diff --git a/backend/src/services/TicketServices/ShowTicketService.ts b/backend/src/services/TicketServices/ShowTicketService.ts
index 5efab0c..0644066 100644
--- a/backend/src/services/TicketServices/ShowTicketService.ts
+++ b/backend/src/services/TicketServices/ShowTicketService.ts
@@ -3,6 +3,7 @@ import AppError from "../../errors/AppError";
 import Contact from "../../models/Contact";
 import User from "../../models/User";
 import Queue from "../../models/Queue";
+import Whatsapp from "../../models/Whatsapp";
 
 const ShowTicketService = async (id: string | number): Promise<Ticket> => {
   const ticket = await Ticket.findByPk(id, {
@@ -22,6 +23,11 @@ const ShowTicketService = async (id: string | number): Promise<Ticket> => {
         model: Queue,
         as: "queue",
         attributes: ["id", "name", "color"]
+      },
+      {
+        model: Whatsapp,
+        as: "whatsapp",
+        attributes: ["name"]
       }
     ]
   });
diff --git a/frontend/src/components/TicketListItem/index.js b/frontend/src/components/TicketListItem/index.js
index d0fc01b..16fab94 100644
--- a/frontend/src/components/TicketListItem/index.js
+++ b/frontend/src/components/TicketListItem/index.js
@@ -211,7 +211,7 @@ const TicketListItem = ({ ticket }) => {
 									)}
 								</Typography>
 							)}
-							{ticket.whatsappId && (
+							{ticket?.whatsapp && (
 								<div className={classes.userTag} title={i18n.t("ticketsList.connectionTitle")}>{ticket.whatsapp.name}</div>
 							)}
 						</span>