From f24d6ff43c4c172d64b7bb8a1494d3f089800730 Mon Sep 17 00:00:00 2001 From: canove Date: Thu, 13 Aug 2020 14:03:11 -0300 Subject: [PATCH] update README --- README.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/README.md b/README.md index fe35ff5..338ed39 100644 --- a/README.md +++ b/README.md @@ -14,11 +14,11 @@ I'm a SysAdmin, and in my daily work, I do a lot of support through WhatsApp. Si ## How it works? -On every new message received in an associated WhatsApp, a new Ticket is created with **pending** status. Then, this ticket can be reached in frontend, where you can assign ticket to your yourself by _aceppting_ it (changing the status to **open**), respond ticket and eventually _resolve_ it (changing status to **closed**). +On every new message received in an associated WhatsApp, a new Ticket is created. Then, this ticket can be reached in a _queue_ on _Tickets_ page, where you can assign ticket to your yourself by _aceppting_ it, respond ticket messagee and eventually _resolve_ it. Subsequent messages from same contact will be related to first **open/pending** ticket found. -If a contact sent a new message in less than 2 hours, and there is no ticket from this contact with **pending/open** status, the newest **closed** ticket will be reopen, instead of creating a new one. +If a contact sent a new message in less than 2 hours interval, and there is no ticket from this contact with **pending/open** status, the newest **closed** ticket will be reopen, instead of creating a new one. ## Screenshots