diff --git a/backend/src/controllers/MessageController.ts b/backend/src/controllers/MessageController.ts
index 4c33aef..b2080d8 100644
--- a/backend/src/controllers/MessageController.ts
+++ b/backend/src/controllers/MessageController.ts
@@ -66,7 +66,7 @@ export const store = async (req: Request, res: Response): Promise<Response> => {
   });
 
   const io = getIO();
-  io.to(ticketId).to("notification").emit("appMessage", {
+  io.to(ticketId).to("notification").to(ticket.status).emit("appMessage", {
     action: "create",
     message,
     ticket,
diff --git a/backend/src/controllers/TicketController.ts b/backend/src/controllers/TicketController.ts
index ef30029..f87726b 100644
--- a/backend/src/controllers/TicketController.ts
+++ b/backend/src/controllers/TicketController.ts
@@ -18,6 +18,7 @@ type IndexQuery = {
 interface TicketData {
   contactId: number;
   status: string;
+  userId: number;
 }
 
 export const index = async (req: Request, res: Response): Promise<Response> => {
@@ -46,12 +47,12 @@ export const index = async (req: Request, res: Response): Promise<Response> => {
 };
 
 export const store = async (req: Request, res: Response): Promise<Response> => {
-  const { contactId, status }: TicketData = req.body;
+  const { contactId, status, userId }: TicketData = req.body;
 
-  const ticket = await CreateTicketService({ contactId, status });
+  const ticket = await CreateTicketService({ contactId, status, userId });
 
   const io = getIO();
-  io.to("notification").emit("ticket", {
+  io.to(ticket.status).emit("ticket", {
     action: "create",
     ticket
   });
@@ -66,12 +67,24 @@ export const update = async (
   const { ticketId } = req.params;
   const ticketData: TicketData = req.body;
 
-  const ticket = await UpdateTicketService({ ticketData, ticketId });
+  const { ticket, oldStatus, ticketUser } = await UpdateTicketService({
+    ticketData,
+    ticketId
+  });
 
   const io = getIO();
-  io.to("notification").emit("ticket", {
+
+  if (ticket.status !== oldStatus) {
+    io.to(oldStatus).emit("ticket", {
+      action: "delete",
+      ticketId: ticket.id
+    });
+  }
+
+  io.to(ticket.status).to(ticketId).emit("ticket", {
     action: "updateStatus",
-    ticket
+    ticket,
+    user: ticketUser
   });
 
   return res.status(200).json(ticket);
@@ -83,13 +96,15 @@ export const remove = async (
 ): Promise<Response> => {
   const { ticketId } = req.params;
 
-  await DeleteTicketService(ticketId);
+  const ticket = await DeleteTicketService(ticketId);
 
   const io = getIO();
-  io.to("notification").emit("ticket", {
-    action: "delete",
-    ticketId: +ticketId
-  });
+  io.to(ticket.status)
+    .to(ticketId)
+    .emit("ticket", {
+      action: "delete",
+      ticketId: +ticketId
+    });
 
   return res.status(200).json({ message: "ticket deleted" });
 };
diff --git a/backend/src/helpers/SetTicketMessagesAsRead.ts b/backend/src/helpers/SetTicketMessagesAsRead.ts
index c6bbff9..fea43e3 100644
--- a/backend/src/helpers/SetTicketMessagesAsRead.ts
+++ b/backend/src/helpers/SetTicketMessagesAsRead.ts
@@ -24,7 +24,7 @@ const SetTicketMessagesAsRead = async (ticket: Ticket): Promise<void> => {
   }
 
   const io = getIO();
-  io.to("notification").emit("ticket", {
+  io.to(ticket.status).to("notification").emit("ticket", {
     action: "updateUnread",
     ticketId: ticket.id
   });
diff --git a/backend/src/libs/socket.ts b/backend/src/libs/socket.ts
index cdeacc1..9e983ad 100644
--- a/backend/src/libs/socket.ts
+++ b/backend/src/libs/socket.ts
@@ -18,6 +18,11 @@ export const initIO = (httpServer: Server): SocketIO => {
       socket.join("notification");
     });
 
+    socket.on("joinTickets", status => {
+      console.log(`A client joined to ${status} tickets channel.`);
+      socket.join(status);
+    });
+
     socket.on("disconnect", () => {
       console.log("Client disconnected");
     });
diff --git a/backend/src/services/ContactServices/UpdateContactService.ts b/backend/src/services/ContactServices/UpdateContactService.ts
index 18d5bc2..cc39bc7 100644
--- a/backend/src/services/ContactServices/UpdateContactService.ts
+++ b/backend/src/services/ContactServices/UpdateContactService.ts
@@ -27,7 +27,7 @@ const UpdateContactService = async ({
 
   const contact = await Contact.findOne({
     where: { id: contactId },
-    attributes: ["id", "name", "number", "email"],
+    attributes: ["id", "name", "number", "email", "profilePicUrl"],
     include: ["extraInfo"]
   });
 
