diff --git a/backend/src/controllers/SessionController.js b/backend/src/controllers/SessionController.js
index b4beb0f..f8d22ff 100644
--- a/backend/src/controllers/SessionController.js
+++ b/backend/src/controllers/SessionController.js
@@ -1,4 +1,3 @@
-const { validationResult } = require("express-validator");
 const jwt = require("jsonwebtoken");
 const authConfig = require("../config/auth");
 
diff --git a/backend/src/controllers/TicketController.js b/backend/src/controllers/TicketController.js
index 6154685..8c79642 100644
--- a/backend/src/controllers/TicketController.js
+++ b/backend/src/controllers/TicketController.js
@@ -4,7 +4,19 @@ const Ticket = require("../models/Ticket");
 const Contact = require("../models/Contact");
 
 exports.index = async (req, res) => {
+	const { status = "" } = req.query;
+
+	let whereCondition;
+	if (!status) {
+		whereCondition = ["pending", "open"];
+	} else {
+		whereCondition = [status];
+	}
+
 	const tickets = await Ticket.findAll({
+		where: {
+			status: { [Sequelize.Op.or]: whereCondition },
+		},
 		include: [
 			{
 				model: Contact,
diff --git a/backend/src/services/wbotMessageListener.js b/backend/src/services/wbotMessageListener.js
index 4fda3a5..00912ad 100644
--- a/backend/src/services/wbotMessageListener.js
+++ b/backend/src/services/wbotMessageListener.js
@@ -1,109 +1,142 @@
-const Contact = require("../models/Contact");
-const Message = require("../models/Message");
-
 const path = require("path");
 const fs = require("fs");
+const { Op } = require("sequelize");
+
+const Contact = require("../models/Contact");
+const Ticket = require("../models/Ticket");
+const Message = require("../models/Message");
 
 const { getIO } = require("../libs/socket");
 const { getWbot, init } = require("../libs/wbot");
 
+const verifyContact = async (msgContact, profilePicUrl) => {
+	let contact = await Contact.findOne({
+		where: { number: msgContact.number },
+	});
+
+	if (contact) {
+		await contact.update({ profilePicUrl: profilePicUrl });
+	} else {
+		contact = await Contact.create({
+			name: msgContact.pushname || msgContact.number.toString(),
+			number: msgContact.number,
+			profilePicUrl: profilePicUrl,
+		});
+	}
+
+	return contact;
+};
+
+const verifyTicket = async contact => {
+	let ticket = await Ticket.findOne({
+		where: {
+			status: {
+				[Op.or]: ["open", "pending"],
+			},
+			contactId: contact.id,
+		},
+	});
+
+	if (!ticket) {
+		ticket = await Ticket.create({
+			contactId: contact.id,
+			status: "pending",
+		});
+	}
+
+	return ticket;
+};
+
+const handlMedia = async (msg, ticket) => {
+	const media = await msg.downloadMedia();
+	let newMessage;
+
+	if (media) {
+		if (!media.filename) {
+			let ext = media.mimetype.split("/")[1].split(";")[0];
+			media.filename = `${new Date().getTime()}.${ext}`;
+		}
+
+		fs.writeFile(
+			path.join(__dirname, "..", "public", media.filename),
+			media.data,
+			"base64",
+			err => {
+				console.log(err);
+			}
+		);
+
+		newMessage = await ticket.createMessage({
+			id: msg.id.id,
+			body: msg.body || media.filename,
+			mediaUrl: media.filename,
+			mediaType: media.mimetype.split("/")[0],
+		});
+		await ticket.update({ lastMessage: msg.body || media.filename });
+	}
+
+	return newMessage;
+};
+
 const wbotMessageListener = () => {
 	const io = getIO();
 	const wbot = getWbot();
 
