diff --git a/backend/src/services/TicketServices/CreateTicketService.ts b/backend/src/services/TicketServices/CreateTicketService.ts
index 890c0f9..bfda479 100644
--- a/backend/src/services/TicketServices/CreateTicketService.ts
+++ b/backend/src/services/TicketServices/CreateTicketService.ts
@@ -2,18 +2,21 @@ import AppError from "../../errors/AppError";
 import CheckContactOpenTickets from "../../helpers/CheckContactOpenTickets";
 import GetDefaultWhatsApp from "../../helpers/GetDefaultWhatsApp";
 import Ticket from "../../models/Ticket";
+import User from "../../models/User";
 import ShowContactService from "../ContactServices/ShowContactService";
 
 interface Request {
   contactId: number;
   status: string;
   userId: number;
+  queueId ?: number;
 }
 
 const CreateTicketService = async ({
   contactId,
   status,
-  userId
+  userId,
+  queueId
 }: Request): Promise<Ticket> => {
   const defaultWhatsapp = await GetDefaultWhatsApp(userId);
 
@@ -21,11 +24,17 @@ const CreateTicketService = async ({
 
   const { isGroup } = await ShowContactService(contactId);
 
+  if(queueId === undefined) {
+    const user = await User.findByPk(userId, { include: ["queues"]});
+    queueId = user?.queues.length === 1 ? user.queues[0].id : undefined;
+  }
+
   const { id }: Ticket = await defaultWhatsapp.$create("ticket", {
     contactId,
     status,
     isGroup,
-    userId
+    userId,
+    queueId
   });
 
   const ticket = await Ticket.findByPk(id, { include: ["contact"] });