diff --git a/backend/src/services/MessageServices/CreateMessageService.ts b/backend/src/services/MessageServices/CreateMessageService.ts
index 700e07a..957ddc4 100644
--- a/backend/src/services/MessageServices/CreateMessageService.ts
+++ b/backend/src/services/MessageServices/CreateMessageService.ts
@@ -22,7 +22,7 @@ const CreateMessageService = async ({
   const ticket = await ShowTicketService(ticketId);
 
   if (!ticket) {
-    throw new AppError("No ticket found with this ID");
+    throw new AppError("No ticket found with this ID", 404);
   }
 
   const message: Message = await ticket.$create("message", messageData);
diff --git a/backend/src/services/MessageServices/ListMessagesService.ts b/backend/src/services/MessageServices/ListMessagesService.ts
index 5791420..4d5f694 100644
--- a/backend/src/services/MessageServices/ListMessagesService.ts
+++ b/backend/src/services/MessageServices/ListMessagesService.ts
@@ -1,4 +1,5 @@
 import { where, fn, col } from "sequelize";
+import AppError from "../../errors/AppError";
 import Message from "../../models/Message";
 import Ticket from "../../models/Ticket";
 import ShowTicketService from "../TicketServices/ShowTicketService";
@@ -24,7 +25,7 @@ const ListMessagesService = async ({
   const ticket = await ShowTicketService(ticketId);
 
   if (!ticket) {
-    throw new Error("No ticket found with this ID");
+    throw new AppError("No ticket found with this ID", 404);
   }
 
   const whereCondition = {
diff --git a/backend/src/services/TicketServices/CreateTicketService.ts b/backend/src/services/TicketServices/CreateTicketService.ts
index 6dfefff..9131669 100644
--- a/backend/src/services/TicketServices/CreateTicketService.ts
+++ b/backend/src/services/TicketServices/CreateTicketService.ts
@@ -4,12 +4,14 @@ import Ticket from "../../models/Ticket";
 
 interface Request {
   contactId: number;
-  status?: string;
+  status: string;
+  userId: number;
 }
 
 const CreateTicketService = async ({
   contactId,
-  status
+  status,
+  userId
 }: Request): Promise<Ticket> => {
   const defaultWhatsapp = await GetDefaultWhatsApp();
 
@@ -19,7 +21,8 @@ const CreateTicketService = async ({
 
   const { id }: Ticket = await defaultWhatsapp.$create("ticket", {
     contactId,
-    status
+    status,
+    userId
   });
 
   const ticket = await Ticket.findByPk(id, { include: ["contact"] });
diff --git a/backend/src/services/TicketServices/DeleteTicketService.ts b/backend/src/services/TicketServices/DeleteTicketService.ts
index 9e1f579..1906f08 100644
--- a/backend/src/services/TicketServices/DeleteTicketService.ts
+++ b/backend/src/services/TicketServices/DeleteTicketService.ts
@@ -1,7 +1,7 @@
 import Ticket from "../../models/Ticket";
 import AppError from "../../errors/AppError";
 
-const DeleteTicketService = async (id: string): Promise<void> => {
+const DeleteTicketService = async (id: string): Promise<Ticket> => {
   const ticket = await Ticket.findOne({
     where: { id }
   });
@@ -11,6 +11,8 @@ const DeleteTicketService = async (id: string): Promise<void> => {
   }
 
   await ticket.destroy();
+
+  return ticket;
 };
 
 export default DeleteTicketService;
diff --git a/backend/src/services/TicketServices/ShowTicketService.ts b/backend/src/services/TicketServices/ShowTicketService.ts
index 9379aff..dff0214 100644
--- a/backend/src/services/TicketServices/ShowTicketService.ts
+++ b/backend/src/services/TicketServices/ShowTicketService.ts
@@ -21,7 +21,7 @@ const ShowTicketService = async (id: string | number): Promise<Ticket> => {
   });
 
   if (!ticket) {
-    throw new AppError("No ticket found with this ID");
+    throw new AppError("No ticket found with this ID", 404);
   }
 
   return ticket;
diff --git a/backend/src/services/TicketServices/UpdateTicketService.ts b/backend/src/services/TicketServices/UpdateTicketService.ts
index f7b893d..6fc9353 100644
--- a/backend/src/services/TicketServices/UpdateTicketService.ts
+++ b/backend/src/services/TicketServices/UpdateTicketService.ts
@@ -1,6 +1,7 @@
 import AppError from "../../errors/AppError";
 import Contact from "../../models/Contact";
 import Ticket from "../../models/Ticket";
+import User from "../../models/User";
 
 interface TicketData {
   status?: string;
@@ -12,10 +13,16 @@ interface Request {
   ticketId: string;
 }
 
+interface Response {
+  ticket: Ticket;
+  ticketUser: User | null;
+  oldStatus: string;
+}
+
 const UpdateTicketService = async ({
   ticketData,
   ticketId
-}: Request): Promise<Ticket> => {
+}: Request): Promise<Response> => {
   const { status, userId } = ticketData;
 
   const ticket = await Ticket.findOne({
@@ -33,12 +40,15 @@ const UpdateTicketService = async ({
     throw new AppError("No ticket found with this ID.", 404);
   }
 