 	wbot.on("message", async msg => {
-		console.log(msg);
+		// console.log(msg);
+
 		let newMessage;
+
 		if (msg.from === "status@broadcast" || msg.type === "location") {
 			return;
 		}
+
 		try {
 			const msgContact = await msg.getContact();
 			const profilePicUrl = await msgContact.getProfilePicUrl();
-			try {
-				let contact = await Contact.findOne({
-					where: { number: msgContact.number },
+
+			const contact = await verifyContact(msgContact, profilePicUrl);
+
+			const ticket = await verifyTicket(contact);
+
+			// if (msg.hasQuotedMsg) {
+			// 	const quotedMessage = await msg.getQuotedMessage();
+			// 	console.log("quoted", quotedMessage);
+			// }
+
+			if (msg.hasMedia) {
+				newMessage = await handlMedia(msg, ticket);
+			} else {
+				newMessage = await ticket.createMessage({
+					id: msg.id.id,
+					body: msg.body,
 				});
-
-				if (contact) {
-					await contact.update({ profilePicUrl: profilePicUrl });
-				} else {
-					try {
-						contact = await Contact.create({
-							name: msgContact.pushname || msgContact.number.toString(),
-							number: msgContact.number,
-							profilePicUrl: profilePicUrl,
-						});
-					} catch (err) {
-						console.log(err);
-					}
-				}
-
-				if (msg.hasQuotedMsg) {
-					const quotedMessage = await msg.getQuotedMessage();
-					console.log("quoted", quotedMessage);
-				}
-
-				if (msg.hasMedia) {
-					const media = await msg.downloadMedia();
-
-					if (media) {
-						if (!media.filename) {
-							let ext = media.mimetype.split("/")[1].split(";")[0];
-							media.filename = `${new Date().getTime()}.${ext}`;
-						}
-
-						fs.writeFile(
-							path.join(__dirname, "..", "public", media.filename),
-							media.data,
-							"base64",
-							err => {
-								console.log(err);
-							}
-						);
-
-						newMessage = await contact.createMessage({
-							id: msg.id.id,
-							messageBody: msg.body || media.filename,
-							mediaUrl: media.filename,
-							mediaType: media.mimetype.split("/")[0],
-						});
-						await contact.update({ lastMessage: msg.body || media.filename });
-					}
-				} else {
-					newMessage = await contact.createMessage({
-						id: msg.id.id,
-						messageBody: msg.body,
-					});
-					await contact.update({ lastMessage: msg.body });
-				}
-
-				const serializedMessage = {
-					...newMessage.dataValues,
-					mediaUrl: `${
-						newMessage.mediaUrl
-							? `http://${process.env.HOST}:${process.env.PORT}/public/${newMessage.mediaUrl}`
-							: ""
-					}`,
-				};
-
-				const serializaedContact = {
-					...contact.dataValues,
-					unreadMessages: 1,
-					lastMessage: newMessage.messageBody,
-				};
-
-				io.to(contact.id).to("notification").emit("appMessage", {
-					action: "create",
-					message: serializedMessage,
-					contact: serializaedContact,
-				});
-
-				let chat = await msg.getChat();
-				chat.sendSeen();
-			} catch (err) {
-				console.log(err);
+				await ticket.update({ lastMessage: msg.body });
 			}
+
+			const serializedMessage = {
+				...newMessage.dataValues,
+				mediaUrl: `${
+					newMessage.mediaUrl
+						? `http://${process.env.HOST}:${process.env.PORT}/public/${newMessage.mediaUrl}`
+						: ""
+				}`,
+			};
+
+			const serializaedTicket = {
+				...ticket.dataValues,
+				unreadMessages: 1,
+				lastMessage: newMessage.body,
+			};
+
+			io.to(ticket.id).to("notification").emit("appMessage", {
+				action: "create",
+				message: serializedMessage,
+				ticket: serializaedTicket,
+			});
+
+			let chat = await msg.getChat();
+			chat.sendSeen();
 		} catch (err) {
 			console.log(err);
 		}
@@ -124,7 +157,7 @@ const wbotMessageListener = () => {
 			}
 			await messageToUpdate.update({ ack: ack });
 
-			io.to(messageToUpdate.contactId).emit("appMessage", {
+			io.to(messageToUpdate.ticketId).emit("appMessage", {
 				action: "update",
 				message: messageToUpdate,
 			});