mirror of
https://github.com/cheveguerra/whaticket-community.git
synced 2026-04-18 03:39:29 +00:00
547 lines
14 KiB
JavaScript
547 lines
14 KiB
JavaScript
import React, { useState, useEffect } from "react";
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import { useHistory, useParams } from "react-router-dom";
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import openSocket from "socket.io-client";
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import { format } from "date-fns";
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import { toast } from "react-toastify";
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import { makeStyles } from "@material-ui/core/styles";
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import Paper from "@material-ui/core/Paper";
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import List from "@material-ui/core/List";
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import SearchIcon from "@material-ui/icons/Search";
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import InputBase from "@material-ui/core/InputBase";
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import Tabs from "@material-ui/core/Tabs";
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import Tab from "@material-ui/core/Tab";
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import MoveToInboxIcon from "@material-ui/icons/MoveToInbox";
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import CheckCircleOutlineIcon from "@material-ui/icons/CheckCircleOutline";
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import IconButton from "@material-ui/core/IconButton";
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import AddIcon from "@material-ui/icons/Add";
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import FormControlLabel from "@material-ui/core/FormControlLabel";
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import Switch from "@material-ui/core/Switch";
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import TicketsSkeleton from "../TicketsSkeleton";
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import NewTicketModal from "../NewTicketModal";
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import TicketsList from "../TicketsList";
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import TabPanel from "../TabPanel";
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import api from "../../services/api";
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const useStyles = makeStyles(theme => ({
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ticketsWrapper: {
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position: "relative",
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display: "flex",
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height: "100%",
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flexDirection: "column",
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overflow: "hidden",
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borderTopRightRadius: 0,
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borderBottomRightRadius: 0,
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},
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tabsHeader: {
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// display: "flex",
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flex: "none",
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backgroundColor: "#eee",
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},
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settingsIcon: {
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alignSelf: "center",
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marginLeft: "auto",
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padding: 8,
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},
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tab: {
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minWidth: 120,
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width: 120,
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},
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halfTicketsList: {
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height: "50%",
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overflowY: "scroll",
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"&::-webkit-scrollbar": {
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width: "8px",
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height: "8px",
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},
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"&::-webkit-scrollbar-thumb": {
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boxShadow: "inset 0 0 6px rgba(0, 0, 0, 0.3)",
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backgroundColor: "#e8e8e8",
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},
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borderTop: "1px solid rgba(0, 0, 0, 0.12)",
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},
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fullHeightTicketsList: {
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flex: 1,
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overflowY: "scroll",
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"&::-webkit-scrollbar": {
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width: "8px",
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height: "8px",
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},
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"&::-webkit-scrollbar-thumb": {
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boxShadow: "inset 0 0 6px rgba(0, 0, 0, 0.3)",
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backgroundColor: "#e8e8e8",
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},
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borderTop: "2px solid rgba(0, 0, 0, 0.12)",
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},
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ticketsListHeader: {
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display: "flex",
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alignItems: "center",
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fontWeight: 500,
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fontSize: "16px",
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height: "56px",
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color: "rgb(67, 83, 105)",
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padding: "0px 12px",
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borderBottom: "1px solid rgba(0, 0, 0, 0.12)",
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},
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ticketsCount: {
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fontWeight: "normal",
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color: "rgb(104, 121, 146)",
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marginLeft: "8px",
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fontSize: "14px",
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},
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ticketsListActions: {
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flex: "none",
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marginLeft: "auto",
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},
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noTicketsDiv: {
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display: "flex",
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height: "100px",
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margin: 40,
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flexDirection: "column",
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alignItems: "center",
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justifyContent: "center",
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},
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noTicketsText: {
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textAlign: "center",
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color: "rgb(104, 121, 146)",
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fontSize: "14px",
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lineHeight: "1.4",
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},
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noTicketsTitle: {
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textAlign: "center",
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fontSize: "16px",
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fontWeight: "600",
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margin: "0px",
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},
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contactsSearchBox: {
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position: "relative",
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background: "#fafafa",
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padding: "10px 13px",
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},
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serachInputWrapper: {
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background: "#fff",
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display: "flex",
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borderRadius: 40,
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padding: 4,
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},
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searchIcon: {
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color: "grey",
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marginLeft: 6,
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marginRight: 6,
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alignSelf: "center",
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},
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contactsSearchInput: {
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flex: 1,
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border: "none",
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borderRadius: 30,
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},
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}));
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const Tickets = () => {
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const classes = useStyles();
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const history = useHistory();
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const token = localStorage.getItem("token");
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const userId = +localStorage.getItem("userId");
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const { ticketId } = useParams();
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const [tickets, setTickets] = useState([]);
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const [loading, setLoading] = useState();
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const [searchParam, setSearchParam] = useState("");
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const [tab, setTab] = useState("open");
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const [newTicketModalOpen, setNewTicketModalOpen] = useState(false);
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const [showAllTickets, setShowAllTickets] = useState(false);
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const [pageNumber, setPageNumber] = useState(1);
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const [count, setCount] = useState(0);
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useEffect(() => {
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if (!("Notification" in window)) {
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console.log("This browser doesn't support notifications");
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} else {
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Notification.requestPermission();
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}
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}, []);
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useEffect(() => {
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setTickets([]);
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setPageNumber(1);
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}, [searchParam, tab]);
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useEffect(() => {
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setLoading(true);