+  const oldStatus = ticket.status;
+
   await ticket.update({
     status,
     userId
   });
+  const ticketUser = await ticket.$get("user", { attributes: ["id", "name"] });
 
-  return ticket;
+  return { ticket, oldStatus, ticketUser };
 };
 
 export default UpdateTicketService;
diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
index 8fc37e2..6c7d218 100644
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -138,12 +138,15 @@ const handleMessage = async (
   }
 
   const io = getIO();
-  io.to(ticket.id.toString()).to("notification").emit("appMessage", {
-    action: "create",
-    message: newMessage,
-    ticket,
-    contact
-  });
+  io.to(ticket.id.toString())
+    .to(ticket.status)
+    .to("notification")
+    .emit("appMessage", {
+      action: "create",
+      message: newMessage,
+      ticket,
+      contact
+    });
 };
 
 const isValidMsg = (msg: WbotMessage): boolean => {
diff --git a/frontend/src/components/BackdropLoading/index.js b/frontend/src/components/BackdropLoading/index.js
new file mode 100644
index 0000000..183b02b
--- /dev/null
+++ b/frontend/src/components/BackdropLoading/index.js
@@ -0,0 +1,23 @@
+import React from "react";
+
+import Backdrop from "@material-ui/core/Backdrop";
+import CircularProgress from "@material-ui/core/CircularProgress";
+import { makeStyles } from "@material-ui/core/styles";
+
+const useStyles = makeStyles(theme => ({
+	backdrop: {
+		zIndex: theme.zIndex.drawer + 1,
+		color: "#fff",
+	},
+}));
+
+const BackdropLoading = () => {
+	const classes = useStyles();
+	return (
+		<Backdrop className={classes.backdrop} open={true}>
+			<CircularProgress color="inherit" />
+		</Backdrop>
+	);
+};
+
+export default BackdropLoading;
diff --git a/frontend/src/components/MessagesList/index.js b/frontend/src/components/MessagesList/index.js
index 00b4e55..a310c93 100644
--- a/frontend/src/components/MessagesList/index.js
+++ b/frontend/src/components/MessagesList/index.js
@@ -293,11 +293,13 @@ const MessagesList = () => {
 					const { data } = await api.get("/messages/" + ticketId, {
 						params: { pageNumber },
 					});
+
 					setContact(data.ticket.contact);
 					setTicket(data.ticket);
 					dispatch({ type: "LOAD_MESSAGES", payload: data.messages });
 					setHasMore(data.hasMore);
 					setLoading(false);
+
 					if (pageNumber === 1 && data.messages.length > 1) {
 						scrollToBottom();
 					}
@@ -318,7 +320,7 @@ const MessagesList = () => {
 
 	useEffect(() => {
 		const socket = openSocket(process.env.REACT_APP_BACKEND_URL);
-		socket.emit("joinChatBox", ticketId, () => {});
+		socket.emit("joinChatBox", ticketId);
 
 		socket.on("appMessage", data => {
 			if (data.action === "create") {
@@ -330,6 +332,17 @@ const MessagesList = () => {
 			}
 		});
 
+		socket.on("ticket", data => {
+			if (data.action === "updateStatus") {
+				setTicket({ ...data.ticket, user: data.user });
+			}
+
+			if (data.action === "delete") {
+				toast.success("Ticket deleted sucessfully.");
+				history.push("/tickets");
+			}
+		});
+
 		socket.on("contact", data => {
 			if (data.action === "update") {
 				setContact(data.contact);
@@ -339,7 +352,7 @@ const MessagesList = () => {
 		return () => {
 			socket.disconnect();
 		};
-	}, [ticketId]);
+	}, [ticketId, history]);
 
 	const loadMore = () => {
 		setPageNumber(prevPageNumber => prevPageNumber + 1);
@@ -585,11 +598,12 @@ const MessagesList = () => {
 						subheader={
 							loading ? (
 								<Skeleton animation="wave" width={80} />
-							) : (
-								ticket.user &&
+							) : ticket.user ? (
 								`${i18n.t("messagesList.header.assignedTo")} ${
 									ticket.user.name
 								}`
+							) : (
+								"Pending"
 							)
 						}
 					/>
diff --git a/frontend/src/components/NotificationsPopOver/index.js b/frontend/src/components/NotificationsPopOver/index.js
index b1ee0d3..932547e 100644
--- a/frontend/src/components/NotificationsPopOver/index.js
+++ b/frontend/src/components/NotificationsPopOver/index.js
@@ -1,5 +1,6 @@
 import React, { useState, useRef, useCallback, useEffect } from "react";
 
+import { useHistory } from "react-router-dom";
 import { format } from "date-fns";
 import openSocket from "socket.io-client";
 
