List>
+				</Paper>
+			</TabPanel>
+			<TabPanel value={tab} name="closed" className={classes.contactsWrapper}>
+				<Paper square elevation={0} className={classes.fullHeightTicketsList}>
+					<CustomInfiniteScroll loadingKey="loading-closed">
+						<CustomTicketList status="closed" userId={null} />
+					</CustomInfiniteScroll>
+				</Paper>
+			</TabPanel>
+			<TabPanel value={tab} name="search" className={classes.contactsWrapper}>
+				<Paper square elevation={0} className={classes.fullHeightTicketsList}>
+					<CustomInfiniteScroll loadingKey="loading-all">
+						<CustomTicketList
+							noTicketsTitle="Nada encontrado"
+							noTicketsMessage="Tente buscar por outro termo"
+							status="all"
+						/>
+					</CustomInfiniteScroll>
+				</Paper>
+			</TabPanel>
+			<audio id="sound" preload="auto">
+				<source src={require("../../assets/sound.mp3")} type="audio/mpeg" />
+				<source src={require("../../assets/sound.ogg")} type="audio/ogg" />
+				<embed hidden={true} autostart="false" loop={false} src="./sound.mp3" />
+			</audio>
+		</Paper>
+	);
+};
+
+export default Tickets;
diff --git a/frontend/src/components/TicketsList/index.js b/frontend/src/components/TicketsList/index.js
index dc2b7da..035961a 100644
--- a/frontend/src/components/TicketsList/index.js
+++ b/frontend/src/components/TicketsList/index.js
@@ -1,712 +1,205 @@
-import React, { useState, useEffect } from "react";
-import { useHistory, useParams } from "react-router-dom";
-import openSocket from "socket.io-client";
-import { parseISO, format } from "date-fns";
-import { toast } from "react-toastify";
-import InfiniteScroll from "react-infinite-scroller";
-
-import { makeStyles } from "@material-ui/core/styles";
-import { green } from "@material-ui/core/colors";
-import Paper from "@material-ui/core/Paper";
-import List from "@material-ui/core/List";
-import ListItem from "@material-ui/core/ListItem";
-import ListItemText from "@material-ui/core/ListItemText";
-import ListItemAvatar from "@material-ui/core/ListItemAvatar";
-import Typography from "@material-ui/core/Typography";
-import Avatar from "@material-ui/core/Avatar";
-import Divider from "@material-ui/core/Divider";
-import Badge from "@material-ui/core/Badge";
-import SearchIcon from "@material-ui/icons/Search";
-import InputBase from "@material-ui/core/InputBase";
-import Button from "@material-ui/core/Button";
-import Tabs from "@material-ui/core/Tabs";
-import Tab from "@material-ui/core/Tab";
-import MoveToInboxIcon from "@material-ui/icons/MoveToInbox";
-import CheckCircleOutlineIcon from "@material-ui/icons/CheckCircleOutline";
-import IconButton from "@material-ui/core/IconButton";
-import AddIcon from "@material-ui/icons/Add";
-import FormControlLabel from "@material-ui/core/FormControlLabel";
-import Switch from "@material-ui/core/Switch";
-
-import TicketsSkeleton from "../TicketsSkeleton";
-import NewTicketModal from "../NewTicketModal";
-
-import api from "../../services/api";
-
-const useStyles = makeStyles(theme => ({
-	contactsWrapper: {
-		position: "relative",
-		display: "flex",
-		height: "100%",
-		flexDirection: "column",
-		overflow: "hidden",
-		borderTopRightRadius: 0,
-		borderBottomRightRadius: 0,
-	},
-
-	tabsHeader: {
-		// display: "flex",
-		flex: "none",
-		backgroundColor: "#eee",
-	},
-
-	settingsIcon: {
-		alignSelf: "center",
-		marginLeft: "auto",
-		padding: 8,
-	},
-
-	tab: {
-		minWidth: 120, // a number of your choice
-		width: 120, // a number of your choice
-	},
-
-	halfTicketsList: {
-		height: "50%",
-		overflowY: "scroll",
-		"&::-webkit-scrollbar": {
-			width: "8px",
