diff --git a/frontend/package.json b/frontend/package.json
index c316de3..acc009a 100644
--- a/frontend/package.json
+++ b/frontend/package.json
@@ -11,7 +11,7 @@
     "@testing-library/user-event": "^12.1.7",
     "axios": "^0.21.1",
     "date-fns": "^2.16.1",
-    "emoji-mart": "^3.0.0",
+    "emoji-mart": "^3.0.1",
     "formik": "^2.2.0",
     "i18next": "^19.8.2",
     "i18next-browser-languagedetector": "^6.0.1",
diff --git a/frontend/src/components/TicketsList/index.js b/frontend/src/components/TicketsList/index.js
index 80da507..def8de2 100644
--- a/frontend/src/components/TicketsList/index.js
+++ b/frontend/src/components/TicketsList/index.js
@@ -10,7 +10,6 @@ import TicketsListSkeleton from "../TicketsListSkeleton";
 
 import useTickets from "../../hooks/useTickets";
 import { i18n } from "../../translate/i18n";
-import { ListSubheader } from "@material-ui/core";
 import { AuthContext } from "../../context/Auth/AuthContext";
 
 const useStyles = makeStyles(theme => ({
@@ -153,7 +152,9 @@ const reducer = (state, action) => {
 	}
 };
 
-const TicketsList = ({ status, searchParam, showAll, selectedQueueIds }) => {
+	const TicketsList = (props) => {
+		const { status, searchParam, showAll, selectedQueueIds, updateCount, style } =
+			props;
 	const classes = useStyles();
 	const [pageNumber, setPageNumber] = useState(1);
 	const [ticketsList, dispatch] = useReducer(reducer, []);
@@ -245,6 +246,13 @@ const TicketsList = ({ status, searchParam, showAll, selectedQueueIds }) => {
 		};
 	}, [status, showAll, user, selectedQueueIds]);
 
+	useEffect(() => {
+    if (typeof updateCount === "function") {
+      updateCount(ticketsList.length);
+    }
+    // eslint-disable-next-line react-hooks/exhaustive-deps
+  }, [ticketsList]);
+
 	const loadMore = () => {
 		setPageNumber(prevState => prevState + 1);
 	};
@@ -260,7 +268,7 @@ const TicketsList = ({ status, searchParam, showAll, selectedQueueIds }) => {
 	};
 
 	return (
-		<div className={classes.ticketsListWrapper}>
+    <Paper className={classes.ticketsListWrapper} style={style}>
 			<Paper
 				square
 				name="closed"
@@ -269,26 +277,6 @@ const TicketsList = ({ status, searchParam, showAll, selectedQueueIds }) => {
 				onScroll={handleScroll}
 			>
 				<List style={{ paddingTop: 0 }}>
-					{status === "open" && (
-						<ListSubheader className={classes.ticketsListHeader}>
-							<div>
-								{i18n.t("ticketsList.assignedHeader")}
-								<span className={classes.ticketsCount}>
-									{ticketsList.length}
-								</span>
-							</div>
-						</ListSubheader>
-					)}
-					{status === "pending" && (
-						<ListSubheader className={classes.ticketsListHeader}>
-							<div>
-								{i18n.t("ticketsList.pendingHeader")}
-								<span className={classes.ticketsCount}>
-									{ticketsList.length}
-								</span>
-							</div>
-						</ListSubheader>
-					)}
 					{ticketsList.length === 0 && !loading ? (
 						<div className={classes.noTicketsDiv}>
 							<span className={classes.noTicketsTitle}>
@@ -308,7 +296,7 @@ const TicketsList = ({ status, searchParam, showAll, selectedQueueIds }) => {
 					{loading && <TicketsListSkeleton />}
 				</List>
 			</Paper>
-		</div>
+    </Paper>
 	);
 };
 
diff --git a/frontend/src/components/TicketsManager/index.js b/frontend/src/components/TicketsManager/index.js
index 53e0e7a..88e6ea0 100644
--- a/frontend/src/components/TicketsManager/index.js
+++ b/frontend/src/components/TicketsManager/index.js
@@ -6,6 +6,7 @@ import SearchIcon from "@material-ui/icons/Search";
 import InputBase from "@material-ui/core/InputBase";
 import Tabs from "@material-ui/core/Tabs";
 import Tab from "@material-ui/core/Tab";
+import Badge from "@material-ui/core/Badge";
 import MoveToInboxIcon from "@material-ui/icons/MoveToInbox";
 import CheckBoxIcon from "@material-ui/icons/CheckBox";
 