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const delayDebounceFn = setTimeout(() => {
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const fetchContacts = async () => {
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try {
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const { data } = await api.get("/tickets", {
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params: { searchParam, pageNumber, status: tab },
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});
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setTickets(prevState => {
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return [...prevState, ...data.tickets];
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});
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setCount(data.count);
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setLoading(false);
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} catch (err) {
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console.log(err);
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}
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};
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fetchContacts();
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}, 1000);
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return () => clearTimeout(delayDebounceFn);
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}, [searchParam, pageNumber, token, tab]);
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useEffect(() => {
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const socket = openSocket(process.env.REACT_APP_BACKEND_URL);
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socket.emit("joinNotification");
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socket.on("ticket", data => {
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if (data.action === "updateUnread") {
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resetUnreadMessages(data);
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}
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if (data.action === "updateStatus" || data.action === "create") {
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updateTickets(data);
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}
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if (data.action === "delete") {
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deleteTicket(data);
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if (ticketId && data.ticketId === +ticketId) {
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toast.warn("O ticket que você estava foi deletado.");
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history.push("/chat");
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}
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}
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});
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socket.on("appMessage", data => {
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if (data.action === "create") {
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updateTickets(data);
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if (
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(ticketId &&
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data.message.ticketId === +ticketId &&
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document.visibilityState === "visible") ||
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(data.ticket.userId !== userId && data.ticket.userId)
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)
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return;
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showDesktopNotification(data);
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}
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});
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return () => {
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socket.disconnect();
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};
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}, [ticketId, userId, history]);
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const loadMore = () => {
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setPageNumber(prevState => prevState + 1);
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};
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const updateTickets = ({ ticket }) => {
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setTickets(prevState => {
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const ticketIndex = prevState.findIndex(t => t.id === ticket.id);
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if (ticketIndex === -1) {
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return [ticket, ...prevState];
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} else {
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let aux = [...prevState];
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aux[ticketIndex] = ticket;
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aux.unshift(aux.splice(ticketIndex, 1)[0]);
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return aux;
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}
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});
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};
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const deleteTicket = ({ ticketId }) => {
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setTickets(prevState => {
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const ticketIndex = prevState.findIndex(ticket => ticket.id === ticketId);
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if (ticketIndex === -1) {
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return prevState;
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} else {
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let aux = [...prevState];
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aux.splice(ticketIndex, 1);
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return aux;
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}
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});
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};
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const showDesktopNotification = ({ message, contact, ticket }) => {
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const options = {
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body: `${message.body} - ${format(new Date(), "HH:mm")}`,
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icon: contact.profilePicUrl,
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tag: ticket.id,
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};
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let notification = new Notification(`Mensagem de ${contact.name}`, options);
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notification.onclick = function (event) {
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event.preventDefault(); //
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window.open(`/chat/${ticket.id}`, "_self");
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};
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document.addEventListener("visibilitychange", () => {
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if (document.visibilityState === "visible") {
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notification.close();
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}
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});
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document.getElementById("sound").play();
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};
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const resetUnreadMessages = ({ ticketId }) => {
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setTickets(prevState => {
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const ticketIndex = prevState.findIndex(
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ticket => ticket.id === +ticketId
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);
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if (ticketIndex !== -1) {
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let aux = [...prevState];
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aux[ticketIndex].unreadMessages = 0;
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return aux;
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} else {
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return prevState;
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}
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});
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};
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const handleSelectTicket = (e, ticket) => {
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history.push(`/chat/${ticket.id}`);
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};
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const handleSearchContact = e => {
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if (e.target.value === "") {
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setSearchParam(e.target.value.toLowerCase());
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return;
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}
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setSearchParam(e.target.value.toLowerCase());
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setTab("search");
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};
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const handleScroll = e => {
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if (count === tickets.length || loading) return;
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const { scrollTop, scrollHeight, clientHeight } = e.currentTarget;
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if (scrollHeight - (scrollTop + 100) < clientHeight) {
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loadMore();
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}
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};
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const handleChangeTab = (event, newValue) => {
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setTab(newValue);
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};
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const handleAcepptTicket = async ticketId => {
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try {
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await api.put(`/tickets/${ticketId}`, {
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status: "open",
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userId: userId,
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});
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} catch (err) {
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alert(err);
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}
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history.push(`/chat/${ticketId}`);
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};
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const countTickets = (status, userId) => {
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const ticketsFound = tickets.filter(
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t =>
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(t.status === status && t.userId === userId) ||
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(t.status === status && showAllTickets)
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).length;
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if (ticketsFound === 0) return "";
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return ticketsFound;
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};
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return (
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<Paper elevation={0} variant="outlined" className={classes.ticketsWrapper}>
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<NewTicketModal
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modalOpen={newTicketModalOpen}
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onClose={e => setNewTicketModalOpen(false)}
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/>
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<Paper elevation={0} square className={classes.tabsHeader}>
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<Tabs
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value={tab}