-			height: "8px",
-		},
-		"&::-webkit-scrollbar-thumb": {
-			boxShadow: "inset 0 0 6px rgba(0, 0, 0, 0.3)",
-			backgroundColor: "#e8e8e8",
-		},
-		borderTop: "1px solid rgba(0, 0, 0, 0.12)",
-	},
-
-	fullHeightTicketsList: {
-		flex: 1,
-		overflowY: "scroll",
-		"&::-webkit-scrollbar": {
-			width: "8px",
-			height: "8px",
-		},
-		"&::-webkit-scrollbar-thumb": {
-			boxShadow: "inset 0 0 6px rgba(0, 0, 0, 0.3)",
-			backgroundColor: "#e8e8e8",
-		},
-		borderTop: "2px solid rgba(0, 0, 0, 0.12)",
-	},
-
-	ticketsListHeader: {
-		display: "flex",
-		// flexShrink: 0,
-		// -webkitBoxAlign: "center",
-		alignItems: "center",
-		fontWeight: 500,
-		fontSize: "16px",
-		height: "56px",
-		// backgroundColor: "#eee",
-		color: "rgb(67, 83, 105)",
-		padding: "0px 12px",
-		borderBottom: "1px solid rgba(0, 0, 0, 0.12)",
-	},
-
-	ticketsCount: {
-		fontWeight: "normal",
-		color: "rgb(104, 121, 146)",
-		marginLeft: "8px",
-		fontSize: "14px",
-	},
-
-	ticketsListActions: {
-		flex: "none",
-		marginLeft: "auto",
-	},
-
-	ticket: {
-		position: "relative",
-		"& .hidden-button": {
-			display: "none",
-		},
-		"&:hover .hidden-button": {
-			display: "flex",
-			position: "absolute",
-			left: "50%",
-		},
-	},
-
-	noTicketsDiv: {
-		display: "flex",
-		height: "100px",
-		margin: 40,
-		flexDirection: "column",
-		alignItems: "center",
-		justifyContent: "center",
-	},
-
-	noTicketsText: {
-		textAlign: "center",
-		color: "rgb(104, 121, 146)",
-		fontSize: "14px",
-		lineHeight: "1.4",
-	},
-
-	noTicketsTitle: {
-		textAlign: "center",
-		fontSize: "16px",
-		fontWeight: "600",
-		margin: "0px",
-	},
-
-	contactsSearchBox: {
-		position: "relative",
-		background: "#fafafa",
-		padding: "10px 13px",
-	},
-
-	serachInputWrapper: {
-		background: "#fff",
-		display: "flex",
-		borderRadius: 40,
-		padding: 4,
-	},
-
-	searchIcon: {
-		color: "grey",
-		marginLeft: 6,
-		marginRight: 6,
-		alignSelf: "center",
-	},
-
-	contactsSearchInput: {
-		flex: 1,
-		border: "none",
-		borderRadius: 30,
-	},
-
-	contactNameWrapper: {
-		display: "flex",
-		justifyContent: "space-between",
-	},
-
-	lastMessageTime: {
-		justifySelf: "flex-end",
-	},
-
-	closedBadge: {
-		alignSelf: "center",
-		justifySelf: "flex-end",
-		marginRight: 32,
-		marginLeft: "auto",
-	},
-
-	contactLastMessage: {
-		paddingRight: 20,
-	},
-
-	newMessagesCount: {
-		alignSelf: "center",
-		marginRight: 8,
-		marginLeft: "auto",
-	},
-
-	badgeStyle: {
-		color: "white",
-		backgroundColor: green[500],
-	},
-	circleLoading: {
-		color: green[500],
-		opacity: "70%",
-		position: "absolute",
-		top: "50%",
-		left: "50%",
-		marginTop: 12,
-		// marginLeft: -12,
-	},
-}));
-
-const TabPanel = ({ children, value, index, ...rest }) => {
-	if (value === index) {
-		return (
-			<div
-				role="tabpanel"
-				id={`simple-tabpanel-${index}`}
-				aria-labelledby={`simple-tab-${index}`}
-				{...rest}
-			>
-				<>{children}</>
-			</div>
-		);
-	} else return null;
-};
-
-const TicketsList = () => {
-	const classes = useStyles();
-	const history = useHistory();
-
-	const token = localStorage.getItem("token");
-	const userId = +localStorage.getItem("userId");
-	const { ticketId } = useParams();
-	const [tickets, setTickets] = useState([]);
-	const [loading, setLoading] = useState();
-	const [searchParam, setSearchParam] = useState("");
-	const [tab, setTab] = useState("open");
-	const [newTicketModalOpen, setNewTicketModalOpen] = useState(false);
-	const [showAllTickets, setShowAllTickets] = useState(false);
-
-	const [pageNumber, setPageNumber] = useState(1);
-	const [count, setCount] = useState(0);
-
-	useEffect(() => {
