diff --git a/.vscode/launch.json b/.vscode/launch.json
new file mode 100644
index 0000000..b23d587
--- /dev/null
+++ b/.vscode/launch.json
@@ -0,0 +1,15 @@
+{
+  // Use IntelliSense to learn about possible attributes.
+  // Hover to view descriptions of existing attributes.
+  // For more information, visit: https://go.microsoft.com/fwlink/?linkid=830387
+  "version": "0.2.0",
+  "configurations": [
+    {
+      "type": "pwa-chrome",
+      "request": "launch",
+      "name": "Launch Chrome against localhost",
+      "url": "http://localhost:8080",
+      "webRoot": "${workspaceFolder}"
+    }
+  ]
+}
\ No newline at end of file
diff --git a/backend/.sequelizerc b/backend/.sequelizerc
index 23abc5c..e5241e2 100644
--- a/backend/.sequelizerc
+++ b/backend/.sequelizerc
@@ -4,4 +4,5 @@ module.exports = {
 	config: resolve(__dirname, "src", "config", "database.js"),
 	"modules-path": resolve(__dirname, "src", "models"),
 	"migrations-path": resolve(__dirname, "src", "database", "migrations"),
+	"seeders-path": resolve(__dirname, "src", "database", "seeds"),
 };
diff --git a/backend/src/controllers/MessageController.js b/backend/src/controllers/MessageController.js
index 2c962fe..064a2d1 100644
--- a/backend/src/controllers/MessageController.js
+++ b/backend/src/controllers/MessageController.js
@@ -126,7 +126,6 @@ exports.store = async (req, res, next) => {
 	});
 
 	if (media) {
-		console.log(media);
 		const newMedia = MessageMedia.fromFilePath(req.file.path);
 
 		message.mediaUrl = req.file.filename;
diff --git a/backend/src/controllers/TicketController.js b/backend/src/controllers/TicketController.js
index d707a77..e0ff97b 100644
--- a/backend/src/controllers/TicketController.js
+++ b/backend/src/controllers/TicketController.js
@@ -27,14 +27,16 @@ exports.index = async (req, res) => {
 		},
 	];
 