@@ -13,11 +14,7 @@ import Badge from "@material-ui/core/Badge";
 import ChatIcon from "@material-ui/icons/Chat";
 
 import TicketListItem from "../TicketListItem";
-
-// import { toast } from "react-toastify";
-import { useHistory } from "react-router-dom";
 import { i18n } from "../../translate/i18n";
-
 import useTickets from "../../hooks/useTickets";
 
 const useStyles = makeStyles(theme => ({
@@ -46,10 +43,13 @@ const NotificationsPopOver = () => {
 	const history = useHistory();
 	const userId = +localStorage.getItem("userId");
 	const soundAlert = useRef(new Audio(require("../../assets/sound.mp3")));
-	const ticketId = +history.location.pathname.split("/")[2];
+	const ticketIdUrl = +history.location.pathname.split("/")[2];
+	const ticketIdRef = useRef(ticketIdUrl);
 	const anchorEl = useRef();
 	const [isOpen, setIsOpen] = useState(false);
-	// const [notifications, setNotifications] = useState([]);
+	const [notifications, setNotifications] = useState([]);
+
+	const { tickets } = useTickets({ withUnreadMessages: "true" });
 
 	useEffect(() => {
 		if (!("Notification" in window)) {
@@ -59,54 +59,87 @@ const NotificationsPopOver = () => {
 		}
 	}, []);
 
+	useEffect(() => {
+		setNotifications(tickets);
+	}, [tickets]);
+
+	useEffect(() => {
+		ticketIdRef.current = ticketIdUrl;
+	}, [ticketIdUrl]);
+
 	useEffect(() => {
 		const socket = openSocket(process.env.REACT_APP_BACKEND_URL);
+
 		socket.emit("joinNotification");
 
+		socket.on("ticket", data => {
+			if (data.action === "updateUnread") {
+				setNotifications(prevState => {
+					const ticketIndex = prevState.findIndex(t => t.id === data.ticketId);
+					if (ticketIndex !== -1) {
+						prevState.splice(ticketIndex, 1);
+						return [...prevState];
+					}
+					return prevState;
+				});
+			}
+		});
+
 		socket.on("appMessage", data => {
-			if (data.action === "create") {
+			if (
+				data.action === "create" &&
+				(data.ticket.userId === userId || !data.ticket.userId)
+			) {
+				setNotifications(prevState => {
+					const ticketIndex = prevState.findIndex(t => t.id === data.ticket.id);
+					if (ticketIndex !== -1) {
+						prevState[ticketIndex] = data.ticket;
+						return [...prevState];
+					}
+					return [data.ticket, ...prevState];
+				});
+
 				if (
-					(ticketId &&
-						data.message.ticketId === +ticketId &&
+					(ticketIdRef.current &&
+						data.message.ticketId === ticketIdRef.current &&
 						document.visibilityState === "visible") ||
 					(data.ticket.userId !== userId && data.ticket.userId)
 				)
 					return;
-				showDesktopNotification(data);
+				else {
+					// show desktop notification
+					const { message, contact, ticket } = data;
+					const options = {
+						body: `${message.body} - ${format(new Date(), "HH:mm")}`,
+						icon: contact.profilePicUrl,
+						tag: ticket.id,
+					};
+					let notification = new Notification(
+						`${i18n.t("tickets.notification.message")} ${contact.name}`,
+						options
+					);
+
+					notification.onclick = function (event) {
+						event.preventDefault(); //
+						window.focus();
+						history.push(`/tickets/${ticket.id}`);
+					};
+
+					document.addEventListener("visibilitychange", () => {
+						if (document.visibilityState === "visible") {
+							notification.close();
+						}
+					});
+
+					soundAlert.current.play();
+				}
 			}
 		});
 
 		return () => {
 			socket.disconnect();
 		};
-	}, [history, ticketId, userId]);
-
-	const { tickets: notifications } = useTickets({ withUnreadMessages: "true" });
-
-	const showDesktopNotification = ({ message, contact, ticket }) => {
-		const options = {
-			body: `${message.body} - ${format(new Date(), "HH:mm")}`,
-			icon: contact.profilePicUrl,
-			tag: ticket.id,
-		};
-		let notification = new Notification(
-			`${i18n.t("tickets.notification.message")} ${contact.name}`,
-			options
-		);
-
-		notification.onclick = function (event) {
-			event.preventDefault(); //
-			window.open(`/tickets/${ticket.id}`, "_self");
-		};
-
-		document.addEventListener("visibilitychange", () => {
-			if (document.visibilityState === "visible") {
-				notification.close();
-			}
-		});
-
-		soundAlert.current.play();
-	};
+	}, [history, userId]);
 
 	const handleClick = useCallback(() => {
 		setIsOpen(!isOpen);
@@ -153,8 +186,6 @@ const NotificationsPopOver = () => {
 							<ListItemText>No tickets with unread messages.</ListItemText>
 						</ListItem>
 					) : (
-						notifications &&
-						notifications.length > 0 &&
 						notifications.map(ticket => (
 							<NotificationTicket key={ticket.id}>
 								<TicketListItem ticket={ticket} />
diff --git a/frontend/src/components/TicketOptionsMenu/index.js b/frontend/src/components/TicketOptionsMenu/index.js
index fc92752..9b88f59 100644
--- a/frontend/src/components/TicketOptionsMenu/index.js
+++ b/frontend/src/components/TicketOptionsMenu/index.js
@@ -1,5 +1,4 @@
 import React, { useState } from "react";
-import { useHistory } from "react-router-dom";
 
 import { toast } from "react-toastify";
 