-		if (!("Notification" in window)) {
-			console.log("This browser doesn't support notifications");
-		} else {
-			Notification.requestPermission();
-		}
-	}, []);
-
-	useEffect(() => {
-		setTickets([]);
-		setPageNumber(1);
-	}, [searchParam, tab]);
-
-	useEffect(() => {
-		setLoading(true);
-		const delayDebounceFn = setTimeout(() => {
-			const fetchContacts = async () => {
-				try {
-					const { data } = await api.get("/tickets", {
-						params: { searchParam, pageNumber, status: tab },
-					});
-					setTickets(prevState => {
-						return [...prevState, ...data.tickets];
-					});
-					setCount(data.count);
-					setLoading(false);
-				} catch (err) {
-					console.log(err);
-				}
-			};
-			fetchContacts();
-		}, 1000);
-		return () => clearTimeout(delayDebounceFn);
-	}, [searchParam, pageNumber, token, tab]);
-
-	console.log(pageNumber);
-
-	useEffect(() => {
-		const socket = openSocket(process.env.REACT_APP_BACKEND_URL);
-
-		socket.emit("joinNotification");
-
-		socket.on("ticket", data => {
-			if (data.action === "updateUnread") {
-				resetUnreadMessages(data);
-			}
-			if (data.action === "updateStatus" || data.action === "create") {
-				updateTickets(data);
-			}
-			if (data.action === "delete") {
-				deleteTicket(data);
-				if (ticketId && data.ticketId === +ticketId) {
-					toast.warn("O ticket que você estava foi deletado.");
-					history.push("/chat");
-				}
-			}
-		});
-
-		socket.on("appMessage", data => {
-			if (data.action === "create") {
-				updateTickets(data);
-				if (
-					(ticketId &&
-						data.message.ticketId === +ticketId &&
-						document.visibilityState === "visible") ||
-					(data.ticket.userId !== userId && data.ticket.userId)
-				)
-					return;
-				showDesktopNotification(data);
-			}
-		});
-
-		return () => {
-			socket.disconnect();
-		};
-	}, [ticketId, userId, history]);
-
-	const loadMore = () => {
-		if (loading) return;
-		setPageNumber(prevPageNumber => prevPageNumber + 1);
-	};
-
-	const updateTickets = ({ ticket }) => {
-		setTickets(prevState => {
-			const ticketIndex = prevState.findIndex(t => t.id === ticket.id);
-
-			if (ticketIndex === -1) {
-				return [ticket, ...prevState];
-			} else {
-				let aux = [...prevState];
-				aux[ticketIndex] = ticket;
-				aux.unshift(aux.splice(ticketIndex, 1)[0]);
-				return aux;
-			}
-		});
-	};
-
-	const deleteTicket = ({ ticketId }) => {
-		setTickets(prevState => {
-			const ticketIndex = prevState.findIndex(ticket => ticket.id === ticketId);
-
-			if (ticketIndex === -1) {
-				return prevState;
-			} else {
-				let aux = [...prevState];
-				aux.splice(ticketIndex, 1);
-				return aux;
-			}
-		});
-	};
-
-	const showDesktopNotification = ({ message, contact, ticket }) => {
-		const options = {
-			body: `${message.body} - ${format(new Date(), "HH:mm")}`,
-			icon: contact.profilePicUrl,
-			tag: ticket.id,
-		};
-		let notification = new Notification(`Mensagem de ${contact.name}`, options);
-
-		notification.onclick = function (event) {
-			event.preventDefault(); //
-			window.open(`/chat/${ticket.id}`, "_self");
-		};
-
-		document.addEventListener("visibilitychange", () => {
-			if (document.visibilityState === "visible") {
-				notification.close();
-			}
-		});
-
-		document.getElementById("sound").play();
-	};
-
-	const resetUnreadMessages = ({ ticketId }) => {
-		setTickets(prevState => {
-			const ticketIndex = prevState.findIndex(
-				ticket => ticket.id === +ticketId
-			);
-			if (ticketIndex !== -1) {
-				let aux = [...prevState];
-				aux[ticketIndex].unreadMessages = 0;
-				return aux;
-			} else {