@@ -78,6 +79,16 @@ const useStyles = makeStyles((theme) => ({
     border: "none",
     borderRadius: 30,
   },
+
+  badge: {
+    right: "-10px",
+  },
+  show: {
+    display: "block",
+  },
+  hide: {
+    display: "none !important",
+  },
 }));
 
 const TicketsManager = () => {
@@ -85,14 +96,25 @@ const TicketsManager = () => {
 
   const [searchParam, setSearchParam] = useState("");
   const [tab, setTab] = useState("open");
+  const [tabOpen, setTabOpen] = useState("open");
   const [newTicketModalOpen, setNewTicketModalOpen] = useState(false);
   const [showAllTickets, setShowAllTickets] = useState(false);
   const searchInputRef = useRef();
   const { user } = useContext(AuthContext);
 
+  const [openCount, setOpenCount] = useState(0);
+  const [pendingCount, setPendingCount] = useState(0);
+
   const userQueueIds = user.queues.map((q) => q.id);
   const [selectedQueueIds, setSelectedQueueIds] = useState(userQueueIds || []);
 
+  useEffect(() => {
+    if (user.profile.toUpperCase() === "ADMIN") {
+      setShowAllTickets(true);
+    }
+    // eslint-disable-next-line react-hooks/exhaustive-deps
+  }, []);
+
   useEffect(() => {
     if (tab === "search") {
       searchInputRef.current.focus();
@@ -121,6 +143,16 @@ const TicketsManager = () => {
     setTab(newValue);
   };
 
+  const handleChangeTabOpen = (e, newValue) => {
+    setTabOpen(newValue);
+  };
+
+  const applyPanelStyle = (status) => {
+    if (tabOpen !== status) {
+      return { width: 0, height: 0 };
+    }
+  };
+
   return (
     <Paper elevation={0} variant="outlined" className={classes.ticketsWrapper}>
       <NewTicketModal
@@ -208,12 +240,53 @@ const TicketsManager = () => {
         />
       </Paper>
       <TabPanel value={tab} name="open" className={classes.ticketsWrapper}>
-        <TicketsList
-          status="open"
-          showAll={showAllTickets}
-          selectedQueueIds={selectedQueueIds}
-        />
-        <TicketsList status="pending" selectedQueueIds={selectedQueueIds} />
+        <Tabs
+          value={tabOpen}
+          onChange={handleChangeTabOpen}
+          indicatorColor="primary"
+          textColor="primary"
+          variant="fullWidth"
+        >
+          <Tab
+            label={
+              <Badge
+                className={classes.badge}
+                badgeContent={openCount}
+                color="primary"
+              >
+                {i18n.t("ticketsList.assignedHeader")}
+              </Badge>
+            }
+            value={"open"}
+          />
+          <Tab
+            label={
+              <Badge
+                className={classes.badge}
+                badgeContent={pendingCount}
+                color="secondary"
+              >
+                {i18n.t("ticketsList.pendingHeader")}
+              </Badge>
+            }
+            value={"pending"}
+          />
+        </Tabs>
+        <Paper className={classes.ticketsWrapper}>
+          <TicketsList
+            status="open"
+            showAll={showAllTickets}
+            selectedQueueIds={selectedQueueIds}
+            updateCount={(val) => setOpenCount(val)}
+            style={applyPanelStyle("open")}
+          />
+          <TicketsList
+            status="pending"
+            selectedQueueIds={selectedQueueIds}
+            updateCount={(val) => setPendingCount(val)}
+            style={applyPanelStyle("pending")}
+          />
+        </Paper>
       </TabPanel>
       <TabPanel value={tab} name="closed" className={classes.ticketsWrapper}>
         <TicketsList
diff --git a/frontend/src/components/TransferTicketModal/index.js b/frontend/src/components/TransferTicketModal/index.js
index 495a714..67a0910 100644
--- a/frontend/src/components/TransferTicketModal/index.js
+++ b/frontend/src/components/TransferTicketModal/index.js
@@ -4,6 +4,11 @@ import { useHistory } from "react-router-dom";
 import Button from "@material-ui/core/Button";
 import TextField from "@material-ui/core/TextField";
 import Dialog from "@material-ui/core/Dialog";
+import Select from "@material-ui/core/Select";
+import FormControl from "@material-ui/core/FormControl";
+import InputLabel from "@material-ui/core/InputLabel";
+import MenuItem from "@material-ui/core/MenuItem";
+import { makeStyles } from "@material-ui/core";
 