-	if (status === "open") {
+	if (status) {
 		whereCondition = {
 			...whereCondition,
-			status: { [Sequelize.Op.or]: ["pending", "open"] },
+			status: status,
 		};
-	} else if (status === "closed") {
-		whereCondition = { ...whereCondition, status: "closed" };
-	} else if (searchParam) {
+	}
+	// else if (status === "closed") {
+	// 	whereCondition = { ...whereCondition, status: "closed" };
+	// }
+	else if (searchParam) {
 		includeCondition = [
 			...includeCondition,
 			{
diff --git a/backend/src/database/seeds/20200824172424-create-contacts.js b/backend/src/database/seeds/20200824172424-create-contacts.js
new file mode 100644
index 0000000..54a55cd
--- /dev/null
+++ b/backend/src/database/seeds/20200824172424-create-contacts.js
@@ -0,0 +1,48 @@
+"use strict";
+
+module.exports = {
+	up: (queryInterface, Sequelize) => {
+		return queryInterface.bulkInsert(
+			"Contacts",
+			[
+				{
+					name: "Joana Doe",
+					profilePicUrl:
+						"https://images.unsplash.com/photo-1494790108377-be9c29b29330?ixlib=rb-1.2.1&ixid=eyJhcHBfaWQiOjEyMDd9&auto=format&fit=crop&w=1834&q=80",
+					number: 5512345678,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					name: "John Rulles",
+					profilePicUrl:
+						"https://images.unsplash.com/photo-1500648767791-00dcc994a43e?ixlib=rb-1.2.1&ixid=eyJhcHBfaWQiOjEyMDd9&auto=format&fit=crop&w=634&q=80",
+					number: 5512345679,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					name: "Jonas Jhones",
+					profilePicUrl:
+						"https://images.unsplash.com/photo-1531427186611-ecfd6d936c79?ixlib=rb-1.2.1&ixid=eyJhcHBfaWQiOjEyMDd9&auto=format&fit=crop&w=634&q=80",
+					number: 5512345680,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					name: "Julie June",
+					profilePicUrl:
+						"https://images.unsplash.com/photo-1493666438817-866a91353ca9?ixlib=rb-1.2.1&ixid=eyJhcHBfaWQiOjEyMDd9&auto=format&fit=crop&w=1049&q=80",
+					number: 5512345681,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+			],
+			{}
+		);
+	},
+
+	down: (queryInterface, Sequelize) => {
+		return queryInterface.bulkDelete("Contacts", null, {});
+	},
+};
diff --git a/backend/src/database/seeds/20200824173654-create-tickets.js b/backend/src/database/seeds/20200824173654-create-tickets.js
new file mode 100644
index 0000000..83fd634
--- /dev/null
+++ b/backend/src/database/seeds/20200824173654-create-tickets.js
@@ -0,0 +1,261 @@
+"use strict";
+
+module.exports = {
+	up: (queryInterface, Sequelize) => {
+		return queryInterface.bulkInsert(
+			"Tickets",
+			[
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 2,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 2,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 2,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 2,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 2,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 2,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 3,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 3,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 3,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 3,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 3,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 3,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 3,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 4,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 4,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 4,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 4,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 4,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 4,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 4,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 4,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 2,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 2,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 2,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 2,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 2,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					status: "pending",
+					lastMessage: "hello!",
+					contactId: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+			],
+			{}
+		);
+	},
+
+	down: (queryInterface, Sequelize) => {
+		return queryInterface.bulkDelete("Tickets", null, {});
+	},
+};
diff --git a/backend/src/database/seeds/20200824174824-create-messages.js b/backend/src/database/seeds/20200824174824-create-messages.js
new file mode 100644
index 0000000..0037136
--- /dev/null
+++ b/backend/src/database/seeds/20200824174824-create-messages.js
@@ -0,0 +1,148 @@
+"use strict";
+
+module.exports = {
+	up: (queryInterface, Sequelize) => {
+		return queryInterface.bulkInsert(
+			"Messages",
+			[
+				{
+					id: "12312321342",
+					body:
+						"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+					ack: 0,
+					ticketId: 1,
+					fromMe: false,
+					read: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					id: "12312321313",
+					body:
+						"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+					ack: 3,
+					ticketId: 1,
+					fromMe: true,
+					read: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					id: "12312321314",
+					body:
+						"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+					ack: 3,
+					ticketId: 1,
+					fromMe: true,
+					read: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					id: "12312321315",
+					body:
+						"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+					ack: 0,
+					ticketId: 1,
+					fromMe: false,
+					read: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					id: "12312321316",
+					body:
+						"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+					ack: 0,
+					ticketId: 5,
+					fromMe: false,
+					read: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					id: "12312321355",
+					body:
+						"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+					ack: 3,
+					ticketId: 5,
+					fromMe: true,
+					read: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					id: "12312321318",
+					body:
+						"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+					ack: 3,
+					ticketId: 5,
+					fromMe: true,
+					read: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					id: "12312321319",
+					body:
+						"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+					ack: 0,
+					ticketId: 5,
+					fromMe: false,
+					read: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					id: "12312321399",
+					body:
+						"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+					ack: 0,
+					ticketId: 11,
+					fromMe: false,
+					read: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					id: "12312321391",
+					body:
+						"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+					ack: 3,
+					ticketId: 11,
+					fromMe: true,
+					read: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					id: "12312321392",
+					body:
+						"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+					ack: 3,
+					ticketId: 11,
+					fromMe: true,
+					read: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+				{
+					id: "12312321393",
+					body:
+						"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+					ack: 0,
+					ticketId: 11,
+					fromMe: false,
+					read: 1,
+					createdAt: new Date(),
+					updatedAt: new Date(),
+				},
+			],
+			{}
+		);
+	},
+
+	down: (queryInterface, Sequelize) => {
+		return queryInterface.bulkDelete("Messages", null, {});
+	},
+};
diff --git a/frontend/src/components/TicketListItem/index.js b/frontend/src/components/TicketListItem/index.js
new file mode 100644
index 0000000..e8f2a89
--- /dev/null
+++ b/frontend/src/components/TicketListItem/index.js
@@ -0,0 +1,183 @@
+import React from "react";
+
+import { parseISO, format, isSameDay } from "date-fns";
+
+import { makeStyles } from "@material-ui/core/styles";
+import { green } from "@material-ui/core/colors";
+import ListItem from "@material-ui/core/ListItem";
+import ListItemText from "@material-ui/core/ListItemText";
+import ListItemAvatar from "@material-ui/core/ListItemAvatar";
+import Typography from "@material-ui/core/Typography";
+import Avatar from "@material-ui/core/Avatar";
+import Divider from "@material-ui/core/Divider";
+import Badge from "@material-ui/core/Badge";
+import Button from "@material-ui/core/Button";
+
+import { i18n } from "../../translate/i18n";
+
+const useStyles = makeStyles(theme => ({
+	ticket: {
+		position: "relative",
+		"& .hidden-button": {
+			display: "none",
+		},
+		"&:hover .hidden-button": {
+			display: "flex",
+			position: "absolute",
+			left: "50%",
+		},
+	},
+	noTicketsDiv: {
+		display: "flex",
+		height: "100px",
+		margin: 40,
+		flexDirection: "column",
+		alignItems: "center",
+		justifyContent: "center",
+	},
+
+	noTicketsText: {
+		textAlign: "center",
+		color: "rgb(104, 121, 146)",
+		fontSize: "14px",
+		lineHeight: "1.4",
+	},
+
+	noTicketsTitle: {
+		textAlign: "center",
+		fontSize: "16px",
+		fontWeight: "600",
+		margin: "0px",
+	},
+
+	contactNameWrapper: {
+		display: "flex",
+		justifyContent: "space-between",
+	},
+
+	lastMessageTime: {
+		justifySelf: "flex-end",
+	},
+
+	closedBadge: {
+		alignSelf: "center",
+		justifySelf: "flex-end",
+		marginRight: 32,
+		marginLeft: "auto",
+	},
+
+	contactLastMessage: {
+		paddingRight: 20,
+	},
+
+	newMessagesCount: {
+		alignSelf: "center",
+		marginRight: 8,
+		marginLeft: "auto",
+	},
+
+	badgeStyle: {
+		color: "white",
+		backgroundColor: green[500],
+	},
+}));
+
+const TicketListItem = ({
+	ticket,
+	handleAcepptTicket,
+	handleSelectTicket,
+	ticketId,
+}) => {
+	const classes = useStyles();
+
+	return (
+		<React.Fragment key={ticket.id}>
+			<ListItem
+				dense
+				button
+				onClick={e => {
+					if (ticket.status === "pending" && handleAcepptTicket) return;
+					handleSelectTicket(e, ticket);
+				}}
+				selected={ticketId && +ticketId === ticket.id}
+				className={classes.ticket}
+			>
+				<ListItemAvatar>
+					<Avatar
+						src={ticket.contact.profilePicUrl && ticket.contact.profilePicUrl}
+					></Avatar>
+				</ListItemAvatar>
+				<ListItemText
+					primary={
+						<span className={classes.contactNameWrapper}>
+							<Typography
+								noWrap
+								component="span"
+								variant="body2"
+								color="textPrimary"
+							>
+								{ticket.contact.name}
+							</Typography>
+							{ticket.status === "closed" && (
+								<Badge
+									className={classes.closedBadge}
+									badgeContent={"closed"}
+									color="primary"
+								/>
+							)}
+							{ticket.lastMessage && (
+								<Typography
+									className={classes.lastMessageTime}
+									component="span"
+									variant="body2"
+									color="textSecondary"
+								>
+									{isSameDay(parseISO(ticket.updatedAt), new Date()) ? (
+										<>{format(parseISO(ticket.updatedAt), "HH:mm")}</>
+									) : (
+										<>{format(parseISO(ticket.updatedAt), "dd/MM/yyyy")}</>
+									)}
+								</Typography>
+							)}
+						</span>
+					}
+					secondary={
+						<span className={classes.contactNameWrapper}>
+							<Typography
+								className={classes.contactLastMessage}
+								noWrap
+								component="span"
+								variant="body2"
+								color="textSecondary"
+							>
+								{ticket.lastMessage || <br />}
+							</Typography>
+
+							<Badge
+								className={classes.newMessagesCount}
+								badgeContent={ticket.unreadMessages}
+								classes={{
+									badge: classes.badgeStyle,
+								}}
+							/>
+						</span>
+					}
+				/>
+				{ticket.status === "pending" && handleAcepptTicket ? (
+					<Button
+						variant="contained"
+						size="small"
+						color="primary"
+						className="hidden-button"
+						onClick={e => handleAcepptTicket(ticket.id)}
+					>
+						{i18n.t("ticketsList.buttons.accept")}
+					</Button>
+				) : null}
+			</ListItem>
+			<Divider variant="inset" component="li" />
+		</React.Fragment>
+	);
+};
+
+export default TicketListItem;
diff --git a/frontend/src/components/Tickets/index.js b/frontend/src/components/Tickets/index.js
index f9c8d0c..f347d91 100644
--- a/frontend/src/components/Tickets/index.js
+++ b/frontend/src/components/Tickets/index.js
@@ -1,7 +1,5 @@
-import React, { useState, useEffect, useReducer } from "react";
+import React, { useState, useEffect } from "react";
 import { useHistory, useParams } from "react-router-dom";
-import openSocket from "socket.io-client";
-import { toast } from "react-toastify";
 