-				return prevState;
-			}
-		});
-	};
-
-	const handleSelectTicket = (e, ticket) => {
-		history.push(`/chat/${ticket.id}`);
-	};
-
-	const handleSearchContact = e => {
-		if (e.target.value === "") {
-			setSearchParam(e.target.value.toLowerCase());
-			return;
-		}
-		setSearchParam(e.target.value.toLowerCase());
-		setTab("search");
-	};
-
-	const handleChangeTab = (event, newValue) => {
-		setTab(newValue);
-	};
-
-	const handleAcepptTicket = async ticketId => {
-		try {
-			await api.put(`/tickets/${ticketId}`, {
-				status: "open",
-				userId: userId,
-			});
-		} catch (err) {
-			alert(err);
-		}
-		history.push(`/chat/${ticketId}`);
-	};
-
-	const countTickets = (status, userId) => {
-		const ticketsFound = tickets.filter(
-			t =>
-				(t.status === status && t.userId === userId) ||
-				(t.status === status && showAllTickets)
-		).length;
-
-		if (ticketsFound === 0) return "";
-		return ticketsFound;
-	};
-
-	const RenderTickets = ({ status, userId }) => {
-		const viewTickets = tickets.map(ticket => {
-			if (
-				(ticket.status === status && ticket.userId === userId) ||
-				(ticket.status === status && showAllTickets) ||
-				(ticket.status === "closed" && status === "closed") ||
-				status === "all"
-			)
-				return (
-					<React.Fragment key={ticket.id}>
-						<ListItem
-							dense
-							button
-							onClick={e => {
-								if (ticket.status === "pending") return;
-								handleSelectTicket(e, ticket);
-							}}
-							selected={ticketId && +ticketId === ticket.id}
-							className={classes.ticket}
-						>
-							<ListItemAvatar>
-								<Avatar
-									src={
-										ticket.contact.profilePicUrl && ticket.contact.profilePicUrl
-									}
-								></Avatar>
-							</ListItemAvatar>
-							<ListItemText
-								primary={
-									<span className={classes.contactNameWrapper}>
-										<Typography
-											noWrap
-											component="span"
-											variant="body2"
-											color="textPrimary"
-										>
-											{ticket.contact.name}
-										</Typography>
-										{ticket.status === "closed" && (
-											<Badge
-												className={classes.closedBadge}
-												badgeContent={"closed"}
-												color="primary"
-											/>
-										)}
-										{ticket.lastMessage && (
-											<Typography
-												className={classes.lastMessageTime}
-												component="span"
-												variant="body2"
-												color="textSecondary"
-											>
-												{format(parseISO(ticket.updatedAt), "HH:mm")}
-											</Typography>
-										)}
-									</span>
-								}
-								secondary={
-									<span className={classes.contactNameWrapper}>
-										<Typography
-											className={classes.contactLastMessage}
-											noWrap
-											component="span"
-											variant="body2"
-											color="textSecondary"
-										>
-											{ticket.lastMessage || <br />}
-										</Typography>
-
-										<Badge
-											className={classes.newMessagesCount}
-											badgeContent={ticket.unreadMessages}
-											classes={{
-												badge: classes.badgeStyle,
-											}}
-										/>
-									</span>
-								}
-							/>
-							{ticket.status === "pending" ? (
-								<Button
-									variant="contained"
-									size="small"
-									color="primary"
-									className="hidden-button"
-									onClick={e => handleAcepptTicket(ticket.id)}
-								>
-									Aceitar
-								</Button>
-							) : null}
-						</ListItem>
-						<Divider variant="inset" component="li" />
-					</React.Fragment>
-				);
-			else return null;
-		});
-