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onChange={handleChangeTab}
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variant="fullWidth"
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indicatorColor="primary"
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textColor="primary"
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aria-label="icon label tabs example"
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>
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<Tab
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value={"open"}
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icon={<MoveToInboxIcon />}
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label="Inbox"
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classes={{ root: classes.tab }}
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/>
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<Tab
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value={"closed"}
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icon={<CheckCircleOutlineIcon />}
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label="Resolvidos"
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classes={{ root: classes.tab }}
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/>
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<Tab
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value={"search"}
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icon={<SearchIcon />}
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label="Busca"
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classes={{ root: classes.tab }}
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/>
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</Tabs>
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</Paper>
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<Paper square elevation={0} className={classes.contactsSearchBox}>
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<div className={classes.serachInputWrapper}>
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<SearchIcon className={classes.searchIcon} />
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<InputBase
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className={classes.contactsSearchInput}
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placeholder="Pesquisar tickets e mensagens"
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type="search"
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onChange={handleSearchContact}
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/>
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</div>
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</Paper>
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<TabPanel value={tab} name="open" className={classes.ticketsWrapper}>
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<Paper
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square
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elevation={0}
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className={classes.halfTicketsList}
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onScroll={handleScroll}
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>
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<div className={classes.ticketsListHeader}>
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Atendendo
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<span className={classes.ticketsCount}>
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{countTickets("open", userId)}
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</span>
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<div className={classes.ticketsListActions}>
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<FormControlLabel
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label="Todos"
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labelPlacement="start"
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control={
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<Switch
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size="small"
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checked={showAllTickets}
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onChange={e => setShowAllTickets(prevState => !prevState)}
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name="showAllTickets"
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color="primary"
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/>
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}
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/>
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<IconButton
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aria-label="add ticket"
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onClick={e => setNewTicketModalOpen(true)}
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style={{ marginLeft: 20 }}
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>
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<AddIcon />
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</IconButton>
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</div>
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</div>
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<List style={{ paddingTop: 0 }}>
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<TicketsList
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tickets={tickets}
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loading={loading}
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handleSelectTicket={handleSelectTicket}
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showAllTickets={showAllTickets}
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ticketId={ticketId}
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handleAcepptTicket={handleAcepptTicket}
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noTicketsTitle="Pronto pra mais?"
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noTicketsMessage="Aceite um ticket da fila para começar."
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status="open"
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userId={userId}
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/>
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{loading && <TicketsSkeleton />}
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</List>
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</Paper>
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<Paper
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square
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elevation={0}
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className={classes.halfTicketsList}
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onScroll={handleScroll}
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>
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<div className={classes.ticketsListHeader}>
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Aguardando
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<span className={classes.ticketsCount}>
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{countTickets("pending", null)}
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</span>
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</div>
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<List style={{ paddingTop: 0 }}>
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<TicketsList
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tickets={tickets}
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loading={loading}
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handleSelectTicket={handleSelectTicket}
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showAllTickets={showAllTickets}
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ticketId={ticketId}
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handleAcepptTicket={handleAcepptTicket}
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noTicketsTitle="Tudo resolvido"
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noTicketsMessage="Nenhum Ticket pendente"
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status="pending"
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userId={null}
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/>
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</List>
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</Paper>
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</TabPanel>
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<TabPanel value={tab} name="closed" className={classes.ticketsWrapper}>
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<Paper
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square
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elevation={0}
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className={classes.fullHeightTicketsList}
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onScroll={handleScroll}
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>
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<List style={{ paddingTop: 0 }}>
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<TicketsList
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tickets={tickets}
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loading={loading}
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handleSelectTicket={handleSelectTicket}
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showAllTickets={showAllTickets}
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ticketId={ticketId}
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handleAcepptTicket={handleAcepptTicket}
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status="closed"
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userId={null}
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/>
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</List>
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</Paper>
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</TabPanel>
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<TabPanel value={tab} name="search" className={classes.ticketsWrapper}>
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<Paper
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square
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elevation={0}
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className={classes.fullHeightTicketsList}
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onScroll={handleScroll}
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>
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<List style={{ paddingTop: 0 }}>
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<TicketsList
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tickets={tickets}
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loading={loading}
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handleSelectTicket={handleSelectTicket}
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showAllTickets={showAllTickets}
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ticketId={ticketId}
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handleAcepptTicket={handleAcepptTicket}
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noTicketsTitle="Nada encontrado"
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noTicketsMessage="Tente buscar por outro termo"
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status="all"
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/>
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</List>
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{loading && <TicketsSkeleton />}
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</Paper>
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</TabPanel>
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<audio id="sound" preload="auto">
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<source src={require("../../assets/sound.mp3")} type="audio/mpeg" />
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<source src={require("../../assets/sound.ogg")} type="audio/ogg" />
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<embed hidden={true} autostart="false" loop={false} src="./sound.mp3" />
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</audio>
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</Paper>
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);
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};
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export default Tickets;
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