 import { makeStyles } from "@material-ui/core/styles";
 import Paper from "@material-ui/core/Paper";
@@ -16,14 +14,19 @@ import IconButton from "@material-ui/core/IconButton";
 import AddIcon from "@material-ui/icons/Add";
 import FormControlLabel from "@material-ui/core/FormControlLabel";
 import Switch from "@material-ui/core/Switch";
+import ListItem from "@material-ui/core/ListItem";
+import ListItemText from "@material-ui/core/ListItemText";
 
 import TicketsSkeleton from "../TicketsSkeleton";
 import NewTicketModal from "../NewTicketModal";
-import TicketsList from "../TicketsList";
+// import TicketsList from "../TicketsList";
+import TicketListItem from "../TicketListItem";
+
 import TabPanel from "../TabPanel";
 
 import { i18n } from "../../translate/i18n";
 import api from "../../services/api";
+import useTickets from "../../hooks/useTickets";
 
 const useStyles = makeStyles(theme => ({
 	ticketsWrapper: {
@@ -154,140 +157,45 @@ const useStyles = makeStyles(theme => ({
 	},
 }));
 
-const reducer = (state, action) => {
-	if (action.type === "LOAD_TICKETS") {
-		const newTickets = action.payload;
-
-		newTickets.forEach(ticket => {
-			const ticketIndex = state.findIndex(t => t.id === ticket.id);
-			if (ticketIndex !== -1) {
-				state[ticketIndex] = ticket;
-				if (ticket.unreadMessages > 0) {
-					state.unshift(state.splice(ticketIndex, 1)[0]);
-				}
-			} else {
-				state.push(ticket);
-			}
-		});
-
-		return [...state];
-	}
-
-	if (action.type === "UPDATE_TICKETS") {
-		const ticket = action.payload;
-
-		const ticketIndex = state.findIndex(t => t.id === ticket.id);
-		if (ticketIndex !== -1) {
-			state[ticketIndex] = ticket;
-			state.unshift(state.splice(ticketIndex, 1)[0]);
-		} else {
-			state.unshift(ticket);
-		}
-		return [...state];
-	}
-
-	if (action.type === "DELETE_TICKET") {
-		const ticketId = action.payload;
-
-		const ticketIndex = state.findIndex(t => t.id === ticketId);
-		if (ticketIndex !== -1) {
-			state.splice(ticketIndex, 1);
-		}
-		return [...state];
-	}
-
-	if (action.type === "RESET_UNREAD") {
-		const ticketId = action.payload;
-
-		const ticketIndex = state.findIndex(t => t.id === ticketId);
-		if (ticketIndex !== -1) {
-			state[ticketIndex].unreadMessages = 0;
-		}
-		return [...state];
-	}
-
-	if (action.type === "RESET") {
-		return [];
-	}
-};
-
 const Tickets = () => {
 	const classes = useStyles();
 	const history = useHistory();
 
-	const token = localStorage.getItem("token");
 	const userId = +localStorage.getItem("userId");
 	const { ticketId } = useParams();
-	const [loading, setLoading] = useState(false);
 	const [searchParam, setSearchParam] = useState("");
 	const [tab, setTab] = useState("open");
 	const [newTicketModalOpen, setNewTicketModalOpen] = useState(false);
 	const [showAllTickets, setShowAllTickets] = useState(false);
-
 	const [pageNumber, setPageNumber] = useState(1);
-	const [hasMore, setHasMore] = useState(false);
-	const [tickets, dispatch] = useReducer(reducer, []);
+
+	const {
+		tickets: ticketsOpen,
+		hasMore: hasMoreOpen,
+		loading: loadingOpen,
+		dispatch: dispatchOpen,
+	} = useTickets({
+		pageNumber,
+		searchParam,
+		status: "open",
+	});
+
+	const {
+		tickets: ticketsPending,
+		hasMore: hasMorePending,
+		loading: loadingPending,
+		dispatch: dispatchPending,
+	} = useTickets({
+		pageNumber,
+		searchParam,
+		status: "pending",
+	});
 