-		if (loading && status !== "all" && status !== "closed") {
-			return <TicketsSkeleton />;
-		} else if (
-			countTickets(status, userId) === "" &&
-			status !== "closed" &&
-			status !== "all"
-		) {
-			return (
-				<div className={classes.noTicketsDiv}>
-					<span className={classes.noTicketsTitle}>
-						{status === "pending" && "Tudo resolvido"}
-						{status === "open" && "Pronto pra mais?"}
-					</span>
-					<p className={classes.noTicketsText}>
-						{status === "pending" &&
-							"Nenhum ticket pendente por enquanto. Hora do café!"}
-						{status === "open" && "Aceite um ticket da fila para começar."}
-					</p>
-				</div>
-			);
-		} else {
-			return viewTickets;
-		}
-	};
-
-	const RenderInfiniteScroll = ({ children, loadingKey }) => {
-		return (
-			<InfiniteScroll
-				pageStart={0}
-				loadMore={loadMore}
-				hasMore={!(tickets.length === count)}
-				useWindow={false}
-				initialLoad={false}
-				threshold={100}
-				loader={<TicketsSkeleton key={loadingKey} />}
-			>
-				<List style={{ paddingTop: 0 }}>{children}</List>
-			</InfiniteScroll>
-		);
-	};
-
-	return (
-		<Paper elevation={0} variant="outlined" className={classes.contactsWrapper}>
-			<NewTicketModal
-				modalOpen={newTicketModalOpen}
-				onClose={e => setNewTicketModalOpen(false)}
-			/>
-			<Paper elevation={0} square className={classes.tabsHeader}>
-				<Tabs
-					value={tab}
-					onChange={handleChangeTab}
-					variant="fullWidth"
-					indicatorColor="primary"
-					textColor="primary"
-					aria-label="icon label tabs example"
-				>
-					<Tab
-						value={"open"}
-						icon={<MoveToInboxIcon />}
-						label="Inbox"
-						classes={{ root: classes.tab }}
-					/>
-					<Tab
-						value={"closed"}
-						icon={<CheckCircleOutlineIcon />}
-						label="Resolvidos"
-						classes={{ root: classes.tab }}
-					/>
-					<Tab
-						value={"search"}
-						icon={<SearchIcon />}
-						label="Busca"
-						classes={{ root: classes.tab }}
-					/>
-				</Tabs>
-			</Paper>
-			<Paper square elevation={0} className={classes.contactsSearchBox}>
-				<div className={classes.serachInputWrapper}>
-					<SearchIcon className={classes.searchIcon} />
-					<InputBase
-						className={classes.contactsSearchInput}
-						placeholder="Pesquisar tickets e mensagens"
-						type="search"
-						onChange={handleSearchContact}
-					/>
-				</div>
-			</Paper>
-			<TabPanel value={tab} index={"open"} className={classes.contactsWrapper}>
-				<Paper square elevation={0} className={classes.halfTicketsList}>
-					<div className={classes.ticketsListHeader}>
-						Atendendo
-						<span className={classes.ticketsCount}>
-							{countTickets("open", userId)}
-						</span>
-						<div className={classes.ticketsListActions}>
-							<FormControlLabel
-								label="Todos"
-								labelPlacement="start"
-								control={
-									<Switch
-										size="small"
-										checked={showAllTickets}
-										onChange={e => setShowAllTickets(prevState => !prevState)}
-										name="showAllTickets"
-										color="primary"
-									/>
-								}
-							/>
-							<IconButton
-								aria-label="add ticket"
-								onClick={e => setNewTicketModalOpen(true)}
-								style={{ marginLeft: 20 }}
-							>
-								<AddIcon />
-							</IconButton>
-						</div>
-					</div>
-					<List style={{ paddingTop: 0 }}>
-						<RenderTickets status="open" userId={userId} />
-					</List>
-				</Paper>
-				<Paper square elevation={0} className={classes.halfTicketsList}>
-					<div className={classes.ticketsListHeader}>
-						Aguardando
-						<span className={classes.ticketsCount}>