@@ -12,13 +11,10 @@ import ConfirmationModal from "../ConfirmationModal";
 
 const TicketOptionsMenu = ({ ticket, menuOpen, handleClose, anchorEl }) => {
 	const [confirmationOpen, setConfirmationOpen] = useState(false);
-	const history = useHistory();
 
 	const handleDeleteTicket = async () => {
 		try {
 			await api.delete(`/tickets/${ticket.id}`);
-			toast.success("Ticket deletado com sucesso.");
-			history.push("/tickets");
 		} catch (err) {
 			toast.error("Erro ao deletar o ticket");
 		}
diff --git a/frontend/src/components/TicketsList/index.js b/frontend/src/components/TicketsList/index.js
index d34b9bd..0aa075a 100644
--- a/frontend/src/components/TicketsList/index.js
+++ b/frontend/src/components/TicketsList/index.js
@@ -1,4 +1,5 @@
-import React, { useState, useEffect } from "react";
+import React, { useState, useEffect, useReducer } from "react";
+import openSocket from "socket.io-client";
 
 import { makeStyles } from "@material-ui/core/styles";
 import List from "@material-ui/core/List";
@@ -69,11 +70,97 @@ const useStyles = makeStyles(theme => ({
 	},
 }));
 
+const reducer = (state, action) => {
+	if (action.type === "LOAD_TICKETS") {
+		const newTickets = action.payload;
+
+		newTickets.forEach(ticket => {
+			const ticketIndex = state.findIndex(t => t.id === ticket.id);
+			if (ticketIndex !== -1) {
+				state[ticketIndex] = ticket;
+				if (ticket.unreadMessages > 0) {
+					state.unshift(state.splice(ticketIndex, 1)[0]);
+				}
+			} else {
+				state.push(ticket);
+			}
+		});
+
+		return [...state];
+	}
+
+	if (action.type === "RESET_UNREAD") {
+		const ticketId = action.payload;
+
+		const ticketIndex = state.findIndex(t => t.id === ticketId);
+		if (ticketIndex !== -1) {
+			state[ticketIndex].unreadMessages = 0;
+		}
+
+		return [...state];
+	}
+
+	if (action.type === "UPDATE_TICKET") {
+		const ticket = action.payload;
+
+		const ticketIndex = state.findIndex(t => t.id === ticket.id);
+		if (ticketIndex !== -1) {
+			state[ticketIndex] = ticket;
+		} else {
+			state.unshift(ticket);
+		}
+
+		return [...state];
+	}
+
+	if (action.type === "UPDATE_TICKET_MESSAGES_COUNT") {
+		const ticket = action.payload;
+
+		const ticketIndex = state.findIndex(t => t.id === ticket.id);
+		if (ticketIndex !== -1) {
+			state[ticketIndex] = ticket;
+			state.unshift(state.splice(ticketIndex, 1)[0]);
+		}
+
+		return [...state];
+	}
+
+	if (action.type === "UPDATE_TICKET_CONTACT") {
+		const contact = action.payload;
+		const ticketIndex = state.findIndex(t => t.contactId === contact.id);
+		if (ticketIndex !== -1) {
+			state[ticketIndex].contact = contact;
+		}
+		return [...state];
+	}
+
+	if (action.type === "DELETE_TICKET") {
+		const ticketId = action.payload;
+		const ticketIndex = state.findIndex(t => t.id === ticketId);
+		if (ticketIndex !== -1) {
+			state.splice(ticketIndex, 1);
+		}
+
+		return [...state];
+	}
+
+	if (action.type === "RESET") {
+		return [];
+	}
+};
+
 const TicketsList = ({ status, searchParam, showAll }) => {
+	const userId = +localStorage.getItem("userId");
 	const classes = useStyles();
 	const [pageNumber, setPageNumber] = useState(1);
+	const [ticketsList, dispatch] = useReducer(reducer, []);
 