 	useEffect(() => {
-		dispatch({ type: "RESET" });
+		dispatchOpen({ type: "RESET" });
+		dispatchPending({ type: "RESET" });
 		setPageNumber(1);
-	}, [searchParam, tab]);
-
-	useEffect(() => {
-		setLoading(true);
-		const delayDebounceFn = setTimeout(() => {
-			const fetchTickets = async () => {
-				try {
-					const { data } = await api.get("/tickets", {
-						params: { searchParam, pageNumber, status: tab },
-					});
-					dispatch({
-						type: "LOAD_TICKETS",
-						payload: data.tickets,
-					});
-					setHasMore(data.hasMore);
-					setLoading(false);
-				} catch (err) {
-					console.log(err);
-				}
-			};
-			fetchTickets();
-		}, 500);
-		return () => clearTimeout(delayDebounceFn);
-	}, [searchParam, pageNumber, token, tab]);
-
-	useEffect(() => {
-		const socket = openSocket(process.env.REACT_APP_BACKEND_URL);
-		socket.emit("joinNotification");
-
-		socket.on("ticket", data => {
-			if (data.action === "updateUnread") {
-				dispatch({ type: "RESET_UNREAD", payload: data.ticketId });
-			}
-
-			if (data.action === "updateStatus" || data.action === "create") {
-				dispatch({ type: "UPDATE_TICKETS", payload: data.ticket });
-			}
-
-			if (data.action === "delete") {
-				dispatch({ type: "DELETE_TICKET", payload: data.ticketId });
-				if (ticketId && data.ticketId === +ticketId) {
-					toast.warn(i18n.t("tickets.toasts.deleted"));
-					history.push("/chat");
-				}
-			}
-		});
-
-		socket.on("appMessage", data => {
-			if (data.action === "create") {
-				dispatch({ type: "UPDATE_TICKETS", payload: data.ticket });
-			}
-		});
-
-		return () => {
-			socket.disconnect();
-		};
-	}, [history, ticketId, userId]);
+	}, [searchParam, tab, dispatchOpen, dispatchPending]);
 
 	const loadMore = () => {
 		setPageNumber(prevState => prevState + 1);
@@ -297,9 +205,12 @@ const Tickets = () => {
 		history.push(`/chat/${ticket.id}`);
 	};
 
+	// console.log(tickets);
+
 	const handleSearchContact = e => {
 		if (e.target.value === "") {
 			setSearchParam(e.target.value.toLowerCase());
+			setTab("open");
 			return;
 		}
 		setSearchParam(e.target.value.toLowerCase());
@@ -307,7 +218,7 @@ const Tickets = () => {
 	};
 
 	const handleScroll = e => {
-		if (!hasMore || loading) return;
+		if (!hasMoreOpen || loadingOpen) return;
 		const { scrollTop, scrollHeight, clientHeight } = e.currentTarget;
 
 		if (scrollHeight - (scrollTop + 100) < clientHeight) {
@@ -331,16 +242,16 @@ const Tickets = () => {
 		history.push(`/chat/${ticketId}`);
 	};
 
-	const countTickets = (status, userId) => {
-		const ticketsFound = tickets.filter(
-			t =>
-				(t.status === status && t.userId === userId) ||
-				(t.status === status && showAllTickets)
-		).length;
+	// const countTickets = (status, userId) => {
+	// 	const ticketsFound = tickets.filter(
+	// 		t =>
+	// 			(t.status === status && t.userId === userId) ||
+	// 			(t.status === status && showAllTickets)
+	// 	).length;
 
-		if (ticketsFound === 0) return "";
-		return ticketsFound;
-	};
+	// 	if (ticketsFound === 0) return "";
+	// 	return ticketsFound;
+	// };
 
