diff --git a/backend/package.json b/backend/package.json
index a2beb90..d21ce59 100644
--- a/backend/package.json
+++ b/backend/package.json
@@ -27,6 +27,7 @@
     "http-graceful-shutdown": "^2.3.2",
     "jsonwebtoken": "^8.5.1",
     "multer": "^1.4.2",
+    "mustache": "^4.2.0",
     "mysql2": "^2.2.5",
     "pg": "^8.4.1",
     "pino": "^6.9.0",
@@ -52,6 +53,7 @@
     "@types/jest": "^26.0.15",
     "@types/jsonwebtoken": "^8.5.0",
     "@types/multer": "^1.4.4",
+    "@types/mustache": "^4.1.2",
     "@types/node": "^14.11.8",
     "@types/supertest": "^2.0.10",
     "@types/uuid": "^8.3.3",
diff --git a/backend/src/controllers/TicketController.ts b/backend/src/controllers/TicketController.ts
index a6af5ef..bacd4fb 100644
--- a/backend/src/controllers/TicketController.ts
+++ b/backend/src/controllers/TicketController.ts
@@ -8,6 +8,7 @@ import ShowTicketService from "../services/TicketServices/ShowTicketService";
 import UpdateTicketService from "../services/TicketServices/UpdateTicketService";
 import SendWhatsAppMessage from "../services/WbotServices/SendWhatsAppMessage";
 import ShowWhatsAppService from "../services/WhatsappService/ShowWhatsAppService";
+import formatBody from "../helpers/Mustache";
 
 type IndexQuery = {
   searchParam: string;
@@ -99,14 +100,13 @@ export const update = async (
     const { farewellMessage } = whatsapp;
 
     if (farewellMessage) {
-       await SendWhatsAppMessage({
-        body: farewellMessage,
+      await SendWhatsAppMessage({
+        body: formatBody(farewellMessage, ticket.contact),
         ticket
       });
     }
   }
 
-
   return res.status(200).json(ticket);
 };
 
diff --git a/backend/src/helpers/Mustache.ts b/backend/src/helpers/Mustache.ts
new file mode 100644
index 0000000..92bd3de
--- /dev/null
+++ b/backend/src/helpers/Mustache.ts
@@ -0,0 +1,9 @@
+import Mustache from "mustache";
+import Contact from "../models/Contact";
+
+export default (body: string, contact: Contact): string => {
+  const view = {
+    name: contact ? contact.name : ""
+  };
+  return Mustache.render(body, view);
+};
diff --git a/backend/src/services/WbotServices/SendWhatsAppMedia.ts b/backend/src/services/WbotServices/SendWhatsAppMedia.ts
index 80778c2..9c07421 100644
--- a/backend/src/services/WbotServices/SendWhatsAppMedia.ts
+++ b/backend/src/services/WbotServices/SendWhatsAppMedia.ts
@@ -4,6 +4,8 @@ import AppError from "../../errors/AppError";
 import GetTicketWbot from "../../helpers/GetTicketWbot";
 import Ticket from "../../models/Ticket";
 
+import formatBody from "../../helpers/Mustache";
+
 interface Request {
   media: Express.Multer.File;
   ticket: Ticket;
@@ -23,7 +25,7 @@ const SendWhatsAppMedia = async ({
       `${ticket.contact.number}@${ticket.isGroup ? "g" : "c"}.us`,
       newMedia,
       {
-        caption: body,
+        caption: formatBody(body as string, ticket.contact),
         sendAudioAsVoice: true
       }
     );
diff --git a/backend/src/services/WbotServices/SendWhatsAppMessage.ts b/backend/src/services/WbotServices/SendWhatsAppMessage.ts
index f2ef571..58328b8 100644
--- a/backend/src/services/WbotServices/SendWhatsAppMessage.ts
+++ b/backend/src/services/WbotServices/SendWhatsAppMessage.ts
@@ -6,6 +6,8 @@ import SerializeWbotMsgId from "../../helpers/SerializeWbotMsgId";
 import Message from "../../models/Message";
 import Ticket from "../../models/Ticket";
 
+import formatBody from "../../helpers/Mustache";
+
 interface Request {
   body: string;
   ticket: Ticket;
@@ -28,7 +30,7 @@ const SendWhatsAppMessage = async ({
   try {
     const sentMessage = await wbot.sendMessage(
       `${ticket.contact.number}@${ticket.isGroup ? "g" : "c"}.us`,
-      body,
+      formatBody(body, ticket.contact),
       {
         quotedMessageId: quotedMsgSerializedId,
         linkPreview: false
diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
index ea5eb0d..d8daaab 100644
--- a/backend/src/services/WbotServices/wbotMessageListener.ts
+++ b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -2,7 +2,6 @@ import { join } from "path";
 import { promisify } from "util";
 import { writeFile } from "fs";
 import * as Sentry from "@sentry/node";
-
 import {
   Contact as WbotContact,
   Message as WbotMessage,
@@ -24,6 +23,7 @@ import { debounce } from "../../helpers/Debounce";
 import UpdateTicketService from "../TicketServices/UpdateTicketService";
 import CreateContactService from "../ContactServices/CreateContactService";
 import GetContactService from "../ContactServices/GetContactService";
+import formatBody from "../../helpers/Mustache";
 
 interface Session extends Client {
   id?: number;
@@ -158,7 +158,7 @@ const verifyQueue = async (
       ticketId: ticket.id
     });
 