-	const { tickets, hasMore, loading, dispatch } = useTickets({
+	useEffect(() => {
+		dispatch({ type: "RESET" });
+		setPageNumber(1);
+	}, [status, searchParam, dispatch, showAll]);
+
+	const { tickets, hasMore, loading } = useTickets({
 		pageNumber,
 		searchParam,
 		status,
@@ -81,9 +168,61 @@ const TicketsList = ({ status, searchParam, showAll }) => {
 	});
 
 	useEffect(() => {
-		dispatch({ type: "RESET" });
-		setPageNumber(1);
-	}, [status, searchParam, dispatch, showAll]);
+		dispatch({
+			type: "LOAD_TICKETS",
+			payload: tickets,
+		});
+	}, [tickets]);
+
+	useEffect(() => {
+		const socket = openSocket(process.env.REACT_APP_BACKEND_URL);
+		socket.emit("joinTickets", status);
+
+		socket.on("ticket", data => {
+			if (data.action === "updateUnread") {
+				dispatch({
+					type: "RESET_UNREAD",
+					payload: data.ticketId,
+				});
+			}
+
+			if (
+				(data.action === "updateStatus" || data.action === "create") &&
+				(!data.ticket.userId || data.ticket.userId === userId || showAll)
+			) {
+				dispatch({
+					type: "UPDATE_TICKET",
+					payload: data.ticket,
+				});
+			}
+
+			if (data.action === "delete") {
+				dispatch({ type: "DELETE_TICKET", payload: data.ticketId });
+			}
+		});
+
+		socket.on("appMessage", data => {
+			if (data.action === "create") {
+				dispatch({
+					type: "UPDATE_TICKET_MESSAGES_COUNT",
+					payload: data.ticket,
+				});
+			}
+		});
+
+		socket.on("contact", data => {
+			if (data.action === "update") {
+				dispatch({
+					type: "UPDATE_TICKET_CONTACT",
+					payload: data.contact,
+				});
+			}
+		});
+
+		return () => {
+			socket.disconnect();
+		};
+	}, [status, showAll, userId]);
 
 	const loadMore = () => {
 		setPageNumber(prevState => prevState + 1);
@@ -91,7 +230,9 @@ const TicketsList = ({ status, searchParam, showAll }) => {
 
 	const handleScroll = e => {
 		if (!hasMore || loading) return;
+
 		const { scrollTop, scrollHeight, clientHeight } = e.currentTarget;
+
 		if (scrollHeight - (scrollTop + 100) < clientHeight) {
 			loadMore();
 		}
@@ -110,16 +251,16 @@ const TicketsList = ({ status, searchParam, showAll }) => {
 					{status === "open" && (
 						<div className={classes.ticketsListHeader}>
 							{i18n.t("ticketsList.assignedHeader")}
-							<span className={classes.ticketsCount}>{tickets.length}</span>
+							<span className={classes.ticketsCount}>{ticketsList.length}</span>
 						</div>
 					)}
 					{status === "pending" && (
 						<div className={classes.ticketsListHeader}>
 							{i18n.t("ticketsList.pendingHeader")}
-							<span className={classes.ticketsCount}>{tickets.length}</span>
+							<span className={classes.ticketsCount}>{ticketsList.length}</span>
 						</div>
 					)}
-					{tickets.length === 0 && !loading ? (
+					{ticketsList.length === 0 && !loading ? (
 						<div className={classes.noTicketsDiv}>
 							<span className={classes.noTicketsTitle}>
 								{i18n.t("ticketsList.noTicketsTitle")}
@@ -130,7 +271,7 @@ const TicketsList = ({ status, searchParam, showAll }) => {
 						</div>
 					) : (
 						<>
-							{tickets.map(ticket => (
+							{ticketsList.map(ticket => (
 								<TicketListItem ticket={ticket} key={ticket.id} />
 							))}
 						</>
diff --git a/frontend/src/components/_layout/index.js b/frontend/src/components/_layout/index.js
index 633e071..f4a00c5 100644
--- a/frontend/src/components/_layout/index.js
+++ b/frontend/src/components/_layout/index.js
@@ -17,7 +17,9 @@ import AccountCircle from "@material-ui/icons/AccountCircle";
 
 import MainListItems from "./MainListItems";
 import NotificationsPopOver from "../NotificationsPopOver";
+import UserModal from "../UserModal";
 import { AuthContext } from "../../context/Auth/AuthContext";
+import BackdropLoading from "../BackdropLoading";
 
 const drawerWidth = 240;
 
@@ -100,13 +102,15 @@ const useStyles = makeStyles(theme => ({
 	},
 }));
 
-const MainDrawer = ({ appTitle, children }) => {
-	const { handleLogout } = useContext(AuthContext);
+const LoggedInLayout = ({ appTitle, children }) => {
+	const drawerState = localStorage.getItem("drawerOpen");
+	const userId = +localStorage.getItem("userId");
 	const classes = useStyles();
 	const [open, setOpen] = useState(true);
-	const [anchorEl, setAnchorEl] = React.useState(null);
+	const [userModalOpen, setUserModalOpen] = useState(false);
+	const [anchorEl, setAnchorEl] = useState(null);
 	const [menuOpen, setMenuOpen] = useState(false);
-	const drawerState = localStorage.getItem("drawerOpen");
+	const { handleLogout, loading } = useContext(AuthContext);
 
 	useEffect(() => {
 		if (drawerState === "0") {
@@ -134,6 +138,15 @@ const MainDrawer = ({ appTitle, children }) => {
 		setMenuOpen(false);
 	};
 