 	return (
 		<Paper elevation={0} variant="outlined" className={classes.ticketsWrapper}>
@@ -397,9 +308,7 @@ const Tickets = () => {
 				>
 					<div className={classes.ticketsListHeader}>
 						{i18n.t("tickets.tabs.open.assignedHeader")}
-						<span className={classes.ticketsCount}>
-							{countTickets("open", userId)}
-						</span>
+						<span className={classes.ticketsCount}>{ticketsOpen.length}</span>
 						<div className={classes.ticketsListActions}>
 							<FormControlLabel
 								label={i18n.t("tickets.buttons.showAll")}
@@ -424,21 +333,25 @@ const Tickets = () => {
 						</div>
 					</div>
 					<List style={{ paddingTop: 0 }}>
-						<TicketsList
-							tickets={tickets}
-							loading={loading}
-							handleSelectTicket={handleSelectTicket}
-							showAllTickets={showAllTickets}
-							ticketId={ticketId}
-							handleAcepptTicket={handleAcepptTicket}
-							noTicketsTitle={i18n.t("tickets.tabs.open.openNoTicketsTitle")}
-							noTicketsMessage={i18n.t(
-								"tickets.tabs.open.openNoTicketsMessage"
-							)}
-							status="open"
-							userId={userId}
-						/>
-						{loading && <TicketsSkeleton />}
+						{ticketsOpen.length === 0 ? (
+							<ListItem>
+								<ListItemText>
+									You haven&apos;t received any messages yet.
+								</ListItemText>
+							</ListItem>
+						) : (
+							ticketsOpen.map(ticket => (
+								<TicketListItem
+									ticket={ticket}
+									key={ticket.id}
+									// loading={loading}
+									handleSelectTicket={handleSelectTicket}
+									handleAcepptTicket={handleAcepptTicket}
+									ticketId={ticketId}
+								/>
+							))
+						)}
+						{loadingOpen && <TicketsSkeleton />}
 					</List>
 				</Paper>
 				<Paper
@@ -450,25 +363,29 @@ const Tickets = () => {
 					<div className={classes.ticketsListHeader}>
 						{i18n.t("tickets.tabs.open.pendingHeader")}
 						<span className={classes.ticketsCount}>
-							{countTickets("pending", null)}
+							{ticketsPending.length}
 						</span>
 					</div>
 					<List style={{ paddingTop: 0 }}>
-						<TicketsList
-							tickets={tickets}
-							loading={loading}
-							handleSelectTicket={handleSelectTicket}
-							showAllTickets={showAllTickets}
-							ticketId={ticketId}
-							handleAcepptTicket={handleAcepptTicket}
-							noTicketsTitle={i18n.t("tickets.tabs.open.pendingNoTicketsTitle")}
-							noTicketsMessage={i18n.t(
-								"tickets.tabs.open.pendingNoTicketsMessage"
-							)}
-							status="pending"
-							userId={null}
-						/>
-						{loading && <TicketsSkeleton />}
+						{ticketsPending.length === 0 ? (
+							<ListItem>
+								<ListItemText>
+									You haven&apos;t received any messages yet.
+								</ListItemText>
+							</ListItem>
+						) : (
+							ticketsPending.map(ticket => (
+								<TicketListItem
+									ticket={ticket}
+									key={ticket.id}
+									// loading={loading}
+									handleSelectTicket={handleSelectTicket}
+									handleAcepptTicket={handleAcepptTicket}
+									ticketId={ticketId}
+								/>
+							))
+						)}
+						{loadingPending && <TicketsSkeleton />}
 					</List>
 				</Paper>
 			</TabPanel>
@@ -480,7 +397,7 @@ const Tickets = () => {
 					onScroll={handleScroll}
 				>
 					<List style={{ paddingTop: 0 }}>
-						<TicketsList
+						{/* <TicketsList
 							tickets={tickets}
 							loading={loading}
 							handleSelectTicket={handleSelectTicket}
@@ -490,7 +407,7 @@ const Tickets = () => {
 							status="closed"
 							userId={null}
 						/>
-						{loading && <TicketsSkeleton />}
+						{loading && <TicketsSkeleton />} */}
 					</List>
 				</Paper>
 			</TabPanel>
@@ -502,7 +419,7 @@ const Tickets = () => {
 					onScroll={handleScroll}
 				>
 					<List style={{ paddingTop: 0 }}>
-						<TicketsList
+						{/* <TicketsList
 							tickets={tickets}
 							loading={loading}
 							handleSelectTicket={handleSelectTicket}
@@ -513,7 +430,7 @@ const Tickets = () => {
 							noTicketsMessage={i18n.t("tickets.tabs.search.noTicketsMessage")}
 							status="all"
 						/>
-						{loading && <TicketsSkeleton />}
+						{loading && <TicketsSkeleton />} */}
 					</List>
 				</Paper>
 			</TabPanel>
diff --git a/frontend/src/components/TicketsList/index.js b/frontend/src/components/TicketsList/index.js
index 4051645..26d103a 100644
--- a/frontend/src/components/TicketsList/index.js
+++ b/frontend/src/components/TicketsList/index.js
@@ -110,7 +110,7 @@ const TicketsList = ({
 						dense
 						button
 						onClick={e => {
-							if (ticket.status === "pending") return;
+							if (ticket.status === "pending" && handleAcepptTicket) return;
 							handleSelectTicket(e, ticket);
 						}}
 						selected={ticketId && +ticketId === ticket.id}
@@ -179,7 +179,7 @@ const TicketsList = ({
 								</span>
 							}
 						/>
-						{ticket.status === "pending" ? (
+						{ticket.status === "pending" && handleAcepptTicket ? (
 							<Button
 								variant="contained"
 								size="small"
diff --git a/frontend/src/components/_layout/NotificationsPopOver.js b/frontend/src/components/_layout/NotificationsPopOver.js
new file mode 100644
index 0000000..218e133
--- /dev/null
+++ b/frontend/src/components/_layout/NotificationsPopOver.js
@@ -0,0 +1,179 @@
+import React, { useState, useRef, useCallback, useEffect } from "react";
+
+import { format } from "date-fns";
+import openSocket from "socket.io-client";
+
+import Popover from "@material-ui/core/Popover";
+import IconButton from "@material-ui/core/IconButton";
+import List from "@material-ui/core/List";
+import ListItem from "@material-ui/core/ListItem";
+import ListItemText from "@material-ui/core/ListItemText";
+import { makeStyles } from "@material-ui/core/styles";
+import Badge from "@material-ui/core/Badge";
+import ChatIcon from "@material-ui/icons/Chat";
+
+import TicketListItem from "../TicketListItem";
+
+// import { toast } from "react-toastify";
+import { useHistory } from "react-router-dom";
+import { i18n } from "../../translate/i18n";
+
+import useTickets from "../../hooks/useTickets";
+
+const useStyles = makeStyles(theme => ({
+	tabContainer: {
+		overflowY: "auto",
+		maxHeight: 350,
+		"&::-webkit-scrollbar": {
+			width: "8px",
+			height: "8px",
+		},
+		"&::-webkit-scrollbar-thumb": {
+			boxShadow: "inset 0 0 6px rgba(0, 0, 0, 0.3)",
+			backgroundColor: "#e8e8e8",
+		},
+	},
+	popoverPaper: {
+		width: "100%",
+		maxWidth: 350,
+		marginLeft: theme.spacing(2),
+		marginRight: theme.spacing(1),
+		[theme.breakpoints.down("sm")]: {
+			maxWidth: 270,
+		},
+	},
+	noShadow: {
+		boxShadow: "none !important",
+	},
+}));
+
+const NotificationsPopOver = () => {
+	const classes = useStyles();
+
+	const history = useHistory();
+	const userId = +localStorage.getItem("userId");
+	const soundAlert = useRef(new Audio(require("../../assets/sound.mp3")));
+	const ticketId = +history.location.pathname.split("/")[2];
+	const anchorEl = useRef();
+	const [isOpen, setIsOpen] = useState(false);
+
+	useEffect(() => {
+		if (!("Notification" in window)) {
+			console.log("This browser doesn't support notifications");
+		} else {
+			Notification.requestPermission();
+		}
+	}, []);
+
+	useEffect(() => {
+		const socket = openSocket(process.env.REACT_APP_BACKEND_URL);
+		socket.emit("joinNotification");
+
+		socket.on("appMessage", data => {
+			if (data.action === "create") {
+				if (
+					(ticketId &&
+						data.message.ticketId === +ticketId &&
+						document.visibilityState === "visible") ||
+					(data.ticket.userId !== userId && data.ticket.userId)
+				)
+					return;
+				showDesktopNotification(data);
+			}
+		});
+
+		return () => {
+			socket.disconnect();
+		};
+	}, [history, ticketId, userId]);
+
+	const { tickets } = useTickets({ status: "open" });
+
+	const showDesktopNotification = ({ message, contact, ticket }) => {
+		const options = {
+			body: `${message.body} - ${format(new Date(), "HH:mm")}`,
+			icon: contact.profilePicUrl,
+			tag: ticket.id,
+		};
+		let notification = new Notification(
+			`${i18n.t("tickets.notification.message")} ${contact.name}`,
+			options
+		);
+
+		notification.onclick = function (event) {
+			event.preventDefault(); //
+			window.open(`/chat/${ticket.id}`, "_self");
+		};
+
+		document.addEventListener("visibilitychange", () => {
+			if (document.visibilityState === "visible") {
+				notification.close();
+			}
+		});
+
+		soundAlert.current.play();
+	};
+
+	const handleClick = useCallback(() => {
+		setIsOpen(!isOpen);
+	}, [isOpen, setIsOpen]);
+
+	const handleClickAway = useCallback(() => {
+		setIsOpen(false);
+	}, [setIsOpen]);
+
+	const handleSelectTicket = (e, ticket) => {
+		history.push(`/chat/${ticket.id}`);
+		handleClickAway();
+	};
+
+	return (
+		<>
+			<IconButton
+				onClick={handleClick}
+				buttonRef={anchorEl}
+				aria-label="Open Notifications"
+				color="inherit"
+			>
+				<Badge badgeContent={tickets.length} color="secondary">
+					<ChatIcon />
+				</Badge>
+			</IconButton>
+			<Popover
+				disableScrollLock
+				open={isOpen}
+				anchorEl={anchorEl.current}
+				anchorOrigin={{
+					vertical: "bottom",
+					horizontal: "left",
+				}}
+				transformOrigin={{
+					vertical: "top",
+					horizontal: "right",
+				}}
+				classes={{ paper: classes.popoverPaper }}
+				onClose={handleClickAway}
+			>
+				<List dense className={classes.tabContainer}>
+					{tickets.length === 0 ? (
+						<ListItem>
+							<ListItemText>
+								You haven&apos;t received any messages yet.
+							</ListItemText>
+						</ListItem>
+					) : (
+						tickets.map(ticket => (
+							<TicketListItem
+								key={ticket.id}
+								ticket={ticket}
+								handleSelectTicket={handleSelectTicket}
+							/>
+						))
+					)}
+				</List>
+			</Popover>
+		</>
+	);
+};
+
+export default NotificationsPopOver;
diff --git a/frontend/src/components/_layout/index.js b/frontend/src/components/_layout/index.js
index 66d2e4a..aa7bc64 100644
--- a/frontend/src/components/_layout/index.js
+++ b/frontend/src/components/_layout/index.js
@@ -1,32 +1,22 @@
-import React, { useState, useContext, useEffect, useRef } from "react";
+import React, { useState, useContext, useEffect } from "react";
 import clsx from "clsx";
 import { makeStyles } from "@material-ui/core/styles";
 