 import DialogActions from "@material-ui/core/DialogActions";
 import DialogContent from "@material-ui/core/DialogContent";
@@ -17,6 +22,13 @@ import { i18n } from "../../translate/i18n";
 import api from "../../services/api";
 import ButtonWithSpinner from "../ButtonWithSpinner";
 import toastError from "../../errors/toastError";
+import useQueues from "../../hooks/useQueues";
+
+const useStyles = makeStyles((theme) => ({
+  maxWidth: {
+    width: "100%",
+  },
+}));
 
 const filterOptions = createFilterOptions({
 	trim: true,
@@ -25,9 +37,24 @@ const filterOptions = createFilterOptions({
 const TransferTicketModal = ({ modalOpen, onClose, ticketid }) => {
 	const history = useHistory();
 	const [options, setOptions] = useState([]);
+	const [queues, setQueues] = useState([]);
+	const [allQueues, setAllQueues] = useState([]);
 	const [loading, setLoading] = useState(false);
 	const [searchParam, setSearchParam] = useState("");
 	const [selectedUser, setSelectedUser] = useState(null);
+	const [selectedQueue, setSelectedQueue] = useState('');
+	const classes = useStyles();
+	const { findAll: findAllQueues } = useQueues();
+
+	useEffect(() => {
+		const loadQueues = async () => {
+			const list = await findAllQueues();
+			setAllQueues(list);
+			setQueues(list);
+		}
+		loadQueues();
+		// eslint-disable-next-line react-hooks/exhaustive-deps
+	}, []);
 
 	useEffect(() => {
 		if (!modalOpen || searchParam.length < 3) {
@@ -62,14 +89,26 @@ const TransferTicketModal = ({ modalOpen, onClose, ticketid }) => {
 
 	const handleSaveTicket = async e => {
 		e.preventDefault();
-		if (!ticketid || !selectedUser) return;
+		if (!ticketid) return;
 		setLoading(true);
 		try {
-			await api.put(`/tickets/${ticketid}`, {
-				userId: selectedUser.id,
-				queueId: null,
-				status: "open",
-			});
+			let data = {};
+
+			if (selectedUser) {
+				data.userId = selectedUser.id
+			}
+
+			if (selectedQueue && selectedQueue !== null) {
+				data.queueId = selectedQueue
+
+				if (!selectedUser) {
+					data.status = 'pending';
+					data.userId = null;
+				}
+			}
+
+			await api.put(`/tickets/${ticketid}`, data);
+
 			setLoading(false);
 			history.push(`/tickets`);
 		} catch (err) {
@@ -86,10 +125,16 @@ const TransferTicketModal = ({ modalOpen, onClose, ticketid }) => {
 				</DialogTitle>
 				<DialogContent dividers>
 					<Autocomplete
-						style={{ width: 300 }}
+						style={{ width: 300, marginBottom: 20 }}
 						getOptionLabel={option => `${option.name}`}
 						onChange={(e, newValue) => {
 							setSelectedUser(newValue);
+							if (newValue != null && Array.isArray(newValue.queues)) {
+								setQueues(newValue.queues);
+							} else {
+								setQueues(allQueues);
+								setSelectedQueue('');
+							}
 						}}
 						options={options}
 						filterOptions={filterOptions}
@@ -119,6 +164,19 @@ const TransferTicketModal = ({ modalOpen, onClose, ticketid }) => {
 							/>
 						)}
 					/>
+					<FormControl variant="outlined" className={classes.maxWidth}>
+						<InputLabel>{i18n.t("transferTicketModal.fieldQueueLabel")}</InputLabel>
+						<Select
+							value={selectedQueue}
+							onChange={(e) => setSelectedQueue(e.target.value)}
+							label={i18n.t("transferTicketModal.fieldQueuePlaceholder")}
+						>
+							<MenuItem value={''}>&nbsp;</MenuItem>
+							{queues.map((queue) => (
+								<MenuItem key={queue.id} value={queue.id}>{queue.name}</MenuItem>
+							))}
+						</Select>
+					</FormControl>
 				</DialogContent>
 				<DialogActions>
 					<Button
diff --git a/frontend/src/hooks/useQueues/index.js b/frontend/src/hooks/useQueues/index.js
new file mode 100644
index 0000000..5a950b7
--- /dev/null
+++ b/frontend/src/hooks/useQueues/index.js
@@ -0,0 +1,12 @@
+import api from "../../services/api";
+
+const useQueues = () => {
+	const findAll = async () => {
+        const { data } = await api.get("/queue");
+        return data;
+    }
+
+	return { findAll };
+};
+
+export default useQueues;