+	const handleOpenUserModal = () => {
+		setUserModalOpen(true);
+		handleCloseMenu();
+	};
+
+	if (loading) {
+		return <BackdropLoading />;
+	}
+
 	return (
 		<div className={classes.root}>
 			<Drawer
@@ -154,6 +167,11 @@ const MainDrawer = ({ appTitle, children }) => {
 				</List>
 				<Divider />
 			</Drawer>
+			<UserModal
+				open={userModalOpen}
+				onClose={() => setUserModalOpen(false)}
+				userId={userId}
+			/>
 			<AppBar
 				position="absolute"
 				className={clsx(classes.appBar, open && classes.appBarShift)}
@@ -179,7 +197,7 @@ const MainDrawer = ({ appTitle, children }) => {
 						noWrap
 						className={classes.title}
 					>
-						{appTitle}
+						WHATICKET
 					</Typography>
 					<NotificationsPopOver />
 
@@ -208,7 +226,7 @@ const MainDrawer = ({ appTitle, children }) => {
 							open={menuOpen}
 							onClose={handleCloseMenu}
 						>
-							<MenuItem onClick={handleCloseMenu}>Profile</MenuItem>
+							<MenuItem onClick={handleOpenUserModal}>Profile</MenuItem>
 							<MenuItem onClick={handleLogout}>Logout</MenuItem>
 						</Menu>
 					</div>
@@ -223,4 +241,4 @@ const MainDrawer = ({ appTitle, children }) => {
 	);
 };
 
-export default MainDrawer;
+export default LoggedInLayout;
diff --git a/frontend/src/hooks/useTickets/index.js b/frontend/src/hooks/useTickets/index.js
index 0090b6b..b913c09 100644
--- a/frontend/src/hooks/useTickets/index.js
+++ b/frontend/src/hooks/useTickets/index.js
@@ -1,80 +1,8 @@
-import { useState, useEffect, useReducer } from "react";
-import openSocket from "socket.io-client";
+import { useState, useEffect } from "react";
 import { toast } from "react-toastify";
 
 import api from "../../services/api";
 
-const reducer = (state, action) => {
-	if (action.type === "LOAD_TICKETS") {
-		const newTickets = action.payload;
-
-		newTickets.forEach(ticket => {
-			const ticketIndex = state.findIndex(t => t.id === ticket.id);
-			if (ticketIndex !== -1) {
-				state[ticketIndex] = ticket;
-				if (ticket.unreadMessages > 0) {
-					state.unshift(state.splice(ticketIndex, 1)[0]);
-				}
-			} else {
-				state.push(ticket);
-			}
-		});
-
-		return [...state];
-	}
-
-	if (action.type === "UPDATE_TICKETS") {
-		const { ticket, status, loggedUser, withUnreadMessages } = action.payload;
-
-		const ticketIndex = state.findIndex(t => t.id === ticket.id);
-		if (ticketIndex !== -1) {
-			if (ticket.status !== state[ticketIndex].status) {
-				state.splice(ticketIndex, 1);
-			} else {
-				state[ticketIndex] = ticket;
-				state.unshift(state.splice(ticketIndex, 1)[0]);
-			}
-		} else if (
-			ticket.status === status &&
-			(ticket.userId === loggedUser ||
-				!ticket.userId ||
-				ticket.status === "closed")
-		) {
-			state.unshift(ticket);
-		} else if (withUnreadMessages) {
-			state.unshift(ticket);
-		}
-		return [...state];
-	}
-
-	if (action.type === "DELETE_TICKET") {
-		const ticketId = action.payload;
-
-		const ticketIndex = state.findIndex(t => t.id === ticketId);
-		if (ticketIndex !== -1) {
-			state.splice(ticketIndex, 1);
-		}
-		return [...state];
-	}
-
-	if (action.type === "RESET_UNREAD") {
-		const { ticketId, withUnreadMessages } = action.payload;
-
-		const ticketIndex = state.findIndex(t => t.id === ticketId);
-		if (ticketIndex !== -1) {
-			state[ticketIndex].unreadMessages = 0;
-			if (withUnreadMessages) {
-				state.splice(ticketIndex, 1);
-			}
-		}
-		return [...state];
-	}
-
-	if (action.type === "RESET") {
-		return [];
-	}
-};
-
 const useTickets = ({
 	searchParam,
 	pageNumber,
@@ -83,10 +11,9 @@ const useTickets = ({
 	showAll,
 	withUnreadMessages,
 }) => {
-	const userId = +localStorage.getItem("userId");
 	const [loading, setLoading] = useState(true);
 	const [hasMore, setHasMore] = useState(false);
-	const [tickets, dispatch] = useReducer(reducer, []);
+	const [tickets, setTickets] = useState([]);
 
 	useEffect(() => {
 		setLoading(true);
@@ -103,10 +30,7 @@ const useTickets = ({
 							withUnreadMessages,
 						},
 					});
-					dispatch({
-						type: "LOAD_TICKETS",
-						payload: data.tickets,
-					});
+					setTickets(data.tickets);
 					setHasMore(data.hasMore);
 					setLoading(false);
 				} catch (err) {
@@ -121,57 +45,7 @@ const useTickets = ({
 		return () => clearTimeout(delayDebounceFn);
 	}, [searchParam, pageNumber, status, date, showAll, withUnreadMessages]);
 