 import Drawer from "@material-ui/core/Drawer";
-
 import AppBar from "@material-ui/core/AppBar";
 import Toolbar from "@material-ui/core/Toolbar";
 import List from "@material-ui/core/List";
 import Typography from "@material-ui/core/Typography";
 import Divider from "@material-ui/core/Divider";
-import IconButton from "@material-ui/core/IconButton";
-import Badge from "@material-ui/core/Badge";
-
 import MenuIcon from "@material-ui/icons/Menu";
-import ChevronLeftIcon from "@material-ui/icons/ChevronLeft";
-import NotificationsIcon from "@material-ui/icons/Notifications";
-import MainListItems from "./MainListItems";
-import AccountCircle from "@material-ui/icons/AccountCircle";
-
 import MenuItem from "@material-ui/core/MenuItem";
 import Menu from "@material-ui/core/Menu";
+import IconButton from "@material-ui/core/IconButton";
+import ChevronLeftIcon from "@material-ui/icons/ChevronLeft";
+import AccountCircle from "@material-ui/icons/AccountCircle";
 
-import openSocket from "socket.io-client";
-import { format } from "date-fns";
-// import { toast } from "react-toastify";
-import { useHistory } from "react-router-dom";
-import { i18n } from "../../translate/i18n";
-
+import MainListItems from "./MainListItems";
+import NotificationsPopOver from "./NotificationsPopOver";
 import { AuthContext } from "../../context/Auth/AuthContext";
 
 const drawerWidth = 240;
@@ -115,80 +105,20 @@ const MainDrawer = ({ appTitle, children }) => {
 	const classes = useStyles();
 	const [open, setOpen] = useState(true);
 	const [anchorEl, setAnchorEl] = React.useState(null);
-	const menuOpen = Boolean(anchorEl);
+	const [menuOpen, setMenuOpen] = useState(false);
 	const drawerState = localStorage.getItem("drawerOpen");
 
-	const history = useHistory();
-	const ticketId = +history.location.pathname.split("/")[2];
-	const soundAlert = useRef(new Audio(require("../../assets/sound.mp3")));
-	const userId = +localStorage.getItem("userId");
-	// const [notifications, setNotifications] = useState([]);
-
-	useEffect(() => {
-		if (!("Notification" in window)) {
-			console.log("This browser doesn't support notifications");
-		} else {
-			Notification.requestPermission();
-		}
-	}, []);
-
 	useEffect(() => {
 		if (drawerState === "0") {
 			setOpen(false);
 		}
 	}, [drawerState]);
 