-    const body = `\u200e${choosenQueue.greetingMessage}`;
+    const body = formatBody(`\u200e${choosenQueue.greetingMessage}`, contact);
 
     const sentMessage = await wbot.sendMessage(`${contact.number}@c.us`, body);
 
@@ -170,7 +170,7 @@ const verifyQueue = async (
       options += `*${index + 1}* - ${queue.name}\n`;
     });
 
-    const body = `\u200e${greetingMessage}\n${options}`;
+    const body = formatBody(`\u200e${greetingMessage}\n${options}`, contact);
 
     const debouncedSentMessage = debounce(
       async () => {
@@ -198,7 +198,7 @@ const isValidMsg = (msg: WbotMessage): boolean => {
     msg.type === "image" ||
     msg.type === "document" ||
     msg.type === "vcard" ||
-    //msg.type === "multi_vcard" ||
+    // msg.type === "multi_vcard" ||
     msg.type === "sticker"
   )
     return true;
@@ -225,9 +225,13 @@ const handleMessage = async (
       // media messages sent from me from cell phone, first comes with "hasMedia = false" and type = "image/ptt/etc"
       // in this case, return and let this message be handled by "media_uploaded" event, when it will have "hasMedia = true"
 
-      if (!msg.hasMedia && msg.type !== "chat" && msg.type !== "vcard" 
-        //&& msg.type !== "multi_vcard"
-      ) return;
+      if (
+        !msg.hasMedia &&
+        msg.type !== "chat" &&
+        msg.type !== "vcard"
+        // && msg.type !== "multi_vcard"
+      )
+        return;
 
       msgContact = await wbot.getContactById(msg.to);
     } else {
@@ -236,7 +240,6 @@ const handleMessage = async (
 
     const chat = await msg.getChat();
 
-
     if (chat.isGroup) {
       let msgGroupContact;
 
@@ -254,7 +257,12 @@ const handleMessage = async (
 
     const contact = await verifyContact(msgContact);
 
-    if (unreadMessages === 0 && whatsapp.farewellMessage && whatsapp.farewellMessage === msg.body) return;
+    if (
+      unreadMessages === 0 &&
+      whatsapp.farewellMessage &&
+      formatBody(whatsapp.farewellMessage, contact) === msg.body
+    )
+      return;
 
     const ticket = await FindOrCreateTicketService(
       contact,
@@ -279,9 +287,35 @@ const handleMessage = async (
       await verifyQueue(wbot, msg, ticket, contact);
     }
 
-    if (msg.type === "vcard") { try { const array = msg.body.split("\n"); const obj = []; let contact = ""; for (let index = 0; index < array.length; index++) { const v = array[index]; const values = v.split(":"); for (let ind = 0; ind < values.length; ind++) { if (values[ind].indexOf("+") !== -1) { obj.push({ number: values[ind] }); } if (values[ind].indexOf("FN") !== -1) { contact = values[ind + 1]; } } } for await (const ob of obj) { const cont = await CreateContactService({ name: contact, number: ob.number.replace(/\D/g, "") }); } } catch (error) { console.log(error); } }
+    if (msg.type === "vcard") {
+      try {
+        const array = msg.body.split("\n");
+        const obj = [];
+        let contact = "";
+        for (let index = 0; index < array.length; index++) {
+          const v = array[index];
+          const values = v.split(":");
+          for (let ind = 0; ind < values.length; ind++) {
+            if (values[ind].indexOf("+") !== -1) {
+              obj.push({ number: values[ind] });
+            }
+            if (values[ind].indexOf("FN") !== -1) {
+              contact = values[ind + 1];
+            }
+          }
+        }
+        for await (const ob of obj) {
+          const cont = await CreateContactService({
+            name: contact,
+            number: ob.number.replace(/\D/g, "")
+          });
+        }
+      } catch (error) {
+        console.log(error);
+      }
+    }
 
-    /*if (msg.type === "multi_vcard") {
+    /* if (msg.type === "multi_vcard") {
       try {
         const array = msg.vCards.toString().split("\n");
         let name = "";
@@ -340,8 +374,7 @@ const handleMessage = async (
       } catch (error) {
         console.log(error);
       }
-    }*/
-
+    } */
   } catch (err) {
     Sentry.captureException(err);
     logger.error(`Error handling whatsapp message: Err: ${err}`);