-							{countTickets("pending", null)}
-						</span>
-					</div>
-					<List style={{ paddingTop: 0 }}>
-						<RenderTickets status="pending" userId={null} />
-					</List>
-				</Paper>
-			</TabPanel>
-			<TabPanel
-				value={tab}
-				index={"closed"}
-				className={classes.contactsWrapper}
-			>
-				<Paper square elevation={0} className={classes.fullHeightTicketsList}>
-					<RenderInfiniteScroll loadingKey="loading-closed">
-						<RenderTickets status="closed" userId={null} />
-					</RenderInfiniteScroll>
-				</Paper>
-			</TabPanel>
-			<TabPanel
-				value={tab}
-				index={"search"}
-				className={classes.contactsWrapper}
-			>
-				<Paper square elevation={0} className={classes.fullHeightTicketsList}>
-					<>
-						{tickets.length === 0 && !loading ? (
-							<div className={classes.noTicketsDiv}>
-								<span className={classes.noTicketsTitle}>Nada encontrado</span>
-								<p className={classes.noTicketsText}>
-									Tente buscar por outro termo.
-								</p>
-							</div>
-						) : (
-							<RenderInfiniteScroll loadingKey="loading-all">
-								<RenderTickets status="all" />
-							</RenderInfiniteScroll>
-						)}
-					</>
-				</Paper>
-			</TabPanel>
-			<audio id="sound" preload="auto">
-				<source src={require("../../assets/sound.mp3")} type="audio/mpeg" />
-				<source src={require("../../assets/sound.ogg")} type="audio/ogg" />
-				<embed hidden={true} autostart="false" loop={false} src="./sound.mp3" />
-			</audio>
-		</Paper>
-	);
-};
-
-export default TicketsList;
+import React from "react";
+import { parseISO, format } from "date-fns";
+
+import { makeStyles } from "@material-ui/core/styles";
+import { green } from "@material-ui/core/colors";
+import ListItem from "@material-ui/core/ListItem";
+import ListItemText from "@material-ui/core/ListItemText";
+import ListItemAvatar from "@material-ui/core/ListItemAvatar";
+import Typography from "@material-ui/core/Typography";
+import Avatar from "@material-ui/core/Avatar";
+import Divider from "@material-ui/core/Divider";
+import Badge from "@material-ui/core/Badge";
+import Button from "@material-ui/core/Button";
+
+const useStyles = makeStyles(theme => ({
+	ticket: {
+		position: "relative",
+		"& .hidden-button": {
+			display: "none",
+		},
+		"&:hover .hidden-button": {
+			display: "flex",
+			position: "absolute",
+			left: "50%",
+		},
+	},
+	noTicketsDiv: {
+		display: "flex",
+		height: "100px",
+		margin: 40,
+		flexDirection: "column",
+		alignItems: "center",
+		justifyContent: "center",
+	},
+
+	noTicketsText: {
+		textAlign: "center",
+		color: "rgb(104, 121, 146)",
+		fontSize: "14px",
+		lineHeight: "1.4",
+	},
+
+	noTicketsTitle: {
+		textAlign: "center",
+		fontSize: "16px",
+		fontWeight: "600",
+		margin: "0px",
+	},
+
+	contactNameWrapper: {
+		display: "flex",
+		justifyContent: "space-between",
+	},
+
+	lastMessageTime: {
+		justifySelf: "flex-end",
+	},
+
+	closedBadge: {
+		alignSelf: "center",
+		justifySelf: "flex-end",
+		marginRight: 32,
+		marginLeft: "auto",
+	},
+
+	contactLastMessage: {
+		paddingRight: 20,
+	},
+
+	newMessagesCount: {
+		alignSelf: "center",
+		marginRight: 8,
+		marginLeft: "auto",
+	},
+
+	badgeStyle: {
+		color: "white",
+		backgroundColor: green[500],
+	},
+}));
+
+const TicketsList = ({
+	tickets,
+	status,
+	userId,
+	handleSelectTicket,
+	showAllTickets,
+	ticketId,
+	noTicketsTitle,
+	loading,
+	noTicketsMessage,
+	handleAcepptTicket,
+}) => {
+	const classes = useStyles();
+
+	let viewTickets = [];
+
+	tickets.forEach(ticket => {
+		if (
+			(ticket.status === status && ticket.userId === userId) ||
