Frontend is a full-featured multi-user chat app bootstrapped with react-create-app and Material UI, that comunicates with backend using REST API and Websockets. It allows you to interact with contacts, tickets, send and receive WhatsApp messagees.

Motivation

I'm a SysAdmin, and in my daily work, I do a lot of support through WhatsApp. Since WhatsApp Web doesn't allow multiple users, and 90% of our tickets comes from this channel, we created this to avoid the: 'Can I use Whatsapp now?' shoulder taps.

How it works?

On every new message received in an associated WhatsApp, a new Ticket is created with pending status. Then, this ticket can be reached in frontend, where you can assign ticket to your yourself by aceppting it (changing the status to open), respond ticket and eventually resolve it (changing status to closed).

Subsequent messages from same contact will be related to first open/pending ticket found.

If a contact sent a new message in less than 2 hours, and there is no ticket from this contact with pending/open status, the newest closed ticket will be reopen, instead of creating a new one.

Installation and Usage (Linux)

Create Mysql Database using docker: Note: change dbname, username password.

docker run --name whaticketdb -e MYSQL_ROOT_PASSWORD=strongpassword -e MYSQL_DATABASE=whaticket -e MYSQL_USER=whaticket -e MYSQL_PASSWORD=whaticket --restart always -p 3306:3306 -d mariadb:latest --character-set-server=utf8mb4 --collation-server=utf8mb4_bin

Install puppeteer dependencies:

sudo apt-get install -y libgbm-dev wget unzip fontconfig locales gconf-service libasound2 libatk1.0-0 libc6 libcairo2 libcups2 libdbus-1-3 libexpat1 libfontconfig1 libgcc1 libgconf-2-4 libgdk-pixbuf2.0-0 libglib2.0-0 libgtk-3-0 libnspr4 libpango-1.0-0 libpangocairo-1.0-0 libstdc++6 libx11-6 libx11-xcb1 libxcb1 libxcomposite1 libxcursor1 libxdamage1 libxext6 libxfixes3 libxi6 libxrandr2 libxrender1 libxss1 libxtst6 ca-certificates fonts-liberation libappindicator1 libnss3 lsb-release xdg-utils

Clone this repo
Install all dependencies with yarn or npm
On backend folder, copy .env.example to .env and fill it with database details
On frontend folder, copy .env.example to .env and fill it with backend URL
Start backend: cd backend && yarn start
In another terminal, start frontend: cd frontend && yarn start
Go to http://localhost:3000/signup
Create an user and login with it.
In navigation menu, go to Whatsapp >> Connection and read QRCode with your WhatsApp.
Go to Whatsapp >> Chat.
Done. Every message received by your synced WhatsApp number will appear in Chat.

Features

Have multiple users chating in same WhatsApp Number ✅

Create and chat with new contacts without touching cellphone ✅

Send and receive message ✅

Send media (images/audio/documents) ✅

Receive media (images/audio/video/documents) ✅

Contributing

Any help and suggestions are welcome!

Disclaimer

I just started leaning Javascript a few months ago and this is my first project. It may have security issues and many bugs. I recommend using it only on local network.

This project is not affiliated, associated, authorized, endorsed by, or in any way officially connected with WhatsApp or any of its subsidiaries or its affiliates. The official WhatsApp website can be found at https://whatsapp.com. "WhatsApp" as well as related names, marks, emblems and images are registered trademarks of their respective owners.

Languages

JavaScript 66.2%

TypeScript 32.8%

Dockerfile 0.5%

Shell 0.3%

HTML 0.2%