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@@ -20,7 +20,7 @@ I'm a SysAdmin, and in my daily work, I do a lot of support through WhatsApp. Si
## How it works?
On every new message received in an associated WhatsApp, a new Ticket is created. Then, this ticket can be reached in a _queue_ on _Tickets_ page, where you can assign ticket to your yourself by _aceppting_ it, respond ticket messagee and eventually _resolve_ it.
On every new message received in an associated WhatsApp, a new Ticket is created. Then, this ticket can be reached in a _queue_ on _Tickets_ page, where you can assign ticket to your yourself by _aceppting_ it, respond ticket message and eventually _resolve_ it.
Subsequent messages from same contact will be related to first **open/pending** ticket found.