-	useEffect(() => {
-		const socket = openSocket(process.env.REACT_APP_BACKEND_URL);
-		socket.emit("joinNotification");
-
-		socket.on("ticket", data => {
-			if (data.action === "updateUnread") {
-				dispatch({
-					type: "RESET_UNREAD",
-					payload: {
-						ticketId: data.ticketId,
-						withUnreadMessages: withUnreadMessages,
-					},
-				});
-			}
-
-			if (data.action === "updateStatus" || data.action === "create") {
-				dispatch({
-					type: "UPDATE_TICKETS",
-					payload: {
-						ticket: data.ticket,
-						status: status,
-						loggedUser: userId,
-					},
-				});
-			}
-
-			if (data.action === "delete") {
-				dispatch({ type: "DELETE_TICKET", payload: data.ticketId });
-			}
-		});
-
-		socket.on("appMessage", data => {
-			if (data.action === "create") {
-				dispatch({
-					type: "UPDATE_TICKETS",
-					payload: {
-						ticket: data.ticket,
-						status: status,
-						withUnreadMessages: withUnreadMessages,
-						loggedUser: userId,
-					},
-				});
-			}
-		});
-
-		return () => {
-			socket.disconnect();
-		};
-	}, [status, withUnreadMessages, userId]);
-
-	return { loading, tickets, hasMore, dispatch };
+	return { tickets, loading, hasMore };
 };
 
 export default useTickets;
diff --git a/frontend/src/pages/Connections/index.js b/frontend/src/pages/Connections/index.js
index 800b478..dc155c1 100644
--- a/frontend/src/pages/Connections/index.js
+++ b/frontend/src/pages/Connections/index.js
@@ -167,8 +167,8 @@ const Connections = () => {
 	};
 
 	const handleCloseQrModal = useCallback(() => {
-		setQrModalOpen(false);
 		setSelectedWhatsApp(null);
+		setQrModalOpen(false);
 	}, [setQrModalOpen, setSelectedWhatsApp]);
 
 	const handleEditWhatsApp = whatsApp => {
diff --git a/frontend/src/routes/Route.js b/frontend/src/routes/Route.js
index 38fcd06..d0643a4 100644
--- a/frontend/src/routes/Route.js
+++ b/frontend/src/routes/Route.js
@@ -1,29 +1,13 @@
 import React, { useContext } from "react";
 import { Route, Redirect } from "react-router-dom";
 
-import Backdrop from "@material-ui/core/Backdrop";
-import CircularProgress from "@material-ui/core/CircularProgress";
-import { makeStyles } from "@material-ui/core/styles";
-
 import { AuthContext } from "../context/Auth/AuthContext";
-
-const useStyles = makeStyles(theme => ({
-	backdrop: {
-		zIndex: theme.zIndex.drawer + 1,
-		color: "#fff",
-	},
-}));
+import BackdropLoading from "../components/BackdropLoading";
 
 const RouteWrapper = ({ component: Component, isPrivate = false, ...rest }) => {
-	const classes = useStyles();
 	const { isAuth, loading } = useContext(AuthContext);
 
-	if (loading)
-		return (
-			<Backdrop className={classes.backdrop} open={loading}>
-				<CircularProgress color="inherit" />
-			</Backdrop>
-		);
+	if (loading) return <BackdropLoading />;
 
 	if (!isAuth && isPrivate) {
 		return (
diff --git a/frontend/src/routes/index.js b/frontend/src/routes/index.js
index 10b3b5f..74569a0 100644
--- a/frontend/src/routes/index.js
+++ b/frontend/src/routes/index.js
@@ -2,7 +2,7 @@ import React from "react";
 import { BrowserRouter, Switch } from "react-router-dom";
 import { ToastContainer } from "react-toastify";
 
-import MainDrawer from "../components/_layout";
+import LoggedInLayout from "../components/_layout";
 import Dashboard from "../pages/Dashboard/";
 import Tickets from "../pages/Tickets/";
 import Signup from "../pages/Signup/";
@@ -21,7 +21,7 @@ const Routes = () => {
 				<Switch>
 					<Route exact path="/login" component={Login} />
 					<Route exact path="/signup" component={Signup} />
-					<MainDrawer>
+					<LoggedInLayout>
 						<Route exact path="/" component={Dashboard} isPrivate />
 						<Route
 							exact
@@ -38,7 +38,7 @@ const Routes = () => {
 						<Route exact path="/contacts" component={Contacts} isPrivate />
 						<Route exact path="/users" component={Users} isPrivate />
 						<Route exact path="/Settings" component={Settings} isPrivate />
-					</MainDrawer>
+					</LoggedInLayout>
 				</Switch>
 				<ToastContainer autoClose={3000} />
 			</AuthProvider>