+			(ticket.status === status && showAllTickets) ||
+			(ticket.status === "closed" && status === "closed") ||
+			status === "all"
+		)
+			viewTickets.push(
+				<React.Fragment key={ticket.id}>
+					<ListItem
+						dense
+						button
+						onClick={e => {
+							if (ticket.status === "pending") return;
+							handleSelectTicket(e, ticket);
+						}}
+						selected={ticketId && +ticketId === ticket.id}
+						className={classes.ticket}
+					>
+						<ListItemAvatar>
+							<Avatar
+								src={
+									ticket.contact.profilePicUrl && ticket.contact.profilePicUrl
+								}
+							></Avatar>
+						</ListItemAvatar>
+						<ListItemText
+							primary={
+								<span className={classes.contactNameWrapper}>
+									<Typography
+										noWrap
+										component="span"
+										variant="body2"
+										color="textPrimary"
+									>
+										{ticket.contact.name}
+									</Typography>
+									{ticket.status === "closed" && (
+										<Badge
+											className={classes.closedBadge}
+											badgeContent={"closed"}
+											color="primary"
+										/>
+									)}
+									{ticket.lastMessage && (
+										<Typography
+											className={classes.lastMessageTime}
+											component="span"
+											variant="body2"
+											color="textSecondary"
+										>
+											{format(parseISO(ticket.updatedAt), "HH:mm")}
+										</Typography>
+									)}
+								</span>
+							}
+							secondary={
+								<span className={classes.contactNameWrapper}>
+									<Typography
+										className={classes.contactLastMessage}
+										noWrap
+										component="span"
+										variant="body2"
+										color="textSecondary"
+									>
+										{ticket.lastMessage || <br />}
+									</Typography>
+
+									<Badge
+										className={classes.newMessagesCount}
+										badgeContent={ticket.unreadMessages}
+										classes={{
+											badge: classes.badgeStyle,
+										}}
+									/>
+								</span>
+							}
+						/>
+						{ticket.status === "pending" ? (
+							<Button
+								variant="contained"
+								size="small"
+								color="primary"
+								className="hidden-button"
+								onClick={e => handleAcepptTicket(ticket.id)}
+							>
+								Aceitar
+							</Button>
+						) : null}
+					</ListItem>
+					<Divider variant="inset" component="li" />
+				</React.Fragment>
+			);
+	});
+
+	if (viewTickets.length > 0) {
+		return viewTickets;
+	} else if (!loading) {
+		return (
+			<div className={classes.noTicketsDiv}>
+				<span className={classes.noTicketsTitle}>{noTicketsTitle}</span>
+				<p className={classes.noTicketsText}>{noTicketsMessage}</p>
+			</div>
+		);
+	} else return null;
+};
+
+export default TicketsList;
diff --git a/frontend/src/pages/Chat/index.js b/frontend/src/pages/Chat/index.js
index bef43f1..0957b63 100644
--- a/frontend/src/pages/Chat/index.js
+++ b/frontend/src/pages/Chat/index.js
@@ -4,7 +4,7 @@ import Grid from "@material-ui/core/Grid";
 import Paper from "@material-ui/core/Paper";
 import { makeStyles } from "@material-ui/core/styles";
 
-import TicketsList from "../../components/TicketsList/";
+import Tickets from "../../components/Tickets/";
 import MessagesList from "../../components/MessagesList/";
 
 const useStyles = makeStyles(theme => ({
@@ -52,7 +52,7 @@ const Chat = () => {
 			<div className={classes.chatPapper}>
 				<Grid container spacing={0}>
 					<Grid item xs={4} className={classes.contactsWrapper}>
-						<TicketsList />
+						<Tickets />
 					</Grid>
 					<Grid item xs={8} className={classes.messagessWrapper}>
 						{ticketId ? (