-	useEffect(() => {
-		const socket = openSocket(process.env.REACT_APP_BACKEND_URL);
-		socket.emit("joinNotification");
-
-		socket.on("appMessage", data => {
-			if (data.action === "create") {
-				if (
-					(ticketId &&
-						data.message.ticketId === +ticketId &&
-						document.visibilityState === "visible") ||
-					(data.ticket.userId !== userId && data.ticket.userId)
-				)
-					return;
-				showDesktopNotification(data);
-			}
-		});
-
-		return () => {
-			socket.disconnect();
-		};
-	}, [history, ticketId, userId]);
-
-	const showDesktopNotification = ({ message, contact, ticket }) => {
-		const options = {
-			body: `${message.body} - ${format(new Date(), "HH:mm")}`,
-			icon: contact.profilePicUrl,
-			tag: ticket.id,
-		};
-		let notification = new Notification(
-			`${i18n.t("tickets.notification.message")} ${contact.name}`,
-			options
-		);
-
-		notification.onclick = function (event) {
-			event.preventDefault(); //
-			window.open(`/chat/${ticket.id}`, "_self");
-		};
-
-		document.addEventListener("visibilitychange", () => {
-			if (document.visibilityState === "visible") {
-				notification.close();
-			}
-		});
-
-		soundAlert.current.play();
-	};
-
 	const handleDrawerOpen = () => {
 		setOpen(true);
 		localStorage.setItem("drawerOpen", 1);
 	};
+
 	const handleDrawerClose = () => {
 		setOpen(false);
 		localStorage.setItem("drawerOpen", 0);
@@ -196,10 +126,12 @@ const MainDrawer = ({ appTitle, children }) => {
 
 	const handleMenu = event => {
 		setAnchorEl(event.currentTarget);
+		setMenuOpen(true);
 	};
 
-	const handleClose = () => {
+	const handleCloseMenu = () => {
 		setAnchorEl(null);
+		setMenuOpen(false);
 	};
 
 	return (
@@ -225,7 +157,7 @@ const MainDrawer = ({ appTitle, children }) => {
 			<AppBar
 				position="absolute"
 				className={clsx(classes.appBar, open && classes.appBarShift)}
-				color={process.env.NODE_ENV === "development" ? "secondary" : "primary"}
+				color={process.env.NODE_ENV === "development" ? "inherit" : "primary"}
 			>
 				<Toolbar variant="dense" className={classes.toolbar}>
 					<IconButton
@@ -249,11 +181,7 @@ const MainDrawer = ({ appTitle, children }) => {
 					>
 						{appTitle}
 					</Typography>
-					<IconButton color="inherit">
-						<Badge badgeContent={0} color="secondary">
-							<NotificationsIcon />
-						</Badge>
-					</IconButton>
+					<NotificationsPopOver />
 
 					<div>
 						<IconButton
@@ -278,9 +206,9 @@ const MainDrawer = ({ appTitle, children }) => {
 								horizontal: "right",
 							}}
 							open={menuOpen}
-							onClose={handleClose}
+							onClose={handleCloseMenu}
 						>
-							<MenuItem onClick={handleClose}>Profile</MenuItem>
+							<MenuItem onClick={handleCloseMenu}>Profile</MenuItem>
 							<MenuItem onClick={handleLogout}>Logout</MenuItem>
 						</Menu>
 					</div>
diff --git a/frontend/src/hooks/useTickets/index.js b/frontend/src/hooks/useTickets/index.js
new file mode 100644
index 0000000..7c45d8a
--- /dev/null
+++ b/frontend/src/hooks/useTickets/index.js
@@ -0,0 +1,140 @@
+import { useState, useEffect, useReducer } from "react";
+import openSocket from "socket.io-client";
+import { useHistory } from "react-router-dom";
+
+import api from "../../services/api";
+
+const reducer = (state, action) => {
+	if (action.type === "LOAD_TICKETS") {
+		const newTickets = action.payload;
+
+		newTickets.forEach(ticket => {
+			const ticketIndex = state.findIndex(t => t.id === ticket.id);
+			if (ticketIndex !== -1) {
+				state[ticketIndex] = ticket;
+				if (ticket.unreadMessages > 0) {
+					state.unshift(state.splice(ticketIndex, 1)[0]);
+				}
+			} else {
+				state.push(ticket);
+			}
+		});
+
+		return [...state];
+	}
+
+	if (action.type === "UPDATE_TICKETS") {
+		const ticket = action.payload;
+
+		const ticketIndex = state.findIndex(t => t.id === ticket.id);
+		if (ticketIndex !== -1) {
+			if (ticket.status !== state[ticketIndex]) {
+				state.splice(ticketIndex, 1);
+			} else {
+				state[ticketIndex] = ticket;
+				state.unshift(state.splice(ticketIndex, 1)[0]);
+			}
+		} else {
+			state.unshift(ticket);
+		}
+		return [...state];
+	}
+
+	if (action.type === "DELETE_TICKET") {
+		const ticketId = action.payload;
+
+		const ticketIndex = state.findIndex(t => t.id === ticketId);
+		if (ticketIndex !== -1) {
+			state.splice(ticketIndex, 1);
+		}
+		return [...state];
+	}
+
+	if (action.type === "RESET_UNREAD") {
+		const ticketId = action.payload;
+
+		const ticketIndex = state.findIndex(t => t.id === ticketId);
+		if (ticketIndex !== -1) {
+			state[ticketIndex].unreadMessages = 0;
+		}
+		return [...state];
+	}
+
+	if (action.type === "RESET") {
+		return [];
+	}
+};
+
+const useTickets = ({ searchParam, pageNumber, status, date }) => {
+	const history = useHistory();
+
+	const [loading, setLoading] = useState(true);
+	const [hasMore, setHasMore] = useState(false);
+	const [tickets, dispatch] = useReducer(reducer, []);
+
+	useEffect(() => {
+		setLoading(true);
+		const delayDebounceFn = setTimeout(() => {
+			const fetchTickets = async () => {
+				try {
+					const { data } = await api.get("/tickets", {
+						params: {
+							searchParam,
+							pageNumber,
+							status,
+							date,
+						},
+					});
+					dispatch({
+						type: "LOAD_TICKETS",
+						payload: data.tickets,
+					});
+					setHasMore(data.hasMore);
+					setLoading(false);
+				} catch (err) {
+					console.log(err);
+				}
+			};
+			fetchTickets();
+		}, 500);
+		return () => clearTimeout(delayDebounceFn);
+	}, [searchParam, pageNumber, status, date]);
+
+	useEffect(() => {
+		const socket = openSocket(process.env.REACT_APP_BACKEND_URL);
+		socket.emit("joinNotification");
+
+		socket.on("ticket", data => {
+			if (data.action === "updateUnread") {
+				dispatch({ type: "RESET_UNREAD", payload: data.ticketId });
+			}
+
+			if (data.action === "updateStatus" || data.action === "create") {
+				console.log("to aqui", status, data.ticket);
+				dispatch({
+					type: "UPDATE_TICKETS",
+					payload: data.ticket,
+					status: status,
+				});
+			}
+
+			if (data.action === "delete") {
+				dispatch({ type: "DELETE_TICKET", payload: data.ticketId });
+			}
+		});
+
+		socket.on("appMessage", data => {
+			if (data.action === "create") {
+				dispatch({ type: "UPDATE_TICKETS", payload: data.ticket });
+			}
+		});
+
+		return () => {
+			socket.disconnect();
+		};
+	}, [status]);
+
+	return { loading, tickets, hasMore, dispatch };
+};
+
+export default useTickets;
diff --git a/frontend/src/pages/Dashboard/Chart.js b/frontend/src/pages/Dashboard/Chart.js
index adf53ba..3f9d8be 100644
--- a/frontend/src/pages/Dashboard/Chart.js
+++ b/frontend/src/pages/Dashboard/Chart.js
@@ -1,4 +1,4 @@
-import React, { useState, useEffect } from "react";
+import React, { useState, useEffect, useRef } from "react";
 import { useTheme } from "@material-ui/core/styles";
 import {
 	BarChart,
@@ -14,12 +14,14 @@ import { startOfHour, parseISO, format } from "date-fns";
 import { i18n } from "../../translate/i18n";
 
