WhaTicket
A very simple Ticket System based on WhatsApp messages.
Backend uses whatsapp-web.js to receive and send WhatsApp messages, create tickets from them and store all in a MySQL database.
The frontend is a full-featured chat app bootstrapped with react-create-app and Material UI, that comunicates with backend using REST API and Websockets.
Motivation
I'm a SysAdmin, and in my daily work, I do a lot of support through WhatsApp. Since WhatsApp Web doesn't allow multiple users, and 90% of our tickets comes from this channel, we created this to avoid the: 'Can I use Whatsapp now?' shoulder taps.
How it works?
On every new message received in an associated WhatsApp, a new Ticket is created with pending status. Then, this ticket can be reached in frontend, where you can assign ticket to your yourself by aceppting it (changing the status to open), respond ticket and eventually resolve it (changing status to closed).
Subsequent messages from same contact will be related to first open/pending ticket found.
If a contact sent a new message in less than 2 hours, and there is no ticket from this contact with pending/open status, the newest closed ticket will be reopen, instead of creating a new one.
Installation and Usage (Linux)
Create database
Using docker, run:
docker run --name whaticketdb -e MYSQL_ROOT_PASSWORD=strongpassword -e MYSQL_DATABASE=whaticket -e MYSQL_USER=whaticket -e MYSQL_PASSWORD=whaticket --restart always -p 3306:3306 -d mariadb:latest --character-set-server=utf8mb4 --collation-server=utf8mb4_bin
Note: change dbname, username password.
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Clone this repo
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Install all dependencies with yarn or npm
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On backend folder, copy .env.example to .env and fill it with database details
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On frontend folder, copy .env.example to .env and fill it with backend URL
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Start backend
cd backend && yarn start -
Start frontend
cd ../frontend && yarn start -
Create an user and login with it.
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In navigation menu, go to "Whatsapp" >> Connection and read QRCode with your whatsapp.
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Go to Whatsapp >> Chat.
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Send a text message to yout synced whatsapp number and start testing.
Features
Have multiple users chating in same WhatsApp Number ✅
Create and chat with new contacts without touching cellphone ✅
Send and receive message ✅
Send media (images/audio/documents) ✅
Receive media (images/audio/video/documents) ✅
Links
Contributing
Any help and suggestions are welcome!
Disclaimer
I just started leaning Javascript a few months ago and this is my first project. It may have security issues and many bugs. I recommend using it only on local network.
This project is not affiliated, associated, authorized, endorsed by, or in any way officially connected with WhatsApp or any of its subsidiaries or its affiliates. The official WhatsApp website can be found at https://whatsapp.com. "WhatsApp" as well as related names, marks, emblems and images are registered trademarks of their respective owners.