diff --git a/backend/src/services/wbotMessageListener.js b/backend/src/services/wbotMessageListener.js
index 8e24ee9..a0b5a1b 100644
--- a/backend/src/services/wbotMessageListener.js
+++ b/backend/src/services/wbotMessageListener.js
@@ -1,6 +1,7 @@
 const path = require("path");
 const fs = require("fs");
 const { Op } = require("sequelize");
+const { parseISO, subHours } = require("date-fns");
 
 const Contact = require("../models/Contact");
 const Ticket = require("../models/Ticket");
@@ -28,16 +29,36 @@ const verifyContact = async (msgContact, profilePicUrl) => {
 };
 
 const verifyTicket = async contact => {
-	const [ticket] = await Ticket.findOrCreate({
+	let ticket = await Ticket.findOne({
 		where: {
 			status: {
 				[Op.or]: ["open", "pending"],
 			},
 			contactId: contact.id,
 		},
-		defaults: { contactId: contact.id, status: "pending" },
 	});
 
+	if (!ticket) {
+		ticket = await Ticket.findOne({
+			where: {
+				createdAt: { [Op.between]: [subHours(new Date(), 2), new Date()] },
+				contactId: contact.id,
+			},
+			order: [["createdAt", "DESC"]],
+		});
+
+		if (ticket) {
+			await ticket.update({ status: "open" });
+		}
+	}
+
+	if (!ticket) {
+		ticket = await Ticket.create({
+			contactId: contact.id,
+			status: "pending",
+		});
+	}
+
 	return ticket;
 };
 
diff --git a/frontend/src/components/MessagesList/index.js b/frontend/src/components/MessagesList/index.js
index 3e2a497..761ee58 100644
--- a/frontend/src/components/MessagesList/index.js
+++ b/frontend/src/components/MessagesList/index.js
@@ -221,7 +221,7 @@ const MessagesList = () => {
 	const classes = useStyles();
 
 	const token = localStorage.getItem("token");
-	const userId = localStorage.getItem("userId");
+	const userId = +localStorage.getItem("userId");
 
 	const [loading, setLoading] = useState(true);
 	const [contact, setContact] = useState({});
diff --git a/frontend/src/components/TicketsList/index.js b/frontend/src/components/TicketsList/index.js
index eddd6ec..d9660bf 100644
--- a/frontend/src/components/TicketsList/index.js
+++ b/frontend/src/components/TicketsList/index.js
@@ -288,6 +288,7 @@ const TicketsList = () => {
 				let aux = [...prevState];
 				aux[ticketIndex].unreadMessages++;
 				aux[ticketIndex].lastMessage = data.message.body;
+				aux[ticketIndex].status = data.ticket.status;
 				aux.unshift(aux.splice(ticketIndex, 1)[0]);
 				return aux;
 			} else {
@@ -488,6 +489,8 @@ const TicketsList = () => {
 		}
 	};
 
+	console.log(tickets);
+
 	return (
 		<Paper elevation={0} variant="outlined" className={classes.contactsWrapper}>
 			<NewTicketModal