 import Title from "./Title";
-import api from "../../services/api";
+import useTickets from "../../hooks/useTickets";
 
 const Chart = () => {
 	const theme = useTheme();
 
-	const [tickets, setTickets] = useState([]);
+	const date = useRef(new Date().toISOString());
+	const { tickets } = useTickets({ date: date.current });
+
 	const [chartData, setChartData] = useState([
 		{ time: "08:00", amount: 0 },
 		{ time: "09:00", amount: 0 },
@@ -36,38 +38,25 @@ const Chart = () => {
 	]);
 
 	useEffect(() => {
-		const feathTickets = async () => {
-			try {
-				const { data } = await api.get("/tickets", {
-					params: { date: new Date().toISOString() },
-				});
-				const ticketsData = data.tickets;
-				setTickets(ticketsData);
-				setChartData(prevState => {
-					let aux = [...prevState];
+		setChartData(prevState => {
+			let aux = [...prevState];
 
-					aux.map(a => {
-						ticketsData.forEach(ticket => {
-							if (
-								format(startOfHour(parseISO(ticket.createdAt)), "HH:mm") ===
-								a.time
-							) {
-								return a.amount++;
-							} else {
-								return a;
-							}
-						});
+			aux.map(a => {
+				tickets.forEach(ticket => {
+					if (
+						format(startOfHour(parseISO(ticket.createdAt)), "HH:mm") === a.time
+					) {
+						return a.amount++;
+					} else {
 						return a;
-					});
-
-					return aux;
+					}
 				});
-			} catch (err) {
-				console.log(err);
-			}
-		};
-		feathTickets();
-	}, []);
+				return a;
+			});
+
+			return aux;
+		});
+	}, [tickets]);
 
 	return (
 		<React.Fragment>
diff --git a/frontend/src/pages/Login/index.js b/frontend/src/pages/Login/index.js
index 5145cbe..23c7df0 100644
--- a/frontend/src/pages/Login/index.js
+++ b/frontend/src/pages/Login/index.js
@@ -20,8 +20,8 @@ import { AuthContext } from "../../context/Auth/AuthContext";
 const Copyright = () => {
 	return (
 		<Typography variant="body2" color="textSecondary" align="center">
-			{"Copyright © "}
-			<Link color="inherit" href="https://economicros.com.br/">
+			{"Copyleft "}
+			<Link color="inherit" href="https://github.com/canove">
 				Canove
 			</Link>{" "}
 			{new Date().getFullYear()}
diff --git a/frontend/src/pages/Signup/index.js b/frontend/src/pages/Signup/index.js
index 52d4928..97f42de 100644
--- a/frontend/src/pages/Signup/index.js
+++ b/frontend/src/pages/Signup/index.js
@@ -23,8 +23,8 @@ import api from "../../services/api";
 const Copyright = () => {
 	return (
 		<Typography variant="body2" color="textSecondary" align="center">
-			{"Copyright © "}
-			<Link color="inherit" href="https://economicros.com.br/">
+			{"Copyleft "}
+			<Link color="inherit" href="https://github.com/canove">
 				Canove
 			</Link>{" "}
 			{new Date().getFullYear()}
diff --git a/frontend/src/pages/WhatsAuth/WhatsAuth.js b/frontend/src/pages/WhatsAuth/WhatsAuth.js
index d0fd435..3773159 100644
--- a/frontend/src/pages/WhatsAuth/WhatsAuth.js
+++ b/frontend/src/pages/WhatsAuth/WhatsAuth.js
@@ -51,8 +51,6 @@ const WhatsAuth = () => {
 		fetchSession();
 	}, []);
 
-	console.log("session", session);
-
 	useEffect(() => {
 		const socket = openSocket(process.env.REACT_APP_BACKEND_URL);